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Boucher Chevrolet of Waukesha - Service Center

Waukesha, WI

4.4
1,059 Reviews

1,059 Reviews of Boucher Chevrolet of Waukesha - Service Center

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December 13, 2024

To expensive. To accessive . Don't like the prices for service or repairs s.o.p More

by Rskitt7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 18, 2024 -

Boucher Chevrolet of Waukesha responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joe Obernberger Service Manager 262-549-1000

December 13, 2024

Ordered new fob for 2012 Malibu 174. 00… never was told there was a 175.00 chg for programming… never again More

by TIKA50
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
James Paolo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex in parts
Dec 18, 2024 -

Boucher Chevrolet of Waukesha responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Obernberger Service Manager 262-549-1000

December 11, 2024

I bought a used Chevrolet Silverado 3 years ago from you dealership. The moment I got the vehicle it has given me problems. I have been stranded on two different occasions. Once after it was supposedly f More

by joachimt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Paolo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2024 -

Boucher Chevrolet of Waukesha responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Obernberger Service Manager 262-549-1000

December 02, 2024

The service department is always able to accommodate me and my schedule. Service was prompt and quick! More

by Akonieczka11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam McCloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Boucher Chevrolet of Waukesha responded

Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Chevrolet of Waukesha. Joe Obernberger Service Manager 262-549-1000

November 29, 2024

(Love) there service. .. treating me with a up joyful spirit making me feel at home at all time... To see the smile on everyone face...let me know know even though? I'm More

by terrypayne55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Wozny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Wozny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Obernberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Paolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Melk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam McCloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hadi Hemmet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2024 -

Boucher Chevrolet of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Terry, and we look forward to working with you again. Joe Obernberger Service Manager 262-549-1000

November 28, 2024

The team was extremely easy to work with and they were able to get to the number I needed. Thank you for everything! Great experience all around More

by LESLEYANNE33
Recommend Dealer
Yes
Employees Worked With
Amy Speed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Nutt
Dec 01, 2024 -

Boucher Chevrolet of Waukesha responded

Thank you, Lesley! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Chevrolet of Waukesha. Joe Obernberger Service Manager 262-549-1000

November 26, 2024

The quality of the work was good. However took a long time to get my vehicle back. Also the text communication was poor and tough to get responses from someone. More

by jason.ratzburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathon
Nov 26, 2024 -

Boucher Chevrolet of Waukesha responded

We are very happy to have provided you with such a positive experience, Jason! We sincerely value your business and look forward to your next visit. Joe Obernberger Service Manager 262-549-1000

November 24, 2024

It took a week to get in. Easy fix, w oil filter not tight so leakage issue. As a brand new vehicle, expected quicker access to schedule but pleased in the end w final diagnos More

by LORIDION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Paolo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2024 -

Boucher Chevrolet of Waukesha responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Chevrolet of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. Joe Obernberger Service Manager 262-549-1000

November 23, 2024

I wasn’t offered a loaner car until 13 days. I was told multiple times that my car would be finished on a certain day and it never was. I wasn’t kept up to date unless I called. Dealer called More

by Churchthenurse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’d rather not say
Nov 27, 2024 -

Boucher Chevrolet of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Joe Obernberger Service Manager 262-549-1000

November 22, 2024

Outstanding service department. Handled quickly and extremely professional. Tom did an incredible le job getting me a Uber when needed. More

by Clebrt240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Nov 24, 2024 -

Boucher Chevrolet of Waukesha responded

Thanks for sharing about your experience with Tom here at Boucher Chevrolet of Waukesha. We appreciate your business and hope to see you again soon! Joe Obernberger Service Manager 262-549-1000

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