Boucher Chevrolet of Waukesha

New Chevrolet I have been doing business with Pat for many years and he consistently has provided the best service and support of any dealer I have worked with in t I have been doing business with Pat for many years and he consistently has provided the best service and support of any dealer I have worked with in the past. The staff and Boucher are great to work with and take care of their customers every need. More

Easy, Fast and excellent customer experience JoAnn Blake at Bouche Chevrolet gave excellent service and lead me through the decision process without being pushy. Not her style I could tell which JoAnn Blake at Bouche Chevrolet gave excellent service and lead me through the decision process without being pushy. Not her style I could tell which is I bought a new 2019 Silverado RST. When I went in to buy the truck she made that very easy too! In and out in less than an hour! Awesome experience! More

Excellent experience Josh really listened to what I wanted in a vehicle and took the information so he could find me the perfect vehicle. He never made me feel pressured i Josh really listened to what I wanted in a vehicle and took the information so he could find me the perfect vehicle. He never made me feel pressured into buying a vehicle I didn't want. He was very patient with me and answered all of my questions. I will definitely be back in a few months to work with Josh when we buy my daughter a vehicle. Tommy went out off his way to get me approved and in my vehicle for the amount I wanted to pay a month. More

Wonderful Buying Experience My sales person was Julia Huhn. She paid attention to my every need. I was very impressed and grateful. Typically I hate car buying at the dealer. Jul My sales person was Julia Huhn. She paid attention to my every need. I was very impressed and grateful. Typically I hate car buying at the dealer. Julia and all the folks at Boucher are pros offering a great buying experience. Thanks!! More

Terrible Customer Service Purchased a vehicle and signed paperwork for a service contract, car care service plan, and GAP/TLP insurance. Shortly after purchase, I contacted the Purchased a vehicle and signed paperwork for a service contract, car care service plan, and GAP/TLP insurance. Shortly after purchase, I contacted the person I worked with, Darek Dolecki, about getting a refund for it. He said he would cancel it immediately and I would get my refund. I have not heard back since - I sent in the paperwork in March. I have sent numerous emails, made several phone calls, and have heard nothing. After 5 months, I FINALLY now get a hold of someone in finance. I asked them for an update on my refund. I was informed no one submitted a cancellation. I literally feel like I'm getting scammed by a 'legitimate' dealership. I will never recommend anyone purchase from Boucher. If you choose to, just please refuse to let Darek take care of your finances. More

Awesome people!!! Doing business with Boucher was amazing!! They are polite and helpful and everthing went smooth will come back for furthur business!! Thank you all!!! Doing business with Boucher was amazing!! They are polite and helpful and everthing went smooth will come back for furthur business!! Thank you all!!! I will recommend with family, friends, and businesses. More

Unexpected thankful surprise I was very fortunate to have Diane be my sales consultant once again. ( 4x ) Plus she helped us on her day off. She’s always known what I like and she I was very fortunate to have Diane be my sales consultant once again. ( 4x ) Plus she helped us on her day off. She’s always known what I like and she tells it like it is. Thank you again Diane! You are the best!! More

The Best Customer Service I Ever Received From Any Company I am writing this review for the service department of Boucher Chevrolet and the absolute outstanding customer service and care that I received. I pul I am writing this review for the service department of Boucher Chevrolet and the absolute outstanding customer service and care that I received. I pulled in my car for a check engine light diagnosis and the hopes of getting the claim covered under warranty as it is certified pre-owned and I figured I will be paying $0 and have the car fixed up and ready to go. Joseph Hills was my advisor and let me know that if the issue is under warranty that he will give me a loaner for free and I can get it same day. Within a few hours I got a call letting me know that the issue was some chewed wires and that its not under warranty and what my bill would be. I was more in shock as I expected to pay nothing and I baby that car and drive it multiple times a day and for that to occur was beyond me. He let me know that even though it isn't under warranty they felt bad and wanted to help and offer a loaner for free. I happily took this and picked up the loaner of my choice while they wait for the part to be shipped in. The part came super fast and they gave me a call letting me know the damage they found and the extent that the repair would be and advised me to go through my insurance under a comprehensive claim for animal/rodent damage because they found even more wiring that was chewed and clearly result of some animal. He even took pictures before to show me the damage and to help with the insurance claim if needed and he worked directly with them on my behalf to make this process as easy as possible. I Called my insurance and filed a claim, they said okay and said they will send an adjuster out to see the repair, told my advisor and he got them to expedite their service to have the adjuster come out within 24 hours, they looked at it and got the info they needed and will more than likely cover it. Instead of me paying out of pocket my service advisor decided to have my insurance pay them directly to save me from paying out of pocket, huge relief. Insurance said itll take a few days to review and my advisor knew I wanted my car back so he got with his Service Director Matt Warpinski and allowed an exception for me to pay my deductible to them and they will release the car and wait to get paid from insurance. I was blown away at this and I picked up the car within an hour of that call and paid what they said I would have to. They took special care of the car and kept it inside during these negative 50 degree days and went the extra mile to make sure the repair was done right and tested and everything was back to normal. Even down to my do not wash request from the first interaction, he remembered and this was followed perfectly on their end. I have never in my life experienced such customer care, in any industry not just automotive, and they seriously earned my business for life. I am truly blown away by the team over there and the leaps and bounds they went through to take care of me and the respect of my money, time, and vehicles needs to treat the car as if it were worth a million dollars (which to me it is and I appreciated that). During the entire process I was updated at their finding and the description of problems and very transparent with the pricing and what to expect with the repair, the estimate of receiving my car back within a week was spot and I couldn't be happier. Truly blown away and recommend them to anyone, they will take care of you and go the extra mile, thank you again Joseph Hills and Matt Warpinski of the Service team and the technician that took care of my care, outstanding work and thank you again. More

Bought a car from Patrick M. & Jim P. This is the second car that I have purchased from Boucher Chevrolet in Waukesha. I can't speak highly enough about Pat and Jim! From beginning to end This is the second car that I have purchased from Boucher Chevrolet in Waukesha. I can't speak highly enough about Pat and Jim! From beginning to end of picking out the car, to delivery of the car has been excellent. I have worked with Jim on previous cars that I have purchased over the years, and he has been very accommodating as far as any question or concerns that I might have. I would highly recommend Boucher for one that is in the market for a new car. More

Scammed Bought 2014 Equinox w/ 3400 mi on it in 2014. Within a 1 1/2 yrs I was informed I needed new rotors. Fell for it and had them replaced. Now here I am Bought 2014 Equinox w/ 3400 mi on it in 2014. Within a 1 1/2 yrs I was informed I needed new rotors. Fell for it and had them replaced. Now here I am again needing new rotors because they made grooves on the ones they installed. Boucher will do services not needed. Will never recommend this dealership to anyone. More