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Boucher Chevrolet of Waukesha - Service Center
Waukesha, WI
1,066 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,066 Reviews of Boucher Chevrolet of Waukesha - Service Center
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December 17, 2020
Service was excellent, prices were competitive, and done in a timely manor. It was well explained and I will come back. The service done normal non warranty service. Great job. in a timely manor. It was well explained and I will come back. The service done normal non warranty service. Great job. More
by W9LR
Verified CustomerEmployees Worked With
Mercedes Whalen
December 14, 2020
A bad situation was made worse! Started with having to arrange my own tow after the brakes failed on my brand new Trailblazer. I was not kept informed of the progress, I always had to call in to check, or arrange my own tow after the brakes failed on my brand new Trailblazer. I was not kept informed of the progress, I always had to call in to check, or my mother if I was working. I was told false information by Tyler. Was told there was only “one part” at another dealership but they refused to sell it. I was never notified when the part was received nearly THREE MONTHS later, or that the part was faulty and they needed to get another one. The only way I knew was that Chevrolet Customer Service would send me emails asking how I liked having my car back, I am a critical care paramedic, working 24 hour shifts in a pandemic. I’m exhausted and this just put additional strain on me. Now the question is, how are you going to make this up to me, or do I have to go further up? I was making car payments on a car I did not have for 4 months, because when I did finally pick it up, it had damage to the passenger side door which occurred at your dealership! And no one told me about it until I saw it! So I had to return it AGAIN for a week! I think free routine service for as long as I own this vehicle is a start! I’ll await your response, hoping you will live up to your motto “We Ride With You Every Mile”! I reached Rob Heaney at 1:50 pm on 1/19/2021. The matter was discussed, he stated he would follow up and contact me later that day. I did not hear from Mr. Heaney until 1/20/2021 at 1:44 pm at which time he left a voicemail stating he got a response the day prior from the Chevy territory manager that handles all customer relations and she has “kicked it over to their regional office”. Said they should have an answer for me “by tomorrow mid day” (which would be 1/21) and that either way he would give me a call “tomorrow around noon to 1:00 just to let you know what I have so far for you”. I did not hear back at that time and I have not heard anything further! More
by GETTEN824
December 09, 2020
The process was quick and comprehensive. Our sales contact Eric Ruscheinsky was super easy to work with. Overall, we were very impressed by the overall experience at Boucher Chevrolet. contact Eric Ruscheinsky was super easy to work with. Overall, we were very impressed by the overall experience at Boucher Chevrolet. More
by BPEUSE46
Employees Worked With
Josh Loll, Eric Ruscheinsky
December 07, 2020
Working with Boucher was great but trying to schedule a service appointment online didn’t go to well. Tried twice and ended up calling service department direct. service appointment online didn’t go to well. Tried twice and ended up calling service department direct. More
by MWITEK1
Employees Worked With
Devin Cornell
December 05, 2020
The process was easy. I had a slow leak in a tire that they were able to find. The tire was not repairable. The tire was replaced at no charge by the tire and wheel warranty that was purchased with the ve they were able to find. The tire was not repairable. The tire was replaced at no charge by the tire and wheel warranty that was purchased with the vehicle. I was satisfied with their attention to detail. More
by DAVLINCLIK
Employees Worked With
Devin Cornell, Justin Ringersma
December 04, 2020
The repair department did not have me on the schedule even though I scheduled through your site. They did fit me in for "the works" but this morning I noticed that they didn't wash the truck which should even though I scheduled through your site. They did fit me in for "the works" but this morning I noticed that they didn't wash the truck which should be included. It makes me wonder if they skipped anything else. More
by WAUKESHADENNIS
Employees Worked With
Devin Cornell, Rob Heaney
December 01, 2020
Devin in the service department was good, but many employees (both in the service department and showroom) were not properly wearing masks or wearing any at all - very disappointing to say the least a employees (both in the service department and showroom) were not properly wearing masks or wearing any at all - very disappointing to say the least and unprofessional. More
by PM
Employees Worked With
Devin Cornell
December 01, 2020
Ron did an excellent job with making sure the issue concerning my check engine light was taken care of to my satisfaction. Great to work with! concerning my check engine light was taken care of to my satisfaction. Great to work with! More
by JEFFHILTZ
