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Boucher Chevrolet of Waukesha - Service Center

Waukesha, WI

4.5
1,014 Reviews

1,014 Reviews of Boucher Chevrolet of Waukesha - Service Center

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December 21, 2024

Not good relations with me. Refused my check and was going to keep my truck until my husband had to pay for it More

by Beverly Kraemer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom
December 20, 2024

Diane Tompkins and Eddie Cabric went out of their way to make my purchase a smooth process. I had to travel several hours to pick up the pick up and everything was arranged prior to the day of the sale whic More

by CPITTMAN
Recommend Dealer
Yes
Employees Worked With
Diane Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Cabric
December 18, 2024

I did not like the service I received from the contract manager. She held my car for almost two weeks after receiving my down payment and the funds from the bank. Originally she stated I would be get my ca More

by Johnnie
Recommend Dealer
No
Employees Worked With
David Allard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Speed
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2024

Consistently gives impeccable service and is clear in their explanations of what work they are doing. More

by TGUNDERSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Mcinerney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Speed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Harrig
Dec 19, 2024 -

Boucher Chevrolet of Waukesha responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Chevrolet of Waukesha! Joe Obernberger Service Manager 262-549-1000

December 13, 2024

Polite customer service. Mechanics knowledge questionable. Spend 3k an left with same problem. Just changing parts and charging. More

by SteveZaren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Melk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2024 -

Boucher Chevrolet of Waukesha responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Steve, please reach out to us directly to let us know the best way to contact you and we will reach out. Joe Obernberger Service Manager 262-549-1000

December 13, 2024

To expensive. To accessive . Don't like the prices for service or repairs s.o.p More

by Rskitt7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 18, 2024 -

Boucher Chevrolet of Waukesha responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joe Obernberger Service Manager 262-549-1000

December 13, 2024

Ordered new fob for 2012 Malibu 174. 00… never was told there was a 175.00 chg for programming… never again More

by TIKA50
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
James Paolo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex in parts
Dec 18, 2024 -

Boucher Chevrolet of Waukesha responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Obernberger Service Manager 262-549-1000

December 11, 2024

I bought a used Chevrolet Silverado 3 years ago from you dealership. The moment I got the vehicle it has given me problems. I have been stranded on two different occasions. Once after it was supposedly f More

by joachimt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Paolo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2024 -

Boucher Chevrolet of Waukesha responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Obernberger Service Manager 262-549-1000

December 02, 2024

The service department is always able to accommodate me and my schedule. Service was prompt and quick! More

by Akonieczka11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam McCloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Boucher Chevrolet of Waukesha responded

Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Chevrolet of Waukesha. Joe Obernberger Service Manager 262-549-1000

November 29, 2024

(Love) there service. .. treating me with a up joyful spirit making me feel at home at all time... To see the smile on everyone face...let me know know even though? I'm More

by terrypayne55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Wozny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Wozny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Obernberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Paolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Melk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam McCloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hadi Hemmet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2024 -

Boucher Chevrolet of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Terry, and we look forward to working with you again. Joe Obernberger Service Manager 262-549-1000

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