Boucher Chevrolet of Waukesha - Service Center

unsatisfied 3500HD duramax this is the second time I've had this truck in for a service engine light. both times it has been the DEF tank heater which is covered under the warra this is the second time I've had this truck in for a service engine light. both times it has been the DEF tank heater which is covered under the warranty. The second time around began in early october of this year, the truck was brought in to Boucher service and it was not immediately repaired due to parts unavailability. So I waited and called twice over several weeks and still no parts. AS this went on the truck emissions controls began restricting the use of the truck. So I left a message for the service manager to call me and he never did, but (now early December) my previous service advisor did get back to me to get the truck in for repairs saying the parts were now available. So I brought it in and they replaced the DEF tank heater again. I asked if the dealer could do emissions certification because my registration was due for renewal now and I was told no they can not do that. So I got the truck back and have been driving it for several weeks. I have had it in to a emissions testing station 4 times and each time the truck has failed due to "O2 hand heated O2 monitors not ready" . After a call back to the dealer I was told this has nothing to do with the repairs made. Maybe this is the case but why was i given a vehicle back from service that won't pass emissions ??? Just seems to me this would be something a tech working on the emissions system would notice before the work was complete. Now its going back in for repairs to find out why it won't pass emissions but not at BOUCHER. More

xxxxty It sucked I hate that place I will never tell a person about it I keep having problems with a new car and I'm tired of all the stupid charges It sucked I hate that place I will never tell a person about it I keep having problems with a new car and I'm tired of all the stupid charges More

Always great service I live on the far northwest side of Milwaukee and bring my cars to Boucher Chevy for all my service. The staff is friendly, thorough, and I know whate I live on the far northwest side of Milwaukee and bring my cars to Boucher Chevy for all my service. The staff is friendly, thorough, and I know whatever I'm in for get resolved. My wife tried to do service elsewhere because it was closer but it ended up needed to be fixed by Matt and his staff. More

JUSTIN R IS THE BEST Justin R always takes great care of me and gets my vehicle done and back to me in a timely manner and it always gets a wash! Justin R always takes great care of me and gets my vehicle done and back to me in a timely manner and it always gets a wash! More

Good Boucher, inept GM Boucher made efforts to repair my car but GM couldn't get out of their own way to get the parts to Boucher for a month and a half, Boucher made efforts to repair my car but GM couldn't get out of their own way to get the parts to Boucher for a month and a half, More

Great service I have an appointment it took the car in right away and the service was completed in less Time then promised. Last time I went to a different Chevy d I have an appointment it took the car in right away and the service was completed in less Time then promised. Last time I went to a different Chevy dealer and it took three hours for the same service. More

Scheduling confusion For the second time (in a row) I have made an appointment online and then been contacted and told my time was not available (the first time because yo For the second time (in a row) I have made an appointment online and then been contacted and told my time was not available (the first time because you were not going to be open that day and the second because you were double booked). The second time I was contacted the morning of my appointment for this cancellation and told I should really just call to make appointments because the online system is not reliable - like it was my fault for using a scheduling option you made available. Also, in general over the past several years of having my vehicle serviced with Boucher, I don't get the sense that anyone there really cares about my business and whether I am really satisfied as long as I give the right survey answers. I probably will keep using Boucher for service until I no longer have any coupons/deals because even though I don't really like how I feel when I'm there, as there are elements of your service that are convenient to me (mainly that it is familiar and it is quick enough that I can wait for my car to be serviced). More

great staff and great service I brought my 2019 Silverado in for an oil change and tire rotation. I waited less than 30 minutes and all systems go. I skipped the car wash so I co I brought my 2019 Silverado in for an oil change and tire rotation. I waited less than 30 minutes and all systems go. I skipped the car wash so I could be on my way a little faster, but otherwise it was a great customer experience. More

Oil change, inspection, tire rotation Justin R is the greatest! He is always so helpful and looks into what is included on your maintenance plan and explains all services and what the cost Justin R is the greatest! He is always so helpful and looks into what is included on your maintenance plan and explains all services and what the costs will be ahead of time, what’s needed vs what is highly suggested! Honest, trustworthy, and friendly! And Josh helped go over information in regards to trade ins and purchasing etc!! More

Fast resolution to issue. My vehicle's issue was fixed within 3 hrs. after bringing it in. They even gave my vehicle a car wash. Just wow, great job! My vehicle's issue was fixed within 3 hrs. after bringing it in. They even gave my vehicle a car wash. Just wow, great job! More