Boucher Chevrolet of Waukesha

This was my first ever purchase of a brand new car - I've only bought used in the past. My sales person was wonderful to work with. I'd gone there and driven the car I wanted, but checked out other dealershi only bought used in the past. My sales person was wonderful to work with. I'd gone there and driven the car I wanted, but checked out other dealerships and drove cars elsewhere also. I came back to Lisa Tucker when I'd made my mind up. I did have to push (not Lisa) for the price listed on the web but they got me there. I love my new Equinox! More

Went to this dealer to get my vehicle emissions tested. The Wisconsin Vehicle Inspection Program website claims that decentralizing the testing makes it more convenient. This is not the case at this dealer The Wisconsin Vehicle Inspection Program website claims that decentralizing the testing makes it more convenient. This is not the case at this dealer. I stopped in on a Thursday and the service counter employee told me I could make an appointment for the following Tuesday. This is about as far from convenient as I can imagine. I drove to another vehicle service center down the road and was through the entire process in 5 minutes. That is convenient. More

I purchased a Chevy Tahoe just a few months ago from this dealership. The vehicle is in great shape, low miles and obviously well taken care of. I had peace of mind knowing I was buying a 'Certified Vehicle' dealership. The vehicle is in great shape, low miles and obviously well taken care of. I had peace of mind knowing I was buying a 'Certified Vehicle'. A few days ago, I noticed a high pitched squeal and assumed it had something to do with the brakes so I called the Service Dept to explain. They literally told me to bring it in as soon as I could and they would look at it immediately. That was impressive, I was there 15 minutes later. Because I work in the area, I asked them to just give me a call when they diagnosed the situation. I got a call a short time later from Jon and he explained to me that they found an issue with one of the calipers and it caused the pad to wear unevenly on one side causing the grinding. He told me what the repair cost would be and I told him I'd have to call him back. He obviously took the time to check into the vehicle history and discussed it with his co-worker Gary and before I could call him back, Gary had called me. He told me that they were going to replace the front AND rear brakes, machine the rotors AND service and lube the caliper slides all at no charge to me. I highly recommend purchasing 'Certified' if looking for a used vehicle and I highly recommend dealing with a group of people that really do care about making their customers happy. I can't thank you enough for the fantastic service once again guys, I'll see you again for sure! More

Absolute worst experience I have ever had a dealership. Made a service appointment (and got e-mail confirmation of the time and date) and after I drove an HOUR across rush hour traffic, they were kind enou Made a service appointment (and got e-mail confirmation of the time and date) and after I drove an HOUR across rush hour traffic, they were kind enough to let me know that all service technicians had LEFT for the night! Then told me there was a "bug" in the system. Hmm, maybe call people who have appointments and let them know that it is not going to work? not only this, but he preceded to make it seem like MY fault for not calling to confirm. He had such a condescending attitude toward me, like I was stupid. Why would I call to confirm when I had already gotten e-mail confirmation from them? All he could do is "try to squeeze me in within the next couple days" So I can drive another hour and deal with this horrible service again? I don't think so. Absolutely HORRIBLE customer service- and my car is still broken! More

2nd new car bought from Boucher. Great customer service, great over all service. Really like Dave's way with us and the car show Sat was SOOOOO much fun. Will bring 2 Camaro's next year. great over all service. Really like Dave's way with us and the car show Sat was SOOOOO much fun. Will bring 2 Camaro's next year. More

This is the third time we have turned to Julie for a car purchase and each time we have been treated so wonderfully. Julie has always steered us into exactly the right vehicle and has always followed up. purchase and each time we have been treated so wonderfully. Julie has always steered us into exactly the right vehicle and has always followed up. I would recommend everybody I know to go buy their cars from Julie Austin. Also, a quick shout out to the incredible service department at Gordie Boucher Chevrolet. These guys rock! We will always go to Julie to purchase our cars and will always send those cars to BOucher Service! More

We had a fine experience at Boucher. We had been looking for a less expensive used car for my new-driver son all over town, and Boucher had the largest selection in our price range. Julie was friendly and h for a less expensive used car for my new-driver son all over town, and Boucher had the largest selection in our price range. Julie was friendly and helpful and worked with us to help us select a car among several. (My son test drove three or four I think.) Bill the finance guy (I hope I'm remembering his name correctly) found a loan for us even though the car was 14 years old. He was very good at explaining all the ins and outs of our contract and what we'd need for insurance and so forth. Most importantly, we ended up with a car that satisfies my needs as a parent (big and safe, a decent deal) and my son's (he loves driving it and thinks it's cool, and his girlfriend and friends like it too). Overall a highly positive experience at Boucher. They had just what we wanted and the purchasing process was smooth and effective. More

The showroom was very bright and welcoming. We were so fortunate that we connected with Diane Tompkins. She is upbeat & friendly. Her knowledge of all aspects of the cars is very reassuring. She went fortunate that we connected with Diane Tompkins. She is upbeat & friendly. Her knowledge of all aspects of the cars is very reassuring. She went out of her way to make us completely satisfied. I love my SONIC. Betty Talaska btalaska@live .com More

Definitely the worst experience I had in my life. Lack of communication, unprofessional, ....... I don't have words to describe my experience .... Never again in Boucher !!! communication, unprofessional, ....... I don't have words to describe my experience .... Never again in Boucher !!! More

Went in to look at the new Chevy Sonic and was lambasted by sales people to buy because it was the end of the month. by sales people to buy because it was the end of the month. More