Boucher Chevrolet of Waukesha - Service Center

Absolute worst experience I have ever had a dealership. Made a service appointment (and got e-mail confirmation of the time and date) and after I drove an HOUR across rush hour traffic, they were kind enou Made a service appointment (and got e-mail confirmation of the time and date) and after I drove an HOUR across rush hour traffic, they were kind enough to let me know that all service technicians had LEFT for the night! Then told me there was a "bug" in the system. Hmm, maybe call people who have appointments and let them know that it is not going to work? not only this, but he preceded to make it seem like MY fault for not calling to confirm. He had such a condescending attitude toward me, like I was stupid. Why would I call to confirm when I had already gotten e-mail confirmation from them? All he could do is "try to squeeze me in within the next couple days" So I can drive another hour and deal with this horrible service again? I don't think so. Absolutely HORRIBLE customer service- and my car is still broken! More

Disaster ! They constantly change parts and still not fixed the car ! Poor communication ! Unorganized ! Very arrogant, don't waste your time, I would HIGHLY suggest going elsewhere ! fixed the car ! Poor communication ! Unorganized ! Very arrogant, don't waste your time, I would HIGHLY suggest going elsewhere ! More

I've taken my car here a few times for some simple repairs, and while I was satisfied with the work, I could not get over how rude their staff was. Each time I went in, whether to drop off my car or repairs, and while I was satisfied with the work, I could not get over how rude their staff was. Each time I went in, whether to drop off my car or pick it up, I stood there waiting for way too long. At one point, I was standing right in front of two employees who were chatting about after-work plans. When I said "Excuse me," I got a look like I was rudely interrupting them. I can understand one bad day, but I've gotten this kind of attitude every time I've walked in there. Friendly customer service does not seem like it's a priority. I'm fine with the work they do, but I think I'll take my money somewhere where I'm not treated like an annoyance. More