Boucher Hyundai of Janesville - Service Center

I arrived on time for my appointment and after 45 minutes they were just pulling the car into the garage, when I thought they would be done. They didn't inform me there was going to be a delay. When I expres they were just pulling the car into the garage, when I thought they would be done. They didn't inform me there was going to be a delay. When I expressed frustration and dismay, I was treated dismissively. They acted like I was just there to get 'something for nothing', after I had asked at the time of making the appointment if I needed to bring the car for the recall service if it didn't have any of the symptoms. They were very uncommunicative and acted like since I wasn't there to spend money that I was utterly unworthy of their attention. They were two older men in the outer area of the shop and neither of them did anything observable other than look at their phones. I left after wasting an hour out of disgust and the realization that I didn't want that dealership touching my car. More

Well it took forever and then my door wasn't fixed like I was told. In fact it's worse and now my door handle on the front passenger side only opens from the outside. Still haven't received a call about my m was told. In fact it's worse and now my door handle on the front passenger side only opens from the outside. Still haven't received a call about my mirror that was waiting for the part to come in. Overall a very poor experience. More

Very efficient Friendly, great service, done in a timely manner Good wait time, clean, fast manner Good wait time, clean, fast More

i always feel confident bringing my car here. and i absolutely appreciate how flexible it is to work with them as far as pick ups for my car or if i need shuttles while my car is being taken care and i absolutely appreciate how flexible it is to work with them as far as pick ups for my car or if i need shuttles while my car is being taken care of More

Initial call answered promptly . Appt on time. Scheduled work done in time estimated. Additional work done as well to correct new issue. Appt on time. Scheduled work done in time estimated. Additional work done as well to correct new issue. More

Excellent customer service. I will go back for another repair! The work on my car was done perfectly and time was amazing! I will go back for another repair! The work on my car was done perfectly and time was amazing! More

I felt valued! Joe listened to my concerns showed empathy and the entire team was friendly. Joe listened to my concerns showed empathy and the entire team was friendly. More

Got the work done properly and root cause of the problem resolved. Very happy with timely response. resolved. Very happy with timely response. More

Nice clean facility. Oil change and a few other issues checked. Everything checked out good. Oil change and a few other issues checked. Everything checked out good. More

They are always pleasant, respectful and quite dedicated to excellent service & satisfaction Service oriented to excellent service & satisfaction Service oriented More