Boucher Chevrolet of Waukesha

tori was amazing and accommodating. my wife and i traded in our rv and my vehicle for two new ones. she’s well versed in her profession, knows what she’s talking about, and got us exact my wife and i traded in our rv and my vehicle for two new ones. she’s well versed in her profession, knows what she’s talking about, and got us exactly what we were looking for. she took the time to hand write us each a congratulation note and hung it on our mirrors. you can tell she cares and considers the customers she works with! More

Your service was top-notch. I like the camera that you can watch the mechanic working on your vehicle. And they were very thorough and prompt. Over all very happy with my experi I like the camera that you can watch the mechanic working on your vehicle. And they were very thorough and prompt. Over all very happy with my experience More

Pat McInereny was professional, knowledgeable, friendly, and gave us an excellent experience. A+ all the way. and gave us an excellent experience. A+ all the way. More

The car buying process went smoothly. Tim Carter was courteous and patient. He provided additional help the following day with my requests. Tim Carter was courteous and patient. He provided additional help the following day with my requests. More

David Allard is the best sales person, this is the second vehicle we’ve purchased from him. vehicle we’ve purchased from him. More

The finance department was the only downside $600 less could have made it a great deal could have made it a great deal More

Mechanics good service person needs to give quotes in writing. Sam did a poor job in a breakdown on parts cost and approximate total cost. writing. Sam did a poor job in a breakdown on parts cost and approximate total cost. More

Paint color was noticeably off when I came to pick it up. Dominic explained that the reason was because the tech did not blend it and the only way for that to happen is if my insurance adjuster specified an Dominic explained that the reason was because the tech did not blend it and the only way for that to happen is if my insurance adjuster specified and paid for that work. I stated that I knew for sure he did. We looked back at the service order and sure enough it was there. Erie Insurance paid for a service that did not get completed. The only reason Dominic called my adjuster, and credited back was because I noticed it, If I did not say anything, Boucher would have charged for a service that they did not perform. Dominic explained to my adjuster that the tech believed he did not need to blend it despite the work order clearly specifying that service. Again, I noticed it straight away. No one called me to discuss it or let me know about something that will directly affect me. Does Boucher pay techs on the service order hours and not for work actually performed? If so, that is unethical and here is an example of how it is so. Dominic offered to pick up my car and complete the work as originally agreed to, but my trust in the Boucher body shop is gone. This is the second Cadillac I bought from Boucher now, may be my last based on this experience. I still have not decided whether I want Boucher to complete the work or not. I would appreciate a call from some senior management team member call me and assure me the work will be completed and no further harm to me or my vehicle will occur. More

⭐️⭐️⭐️⭐️⭐️ Another Fantastic Experience with Diane Thompkins! This is my fourth lease with Diane Thompkins at Boucher Chevrolet, and once again, she exceeded every expectation. From the moment I wa Thompkins! This is my fourth lease with Diane Thompkins at Boucher Chevrolet, and once again, she exceeded every expectation. From the moment I walked in, Diane made the entire process seamless, efficient, and enjoyable. Her professionalism, honesty, and attention to detail are unmatched — she truly listens and always goes the extra mile to find exactly what you’re looking for. I absolutely love my new red Equinox LT — it’s the perfect combination of style, comfort, and performance. Diane made sure everything was ready and clearly explained each step, making the process stress-free from start to finish. It’s this consistency and trust that keep me coming back. If you're considering a new vehicle, I can’t recommend Diane enough. She treats you like family and genuinely cares about your satisfaction. Thank you again, Diane — I’ll see you for lease number five! More

Everyone was great and helpful. We appreciate the experience. Thank you all of the team. We appreciate the experience. Thank you all of the team. More