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Boucher Chevrolet of Waukesha - Service Center
Waukesha, WI
1,028 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,028 Reviews of Boucher Chevrolet of Waukesha - Service Center
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October 07, 2022
Tyler in the service department kept me informed, followed through, and had my problems fixed in a timely manner. Thanks to everyone in the service department for the great service!!! followed through, and had my problems fixed in a timely manner. Thanks to everyone in the service department for the great service!!! More
by DPLANK
Verified CustomerEmployees Worked With
October 07, 2022
Service took a little longer than usual. I was shown a used cabin filter and air filter and told service tech recommended they be replaced. A few minutes later I saw someone show another cus I was shown a used cabin filter and air filter and told service tech recommended they be replaced. A few minutes later I saw someone show another customer what appeared to be the same filters. In the future I would rather be told based on miles/time they should be changed or the actual ones from my car. More
by LMIKELS
Employees Worked With
October 03, 2022
Mechanic recommended I replace my struts which had been just replaced with 30K mile struts 6 months prior. The struts were not leaking and were of good integrity. The other suspension work was completed a just replaced with 30K mile struts 6 months prior. The struts were not leaking and were of good integrity. The other suspension work was completed as requested with excellent results. More
by dmcclellan
September 29, 2022
While I get it supply chain issues are a huge challenge right now, it took over 3 1/2 months to get the repair done. Every week I would get an update saying waiting on parts with no ETA available or it wou right now, it took over 3 1/2 months to get the repair done. Every week I would get an update saying waiting on parts with no ETA available or it would go back and forth between service and body shop or one other department. When I inquired about an early lease termination in response to a mailing I had received from Chevy, I was first told no problem, then passed around to two different sales managers. The last one whom I spoke to in person when I came in, I was told he needed to consult with service and would get back to me by the next Monday. I never received any type of follow up or return call on this as an option. This was well over a month ago I was told I would be contacted by the next business day. The quality of the repairs was great, but the level of service, especially from sales leaves a lot to be desired. Once my lease is up I will just returning the vehicle and looking elsewhere. More
by NMICHALS
Employees Worked With
I did not have a name, I worked directly with insurance company
September 28, 2022
With our tight and busy schedules, Boucher is very accommodating. We were able to drop the vehicle off outside of normal working hours and pick it up after work. Also, our service advisor, Ron was accommodating. We were able to drop the vehicle off outside of normal working hours and pick it up after work. Also, our service advisor, Ron was clear and concise on what needed to be done and why work was needed. Thank you. More
by HOWARD.TIMM
Employees Worked With
September 27, 2022
Great service with a smile and exceptional pricing. Employees go out of the way to make sure you're happy they do a great job Employees go out of the way to make sure you're happy they do a great job More
by DAVIDF7969
Employees Worked With
September 22, 2022
They did a great job installing step assist/ground effects on new Traverse. It was a first for them on this model vehicle so it took a couple hours longer than estimated. They got it done perfectly effects on new Traverse. It was a first for them on this model vehicle so it took a couple hours longer than estimated. They got it done perfectly and absorbed the added labor cost as training/experience. Service Dept is top notch and they are my go to Dealer for vehicles and service. Always fair and competitive. More
by CMBROOKFIELDWI
Employees Worked With
Devin Cornell
