Boucher Chevrolet of Waukesha - Service Center

Had a 7:00am appointment which was scheduled 3weeks in advance. Took over 1.5 hours and they claimed it was because they were overbooked that day. Very disappointing and a zero on the customer service s advance. Took over 1.5 hours and they claimed it was because they were overbooked that day. Very disappointing and a zero on the customer service scale. More

Good timely service. Samantha was very helpful and knowledgeable. Provided the best advice and guidance. Samantha was very helpful and knowledgeable. Provided the best advice and guidance. More

Service was thorough and professionally completed. I was greeted promptly and all questions were answered. I was greeted promptly and all questions were answered. More

Cabin air filter was removed and inspected as part of the pm service. Advisor showed me that it was dirty and I approved a replacement. You then charged me $30 labor to put in a new one. Would I have been ch pm service. Advisor showed me that it was dirty and I approved a replacement. You then charged me $30 labor to put in a new one. Would I have been charged that if I said to put the old one back in? More

The work that was completed turned out great. However, since the front bumper was being removed I spoke with the technician to see if he could replaced a trim piece with a carbon fiber piece I ha However, since the front bumper was being removed I spoke with the technician to see if he could replaced a trim piece with a carbon fiber piece I had in the trunk. This was not done and now I have to pay again to have the bumper removed to install the trim pieces. More

James Paleo handled my vehicle issue with a high degree of professionalism and promptness making sure my vehicle was repaired to high quality standards in a timely manner. James exceeded my expectations. of professionalism and promptness making sure my vehicle was repaired to high quality standards in a timely manner. James exceeded my expectations. More

Quick service . . very responsive ,, shuttle service is excellent pop corn as well .. service writer is young but very knowledgable . very responsive ,, shuttle service is excellent pop corn as well .. service writer is young but very knowledgable More

It was my first trip there and everyone was very helpful in getting me to the right place. Samantha was very kind and personable. in getting me to the right place. Samantha was very kind and personable. More

Intake personal was top notch! “James” took on my vehicle in a timely manner and called me back when he knew all the answers to my concerns. He quoted me prices he stood buy - and “James” took on my vehicle in a timely manner and called me back when he knew all the answers to my concerns. He quoted me prices he stood buy - and handled my visit until my car was complete. The mechanics are knowledgeable & fix the things that need to be fixed properly. Not like some dealerships I’ve been to that tell me they don’t know why my engine light is on. My loyalty is with Boucher Chevy of Waukesha! Great work! Thanks for the job(s) well done! More

Kim was very helpful with helping me get into a vehicle. I was very happy to come back to Boucher for another vehicle I was very happy to come back to Boucher for another vehicle More