Boucher Chevrolet of Waukesha - Service Center

It did not seem like the advisor knew what I was talking about or my service. about or my service. More

Exceptional service. Timing of repairs and costs were very fair and communication was on point. Timing of repairs and costs were very fair and communication was on point. More

Very pleased with the work. The car was done on time and was returned clean The car was done on time and was returned clean More

Efficient, knowledgeable, and transparent. Didn't charge me labor cost for my check engine light diagnosis. Didn't charge me labor cost for my check engine light diagnosis. More

James answered all of my questions. He even took the time to assist me with filling out an app. He even took the time to assist me with filling out an app. More

The dealership was very clean and neat. The employees were all very friendly and helpful. The employees were all very friendly and helpful. More

The service center was good. I had no issues and my service was done complete in a timely manner. I had no issues and my service was done complete in a timely manner. More

Your service was top-notch. I like the camera that you can watch the mechanic working on your vehicle. And they were very thorough and prompt. Over all very happy with my experi I like the camera that you can watch the mechanic working on your vehicle. And they were very thorough and prompt. Over all very happy with my experience More

Mechanics good service person needs to give quotes in writing. Sam did a poor job in a breakdown on parts cost and approximate total cost. writing. Sam did a poor job in a breakdown on parts cost and approximate total cost. More

Paint color was noticeably off when I came to pick it up. Dominic explained that the reason was because the tech did not blend it and the only way for that to happen is if my insurance adjuster specified an Dominic explained that the reason was because the tech did not blend it and the only way for that to happen is if my insurance adjuster specified and paid for that work. I stated that I knew for sure he did. We looked back at the service order and sure enough it was there. Erie Insurance paid for a service that did not get completed. The only reason Dominic called my adjuster, and credited back was because I noticed it, If I did not say anything, Boucher would have charged for a service that they did not perform. Dominic explained to my adjuster that the tech believed he did not need to blend it despite the work order clearly specifying that service. Again, I noticed it straight away. No one called me to discuss it or let me know about something that will directly affect me. Does Boucher pay techs on the service order hours and not for work actually performed? If so, that is unethical and here is an example of how it is so. Dominic offered to pick up my car and complete the work as originally agreed to, but my trust in the Boucher body shop is gone. This is the second Cadillac I bought from Boucher now, may be my last based on this experience. I still have not decided whether I want Boucher to complete the work or not. I would appreciate a call from some senior management team member call me and assure me the work will be completed and no further harm to me or my vehicle will occur. More