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Boucher Chevrolet of Waukesha - Service Center

Waukesha, WI

4.4
1,065 Reviews
Call Service Center (262) 254-7372

1,065 Reviews of Boucher Chevrolet of Waukesha - Service Center

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February 02, 2023

I was late for an oil change and they still squeezed me in at end of day. Free diet coke in the waiting room. Friendly staff and quick turnaround time on vehicle (I waited). Thank you. More

by Cdehoedt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I'm not sure. It was a female if that helps 5/5
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Feb 02, 2023 -

Boucher Chevrolet of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Chevrolet of Waukesha.

January 31, 2023

Quick, easy, professional Kevin and Alex did a superb job. Was able to get an appointment and needed maintenance done More

by scottdominski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex ,Kevin
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Feb 01, 2023 -

Boucher Chevrolet of Waukesha responded

Thanks for sharing about your experience with Boucher Chevrolet of Waukesha. We appreciate your business, Scott, and hope to see you again soon!

January 30, 2023

Everything went smoothly. Communication from the dealership was clear and often. Work began when scheduled and finished on time as promised. More

by BLANKS1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Wozny
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2023 -

Boucher Chevrolet of Waukesha responded

Thank you so much for your excellent review! We are so glad that Ron had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Chevrolet of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else.

January 30, 2023

Good service, fast, and dependable. Nice waiting area, good communication, I would highly recommend Boucher. More

by DJLAUDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Obernberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2023 -

Boucher Chevrolet of Waukesha responded

DJ, Thank you for your business and this review. We're happy to hear Joe and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 27, 2023

Great service department! Got in for a timely oil change and reacll check. Nice waiting area. Also great sales person! More

by LACEYKIMPEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jess Hendren
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Jan 29, 2023 -

Boucher Chevrolet of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Lacey, and we look forward to working with you again.

January 27, 2023

Bought new tires. They were installed in a timely manner. Samantha was very helpful. I use a walker and both times I had Samantha as a service advisor, she had my car More

by BACH72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Oschmann
Report | Print
Jan 29, 2023 -

Boucher Chevrolet of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Chevrolet of Waukesha.

January 26, 2023

My truck has computer issues that never get resolved. Brake sensor goes out constantly. Radio goes out multiple times per week. The turbo release squeaks loudly when the ignition is shut off. My transmis More

by JUSTIN.ASHLEY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alec Austin
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Feb 01, 2023 -

Boucher Chevrolet of Waukesha responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact me directly. We'd love to get to the bottom of this and turn things around for you. Joe Obernberger, Service Manager 262-549-1000

Feb 01, 2023 -

JUSTIN.ASHLEY4 responded

First, I would like to say that Alec has been great to work with. The problem was completely laid out in the original review. I have had constant computer problems since the day I bought the truck. I’ve had it in several times for multiple reasons and the same issues continue to happen. Every oil change I’ve had - I have asked for these things to be looked at. The radio powers itself off and resets at least 3-4 times per week. Every time I ask your team to look at it - they say they don’t notice it or can’t replicate it. I’ve asked for a replacement radio - got nothing. The brake pad censors keep going off telling me my brake pads are low. Then it will go off telling me it’s detected new brake pads and to reset the monitor. Your service team told me my brake pads were good. They reset the computer - it came back on as soon as I left the dealership. My turbo has squeaked since the first winter I had the vehicle. Anytime I accelerate or when I turn the vehicle off it lets out a loud squeal. The turbo has been replaced. It still squeaks. My drivers side mirror has been rattling when I’m at highway speeds since I bought the truck. Your service team said they didn’t notice it and couldn’t replicate it. Until recently when it appeared to be getting worse - I was told by them that the mirror was missing internal screws. Those were supposedly ordered in September of 2022. Still haven’t received the call that the screws have arrived and my mirror can be fixed. My heat shield was defective and rattling. Still waiting on a heat shield to be replaced - was told it was ordered the first week of January. The chip in my transmission failed on a road trip back from Texas during the recent holidays. Stranding me and my family in rural Oklahoma for 5 days while we waited on a brand new transmission to be delivered and installed. Luckily I bought the warranty. As you can see, there is a laundry list of issues I have faced since becoming a Chevrolet customer. I would just like a vehicle that works. Especially after paying $50k for said vehicle.

January 25, 2023

Excellent Service. Staff was very friendly helpful and the service was great. I would highly recommend Boucher. More

by GAILARNOLD59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane, Jess Hendren
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Jan 26, 2023 -

Boucher Chevrolet of Waukesha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Gail, for choosing Boucher Chevrolet of Waukesha!

January 20, 2023

Service work on my 2017 Suburban was handled very well and the service advisor was excellent at communicating progress and completion. Very happy with the work that was completed and really appreciate ev More

by BPEUSE46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Oschmann
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Jan 20, 2023 -

Boucher Chevrolet of Waukesha responded

Thank you for taking the time to share your feedback with us. Samantha and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 19, 2023

They were great, really did go the extra mile with financing and trade in value. Everyone was professional and very accommodating More

by CORYHURST123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joann Blake
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2023 -

Boucher Chevrolet of Waukesha responded

Cory, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joann met your expectations. Thank you again for choosing Boucher Chevrolet of Waukesha, we look forward to having you as one of our valued customers for many more years to come!

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