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Boucher Chevrolet of Waukesha

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.6
1,834 Reviews
If you're looking for a local dealership to take care of your vehicle service needs, come to Boucher Chevrolet in Waukesha, WI. We provide the best sales and repair to Brookfield and Milwaukee, WI auto shoppers. Our ASE certified technicians will change your oil, rotate your tires or replace that old cracked windshield you've been meaning to take care of for years. You can make an appointment, see our service specials and order parts online. Milwaukee, WI Chevrolet customers can visit us today for all your vehicle needs.
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1421 E Moreland Blvd

Waukesha, WI

53186

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Showing 1,834 reviews

January 30, 2023

Good service, fast, and dependable. Nice waiting area, good communication, I would highly recommend Boucher. More

by DJLAUDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Obernberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2023 -

Boucher Chevrolet of Waukesha responded

DJ, Thank you for your business and this review. We're happy to hear Joe and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 28, 2023

Was a wonderful dealership that made car purchase and service easy! I was delighted to work with them. More

by ZIESEMERRYAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kimberly Streubel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2023 -

Boucher Chevrolet of Waukesha responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

January 27, 2023

Bought new tires. They were installed in a timely manner. Samantha was very helpful. I use a walker and both times I had Samantha as a service advisor, she had my car More

by BACH72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Oschmann
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Jan 29, 2023 -

Boucher Chevrolet of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Chevrolet of Waukesha.

January 27, 2023

Couldn't ask for a better experience. Really loving the vehicle. Thanks very much Dave More

by TOATSVALL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Kastner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2023 -

Boucher Chevrolet of Waukesha responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

January 27, 2023

Great service department! Got in for a timely oil change and reacll check. Nice waiting area. Also great sales person! More

by LACEYKIMPEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jess Hendren
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Jan 29, 2023 -

Boucher Chevrolet of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Lacey, and we look forward to working with you again.

January 26, 2023

My truck has computer issues that never get resolved. Brake sensor goes out constantly. Radio goes out multiple times per week. The turbo release squeaks loudly when the ignition is shut off. My transmis More

by JUSTIN.ASHLEY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alec Austin
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Feb 01, 2023 -

Boucher Chevrolet of Waukesha responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact me directly. We'd love to get to the bottom of this and turn things around for you. Joe Obernberger, Service Manager 262-549-1000

Feb 01, 2023 -

JUSTIN.ASHLEY4 responded

First, I would like to say that Alec has been great to work with. The problem was completely laid out in the original review. I have had constant computer problems since the day I bought the truck. I’ve had it in several times for multiple reasons and the same issues continue to happen. Every oil change I’ve had - I have asked for these things to be looked at. The radio powers itself off and resets at least 3-4 times per week. Every time I ask your team to look at it - they say they don’t notice it or can’t replicate it. I’ve asked for a replacement radio - got nothing. The brake pad censors keep going off telling me my brake pads are low. Then it will go off telling me it’s detected new brake pads and to reset the monitor. Your service team told me my brake pads were good. They reset the computer - it came back on as soon as I left the dealership. My turbo has squeaked since the first winter I had the vehicle. Anytime I accelerate or when I turn the vehicle off it lets out a loud squeal. The turbo has been replaced. It still squeaks. My drivers side mirror has been rattling when I’m at highway speeds since I bought the truck. Your service team said they didn’t notice it and couldn’t replicate it. Until recently when it appeared to be getting worse - I was told by them that the mirror was missing internal screws. Those were supposedly ordered in September of 2022. Still haven’t received the call that the screws have arrived and my mirror can be fixed. My heat shield was defective and rattling. Still waiting on a heat shield to be replaced - was told it was ordered the first week of January. The chip in my transmission failed on a road trip back from Texas during the recent holidays. Stranding me and my family in rural Oklahoma for 5 days while we waited on a brand new transmission to be delivered and installed. Luckily I bought the warranty. As you can see, there is a laundry list of issues I have faced since becoming a Chevrolet customer. I would just like a vehicle that works. Especially after paying $50k for said vehicle.

January 25, 2023

Excellent Service. Staff was very friendly helpful and the service was great. I would highly recommend Boucher. More

by GAILARNOLD59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane, Jess Hendren
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Jan 26, 2023 -

Boucher Chevrolet of Waukesha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Gail, for choosing Boucher Chevrolet of Waukesha!

January 25, 2023

They did everything that was asked to get me in my new used car. Great to work with More

by JDAVIES1081
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2023 -

Boucher Chevrolet of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 21, 2023

Diane and the sales manager made this happen. The truck i was interested in looking at was in Racine and i was told it was sold originally , but they worked out something to where it became avail More

by ZOID56
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diane Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2023 -

Boucher Chevrolet of Waukesha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Boucher Chevrolet of Waukesha, we look forward to having you as one of our valued customers for many more years to come!

January 20, 2023

Service work on my 2017 Suburban was handled very well and the service advisor was excellent at communicating progress and completion. Very happy with the work that was completed and really appreciate ev More

by BPEUSE46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Oschmann
Report | Print
Jan 20, 2023 -

Boucher Chevrolet of Waukesha responded

Thank you for taking the time to share your feedback with us. Samantha and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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