Boucher Chevrolet of Waukesha - Service Center

Boucher Chevrolet has always been prompt in taking care of my car when I call for an appointment. I like the service I get there. The maintenance dept. have been cordial. of my car when I call for an appointment. I like the service I get there. The maintenance dept. have been cordial. More

Hi, everyone was very accommodating through the process. Joann was very professional yet engaging. This is a our second vehicle purchased through her this year. Excellent Customer service by Joann Joann was very professional yet engaging. This is a our second vehicle purchased through her this year. Excellent Customer service by Joann More

I was just a little disappointed when I got there because the guy at the service desk seem like he was not happy that I was there. He initially looked and sounded dismayed. It made me feel unwelcome. I think the guy at the service desk seem like he was not happy that I was there. He initially looked and sounded dismayed. It made me feel unwelcome. I think that the customer service could have been a lot better since I just purchased my vehicle there and gave them my trust that I'll be taken care of especially that it is my first time needing to take my car in. More

Disappointed that the storage space in the rear had all its items removed and returned to where it was found. The invoice stated we should check our child safety seats as they may have been moved. No menti its items removed and returned to where it was found. The invoice stated we should check our child safety seats as they may have been moved. No mention to us that when we went to the back to do so the car seats would be filled with items we had stored in the rear compartment. More

I have purchased my vehicles frim Boucher and have them serviced there They have an excellent Service Center and top notch service advisors. This time I had Joseph Obernberger for an advisor and he did serviced there They have an excellent Service Center and top notch service advisors. This time I had Joseph Obernberger for an advisor and he did an excellent job More

Even during these COVID-19 times, the Service Department still runs on all cylinders(had to use that). Thank you, for the peace of mind, while driving my father, up north and back. Northern Oconto county, still runs on all cylinders(had to use that). Thank you, for the peace of mind, while driving my father, up north and back. Northern Oconto county, by the way. More

I am happy to be part of the Boucher group and have my service work completed at this dealership. They made a bad situation great. I was happy with the timeframe as well the attention and concern that wa service work completed at this dealership. They made a bad situation great. I was happy with the timeframe as well the attention and concern that was provided. More

Devin was great, he greeting me when I walked in and helped me as the service rep I was there to see was busy with another client. Then my experience went down hill. The 1hr repair took 3hrs (I li helped me as the service rep I was there to see was busy with another client. Then my experience went down hill. The 1hr repair took 3hrs (I live far away so had to sit and wait), when the work was finally done the computer system wasn't working so they let me leave without the paperwork, confirming my email, and that they would email me when the system was up and running. I waited two days and then had to email them to ask for my paperwork. Also, the last two times I've been in for service they have not washed my car (it clearly needed to be washed both times), they asked if I wanted it washed, and I said yes, but both time it wasn't done. I think they have everything in place to be an excellent service department, but fall short on executing it. More

Tyler was friendly and professional, but unfortunately he had to deliver bad news about my Ford Escape. The estimate to resolve my oil leak problems was over $4,000.00 which I thought was very excessive. I had to deliver bad news about my Ford Escape. The estimate to resolve my oil leak problems was over $4,000.00 which I thought was very excessive. I decided not to move forward with this service at this time. I am very unhappy and in fact, disappointed that Boucher did not do its job inspecting this vehicle before it was sold to me as a Certified Used Car. This car only has 115,000 miles on it and it should not have had these expensive repair issues this early. I noticed that the oil spots/leaks started after only 1-2 months after purchase which to me, means that Boucher did not inspect this car properly to earn the Certified Used Car tag. I will not purchase another car from Boucher or recommend them to anyone I know. More

Devin was very nice when greeting me when I came to have service on my vehicle that I purchased at Boucher. I had several questions for him. He was very accommodating and answered all of my concerns and nee service on my vehicle that I purchased at Boucher. I had several questions for him. He was very accommodating and answered all of my concerns and needs. More