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Boucher Chevrolet of Waukesha - Service Center

Waukesha, WI

4.4
1,066 Reviews

1,066 Reviews of Boucher Chevrolet of Waukesha - Service Center

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October 15, 2020

Excellent and friendly serviceAlways pleased with the Excellent and friendly service Always pleased with the grea t service I receive and the frienldlyness of the service adviser and efficient timing o More

by PUDGIESAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Ringersma
Oct 19, 2020 -

Boucher Chevrolet of Waukesha responded

We are glad you enjoyed your experience with us!

October 10, 2020

Joe obernberger was my Advisor, got me in quickly and efficiently on a Saturday with no appointment. He made my bad planning his emergency. Thank you Joe. More

by Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Obernberger
Oct 19, 2020 -

Boucher Chevrolet of Waukesha responded

Thank you for the awesome review, Tim! We are glad Joe was able to take care of you here at Boucher!

October 09, 2020

The service department at Boucher Chevrolet is awesome !!! From the moment you drop off your vehicle to the final pick up. I can't say enough great things about them. Spectacular customer service !!! More

by PhilRoz68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Wozny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Wozny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Ringersma, Rob Heaney
Oct 19, 2020 -

Boucher Chevrolet of Waukesha responded

Thank you for the awesome 5-star review!

October 09, 2020

I called ahead of time and asked if the staff would be wearing masks and was told they would be. Upon my arrival to the dealership I could tell I had been deceived. My last appointment back in April I had More

by Hello11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mercedes Whalen, Devin Cornell
Oct 30, 2020 -

Boucher Chevrolet of Waukesha responded

Thank you for bringing this to our attention. At Boucher, we're continuing our commitment to keeping our guests and employees safe during the Covid-19 pandemic - so it is disappointing to hear the situation you are describing. At your earliest convenience, please reach out to our General Manager, Jim Paolo, at 262-549-1000 so we can discuss this further with you and go the extra mile to make things right. Again, thank you for your feedback and we hope to hear from you soon.

October 08, 2020

I have generally been pleased with my experience at Boucher Chevrolet. There have been a few times that the wait for a “lube, oil & tire rotation” seemed much too long. I’ll be back. More

by DALE.SAMUELS10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Cornell
Oct 19, 2020 -

Boucher Chevrolet of Waukesha responded

Thank you for sharing your feedback with us, Dale!

October 07, 2020

Joe is always very accommodating and easy to work with. Service was prompt and people were helpful and friendly. Everything was done in a timely fashion. More

by MTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Obernberger
Oct 19, 2020 -

Boucher Chevrolet of Waukesha responded

Thank you for sharing!

October 06, 2020

Everyone is always nice. I wish they would get the work done faster. Over an hour for an oil change (that we had an appointment for!) is ridiculous. More

by TRACI0721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Cornell
Oct 19, 2020 -

Boucher Chevrolet of Waukesha responded

Thank you for your feedback and review. Please reach out to our Service Manager, Rob Heaney, at 262-549-1000 so we can discuss your visit further.

October 01, 2020

Service was prompt and people were helpful and friendly. Service was prompt and people were friendly. People were helpful and very cooperative, friendly and knowledgeable. More

by RJHOH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Cornell
Oct 19, 2020 -

Boucher Chevrolet of Waukesha responded

Thank you for sharing!

October 01, 2020

The customer service "Joe" polite and friendly and wearing mask. Explained what had to be done. Finished the car ahead of time and applied coupon to bill. No complaints there but I was amazed that som More

by KELAWLOR
Recommend Dealer
No
Employees Worked With
Joe Obernberger
Oct 14, 2020 -

Boucher Chevrolet of Waukesha responded

We appreciate your feedback. At Boucher, we’re continuing our commitment to keeping our guests and employees safe during the Covid-19 pandemic. Throughout all Boucher locations, both face masks and gloves are available to all guests upon entering and all qualifying employees are required to wear a face mask. We are doing what we can to enforce the state mask mandate. However, per the CDC, wearing a mask may not be possible in every situation for some people. Therefore, we are taking extra precautionary measures including floor signage in place to ensure proper social distancing and sanitizing/wiping commonly touched surfaces multiple times per day. Please feel free to contact our General Manager, Jim Paolo, at 262-549-1000 with any further questions or concerns.

October 01, 2020

This whole experience was a huge disappointment. Normally the service is better than this. As a long time Chevy owner and customer I’m Leary of using the service dept again. I even went out of my way to retu More

by RBETHIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Wozny
5.0
This rating includes all reviews, with more weight given to recent reviews.
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