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Boucher Chevrolet of Waukesha
Waukesha, WI
1,849 Reviews
If you're looking for a local dealership to take care of your vehicle service needs, come to Boucher Chevrolet in Waukesha, WI. We provide the best sales and repair to Brookfield and Milwaukee, WI auto shoppers. Our ASE certified technicians will change your oil, rotate your tires or replace that old cracked windshield you've been meaning to take care of for years. You can make an appointment, see our service specials and order parts online. Milwaukee, WI Chevrolet customers can visit us today for all your vehicle needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,849 reviews
December 14, 2020
A bad situation was made worse! Started with having to arrange my own tow after the brakes failed on my brand new Trailblazer. I was not kept informed of the progress, I always had to call in to check, or arrange my own tow after the brakes failed on my brand new Trailblazer. I was not kept informed of the progress, I always had to call in to check, or my mother if I was working. I was told false information by Tyler. Was told there was only “one part” at another dealership but they refused to sell it. I was never notified when the part was received nearly THREE MONTHS later, or that the part was faulty and they needed to get another one. The only way I knew was that Chevrolet Customer Service would send me emails asking how I liked having my car back, I am a critical care paramedic, working 24 hour shifts in a pandemic. I’m exhausted and this just put additional strain on me. Now the question is, how are you going to make this up to me, or do I have to go further up? I was making car payments on a car I did not have for 4 months, because when I did finally pick it up, it had damage to the passenger side door which occurred at your dealership! And no one told me about it until I saw it! So I had to return it AGAIN for a week! I think free routine service for as long as I own this vehicle is a start! I’ll await your response, hoping you will live up to your motto “We Ride With You Every Mile”! I reached Rob Heaney at 1:50 pm on 1/19/2021. The matter was discussed, he stated he would follow up and contact me later that day. I did not hear from Mr. Heaney until 1/20/2021 at 1:44 pm at which time he left a voicemail stating he got a response the day prior from the Chevy territory manager that handles all customer relations and she has “kicked it over to their regional office”. Said they should have an answer for me “by tomorrow mid day” (which would be 1/21) and that either way he would give me a call “tomorrow around noon to 1:00 just to let you know what I have so far for you”. I did not hear back at that time and I have not heard anything further! More
by GETTEN824
Verified Customer
December 14, 2020
Just purchased a new Silverado 1500 RST - A great experience - Joann Blake did everything she possibly could to make sure my needs were met. No pressure from her at anytime whatsoever. I have had the experience - Joann Blake did everything she possibly could to make sure my needs were met. No pressure from her at anytime whatsoever. I have had the opportunity to meet a few key people in the Boucher Waukesha organization and I look forward to interfacing with them for many years to come when I return for my vehicle services/maintenance. More
by Lee P
December 11, 2020
Purchased A new 2021 Silverado, Staff and sales team were wonderful to work with. I have purchased my last 3 new vehicles from a different dealership, But felt much more comfortable with Boucher, Purchasing wonderful to work with. I have purchased my last 3 new vehicles from a different dealership, But felt much more comfortable with Boucher, Purchasing and finance went perfect. Thanks again More
by DALEJSG
Employees Worked With
December 10, 2020
Pat was great to work with. He takes time to make sure you are comfortable with and understand all the vehicle's features. Can tell he enjoys making sure people are happy with their purchase. you are comfortable with and understand all the vehicle's features. Can tell he enjoys making sure people are happy with their purchase. More
by Andy M
Employees Worked With
December 09, 2020
The process was quick and comprehensive. Our sales contact Eric Ruscheinsky was super easy to work with. Overall, we were very impressed by the overall experience at Boucher Chevrolet. contact Eric Ruscheinsky was super easy to work with. Overall, we were very impressed by the overall experience at Boucher Chevrolet. More
by BPEUSE46
Employees Worked With
Josh Loll, Eric Ruscheinsky
December 08, 2020
I worked with Matt Mauer who helped me specify a 2021 Colorado Diesel which I ordered on 10/23. Matt was very professional...he went out of his way to get me a test drive in a Colorado Diesel. I am rea Colorado Diesel which I ordered on 10/23. Matt was very professional...he went out of his way to get me a test drive in a Colorado Diesel. I am really pleased with the truck, it got here earlier than expected. More
by rhradosevich
Employees Worked With
December 07, 2020
Working with Boucher was great but trying to schedule a service appointment online didn’t go to well. Tried twice and ended up calling service department direct. service appointment online didn’t go to well. Tried twice and ended up calling service department direct. More
by MWITEK1
Employees Worked With
Devin Cornell
