Boucher Chevrolet of Waukesha - Service Center

horrible service Car was in for oil change and squeaky spring? in the rear of the vehicle. I dropped it off the Wed night before and had a 730 am appt the next day. Car was in for oil change and squeaky spring? in the rear of the vehicle. I dropped it off the Wed night before and had a 730 am appt the next day. By 230-3 pm I did not receive a call about the vehicle, so I called. I was told that they were not getting it done because people were out on work comp and were sick. Understandable, but a call would have been nice. The next day (Fri), same thing...no call, so I called. They were not done, so I would need a rental, but one my size was not an available option. I made it work, but they were aware that it was not convenient with the size of my family etc. I took the rental vehicle and received a call a while later that they needed all of my information again (Drivers license, insurance, and credit card) as there was a mix-up. I later looked at the name on the rental agreement that I had and it was not mine. I had someone else's name, DOB, drivers license #, address, phone number and insurance info., but my CC info. So who has all of my information, and what are they doing with it. That is extremely unprofessional. At the end of the day on Monday, I still did not hear anything, so I called yet again. Now they were working on it, but I had a rental (that doesn't fit my family), so they said that the tech will get pulled off to do other things. Two more days pass and Wed evening my husband called and left a message. No response, so he called again. Now the tech was gone and so was the service manager and the person he talked to had no idea what was going on and was not about to help him. Thurs., I finally got a call that it was done but was not fixed because GM doesn't have a fix for the issue. I told him on the phone that I would like to make sure that they washed my car before pick-up. He told me that would not be a problem and ensured that it would be ready. I came and picked up my vehicle and the lot attendant pulled it up and grabbed a hand full of stuff from the floor of the drivers side (garbage) and in Boucher fashion it was NOT washed, like promised. I walked up to the vehicle and noticed a empty soda can thrown on the drivers floor (not mine). I said to the lot attendant, are you seriously going to leave this soda can in here? He just looked at me and walked away. No problem, I will pick up your garbage!! And how long are you in my car that you are drinking in it and using it as a garbage can. You are supposed to be fixing it, not eating lunch in it!! I then called the service tech, (I was not happy) and left a message that I wanted him to call me back...I never got a call back. Horrible Service!!!! More

Painless I originally bought my vehicle here used and took out the extended warranty Thank You Jesus . It totally covered my heater blower repairs today!. Zero I originally bought my vehicle here used and took out the extended warranty Thank You Jesus . It totally covered my heater blower repairs today!. Zero balance for me at pickup time. Thanks to your service dept.!! More

Great Care As Always! Ever since I've had my 2014 Sonic I've only had it maintained by Boucher Chevy in Waukesha. Top notch employees who always greet you with a smile and Ever since I've had my 2014 Sonic I've only had it maintained by Boucher Chevy in Waukesha. Top notch employees who always greet you with a smile and understand your questions and needs for your vehicle. While the repair was a bit pricey, I am happy to have it running properly again (it needed a new alternator). More

The work that was performed was excellent. Communication was great with Tyler and they did a great job diagnosing the problem and fixing it in a timely manner. was great with Tyler and they did a great job diagnosing the problem and fixing it in a timely manner. More

Boucher Chevy of Waukesha is great. The only dealership I trust. The service was fast and friendly and all of my concerns were addressed above and beyond, as always. I trust. The service was fast and friendly and all of my concerns were addressed above and beyond, as always. More

Oil change Devin was easy to work with and explained what needs to be done sooner. My experience was enjoyable. I look forward to future visits to Boucher Wauk Devin was easy to work with and explained what needs to be done sooner. My experience was enjoyable. I look forward to future visits to Boucher Waukesha. More

Simple Service Bryan solved my issue and made the process very easy for me, especially as I am a college student who is unsure of many things having to do with cars. Bryan solved my issue and made the process very easy for me, especially as I am a college student who is unsure of many things having to do with cars. More

My visit was very good.service was done in a timely manner and the employees we're very friendly.the coffee and snacks hit the spot. manner and the employees we're very friendly.the coffee and snacks hit the spot. More

servicing our Suburban I was happy with the communication put forward by the dealership about my upcoming appointment. While the car was there they found that I needed new I was happy with the communication put forward by the dealership about my upcoming appointment. While the car was there they found that I needed new brake pads and rotors on the rear and the price I was quoted,, I thought was very reasonable. Ron my service salesman was friendly, gave me a call when they found a problem and the car was finished on time. Thanks More

Excellent Thanks Ron for your professional approach to my service needs. Everything went very well and all was handled and clearly explained when repairs were c Thanks Ron for your professional approach to my service needs. Everything went very well and all was handled and clearly explained when repairs were completed. More