Boucher Chevrolet of Waukesha - Service Center

I had a great experience after I left the front desk. When I arrived I walked in the front door to ask where the service department was because I had an appointment. The front desk was not very friendly When I arrived I walked in the front door to ask where the service department was because I had an appointment. The front desk was not very friendly and just told me to drive around the side of the building. I had never gotten my car serviced before so “drive around the side of the building” was not very descriptive or helpful. After driving around aimlessly for a few minutes I flagged down a guy that looked like he may work in the service department. He was very nice and told me exactly what to do. The women that helped my in the service department was very nice and did a thorough job. I find it kind of funny that after the person that makes a first impression (the front desk) my experience was so much better. More

I have purchased/leased 5 vehicles from Boucher Chevy in Waukesha. Very quick to respond and efficient with work. I recommend anyone looking for a chevy to stop by and talk to someone. Never felt pressured Waukesha. Very quick to respond and efficient with work. I recommend anyone looking for a chevy to stop by and talk to someone. Never felt pressured and was able to communicate via email, text or in person. Best dealership in town. More

brakes always friendly, very helpful having a TV in the waiting area makes the time go faster and the free coffee and snacks are awesome too always friendly, very helpful having a TV in the waiting area makes the time go faster and the free coffee and snacks are awesome too More

Recall work Mercedes is very good. You should find more employees like her. My previous appointment was not good - it took longer, the recalls couldn't all be co Mercedes is very good. You should find more employees like her. My previous appointment was not good - it took longer, the recalls couldn't all be completed and communication was poor. Luckily the person that worked with me is no longer there. This time around, everything went smoothly! More

oil change, tire rotation, multi point inspection My SUV service was met on time, professionally done, and ready for pick up at the prescribed hour. Very little waiting and friendly service/comments f My SUV service was met on time, professionally done, and ready for pick up at the prescribed hour. Very little waiting and friendly service/comments from all Boucher employees. More

Oil Change turned Transmission Mercedes Whalen is the BEST!!! I went in for a standard oil change and to get some new headlights and ended up needing some transmission work. Merc Mercedes Whalen is the BEST!!! I went in for a standard oil change and to get some new headlights and ended up needing some transmission work. Mercedes was able to get the part ordered and a loaner car for me when it got in. She always found out it would all be covered under my warranty. More

Had a recall on my leased vehicle. Made an appt for a week out. An hour into waiting, was told they didn’t have the parts and they’ll call when the part came in. Got the call a week later. Made an appt f week out. An hour into waiting, was told they didn’t have the parts and they’ll call when the part came in. Got the call a week later. Made an appt for 4 days after that. Was told it would take about “2-3” hours. Called for an update on hour 2. Couldn’t get a hold of the man I was working with. Was told he’d call me back. Never did. I called again at the 3 1/2 hour mark, still couldn’t get a hold of him. Decided to drive out there to see what was going on & then got an attitude from the guy I was working with when I was expressing how upset I was about what had occurred. Never had a problem before this. Been leasing through Boucher Chevy in Waukesha since 2014. More

I was taken care of very promptly. I was told exactly what was going to be done to my car and what the cost would be. what was going to be done to my car and what the cost would be. More

Yearly check-up We were taken on time and out within the hour! Facility was nice and clean and everyone was friendly. Will return for more service in the future. We were taken on time and out within the hour! Facility was nice and clean and everyone was friendly. Will return for more service in the future. More

Quick and easy Mercedes was pleasant and thorough. Had oil change and tire rotation done in just under an hour. Hoping for the same result the next time I bring my t Mercedes was pleasant and thorough. Had oil change and tire rotation done in just under an hour. Hoping for the same result the next time I bring my truck in. More