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Boucher Chevrolet of Waukesha - Service Center

Waukesha, WI

4.4
1,059 Reviews

1,059 Reviews of Boucher Chevrolet of Waukesha - Service Center

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August 20, 2024

I've had my car hit 3 times now, each different cars, and each time I've used your collision repair. While it may take a bit long to complete, the repairs are always top quality and great customer service. T More

by samantha.morgan87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collision repair department
Aug 20, 2024 -

Boucher Chevrolet of Waukesha responded

Samantha, Thanks for sharing your thoughts about your service experience with Boucher Chevrolet of Waukesha. We appreciate your business and hope to see you again soon! Joe Obernberger Service Manager 262-549-1000

August 16, 2024

Top notch customer service. Every visit is hassle free and a great experience. A+ A+ More

by sav88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Paolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Boucher Chevrolet of Waukesha responded

Thanks for sharing your thoughts about your experience with Boucher Chevrolet of Waukesha. We appreciate your business and hope to see you again soon! Joe Obernberger Service Manager 262-549-1000

August 15, 2024

Made a stressful time incredibly easy for me. Would recommend them again in the future. More

by Mmhoward25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam McCloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Boucher Chevrolet of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Obernberger Service Manager 262-549-1000

August 09, 2024

Fast, great service at reasonable price. They kept us informed about the issue as it was in progress More

by TNEITZ06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam McCloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2024 -

Boucher Chevrolet of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Obernberger Service Manager 262-549-1000

August 04, 2024

Had a 7:00am appointment which was scheduled 3weeks in advance. Took over 1.5 hours and they claimed it was because they were overbooked that day. Very disappointing and a zero on the customer service s More

by mkhintz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hadi Hemmet
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Boucher Chevrolet of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Joe Obernberger Service Manager 262-549-1000

July 04, 2024

Good timely service. Samantha was very helpful and knowledgeable. Provided the best advice and guidance. More

by GOODDOC796
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Oschmann
Jul 05, 2024 -

Boucher Chevrolet of Waukesha responded

Thanks for sharing your thoughts about your experience with Samantha here at Boucher Chevrolet of Waukesha. We appreciate your business and hope to see you again soon! Joe Obernberger Service Manager 262-549-1000

July 01, 2024

Service was thorough and professionally completed. I was greeted promptly and all questions were answered. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Obernberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Boucher Chevrolet of Waukesha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Kevin, for choosing Boucher Chevrolet of Waukesha! Joe Obernberger Service Manager 262-549-1000

June 28, 2024

Cabin air filter was removed and inspected as part of the pm service. Advisor showed me that it was dirty and I approved a replacement. You then charged me $30 labor to put in a new one. Would I have been ch More

by BOBKARB
Recommend Dealer
Yes
Employees Worked With
Mohammad Hemmat
Jun 30, 2024 -

Boucher Chevrolet of Waukesha responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Bob, feel free to contact us at your convenience. Joe Obernberger Service Manager 262-549-1000

June 25, 2024

The work that was completed turned out great. However, since the front bumper was being removed I spoke with the technician to see if he could replaced a trim piece with a carbon fiber piece I ha More

by US veteran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Obernberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Oschmann
Jun 28, 2024 -

Boucher Chevrolet of Waukesha responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joe Obernberger Service Manager 262-549-1000

Jul 10, 2024 -

US veteran responded

Dealer was very responsive and eager to help out this situation. They were able to schedule me within a couple days and took care of adding the forgotten parts. 100% would recommend. Thank you to Boucher staff and service.

June 20, 2024

James Paleo handled my vehicle issue with a high degree of professionalism and promptness making sure my vehicle was repaired to high quality standards in a timely manner. James exceeded my expectations. More

by Jaheyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Obernberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Paleo
Jun 21, 2024 -

Boucher Chevrolet of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Obernberger Service Manager 262-549-1000

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