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Boucher Chevrolet of Waukesha
Waukesha, WI
1,847 Reviews
If you're looking for a local dealership to take care of your vehicle service needs, come to Boucher Chevrolet in Waukesha, WI. We provide the best sales and repair to Brookfield and Milwaukee, WI auto shoppers. Our ASE certified technicians will change your oil, rotate your tires or replace that old cracked windshield you've been meaning to take care of for years. You can make an appointment, see our service specials and order parts online. Milwaukee, WI Chevrolet customers can visit us today for all your vehicle needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,847 reviews
February 09, 2021
So thankful for Amy Speed and Dave Allard. I appreciate their professionalism and hard work to get my deal done. I love my 2021 Equinox and am so happy! Eddie in finance made the process seamless and quick their professionalism and hard work to get my deal done. I love my 2021 Equinox and am so happy! Eddie in finance made the process seamless and quick. More
by achrome727
Verified Customer
February 08, 2021
This response is from Ellen A. Hayward, NEW owner of a 2021 Chevy Equinox purchased in full, cash and trade, on Dec 31 2020...from Boucher Chevrolet in Waukesha, WI. I am the owner. My husband, Todd E 2021 Chevy Equinox purchased in full, cash and trade, on Dec 31 2020...from Boucher Chevrolet in Waukesha, WI. I am the owner. My husband, Todd E. Hayward, is second/or co owner. Your survey was sent to his address only because as a prior Chevy buyer (Heiser Chevy), his name popped up in your system and it wasn't worth the hassle to put my name first on documents. Todd forwarded the surveys to my email address. For whatever reason the surveys themselves did not forward. So here is my experience. The car was delivered without having met the stipulation that all Chevy logo/bow ties were to be black. Only front and back of vehicle had the correct logo. Steering wheel and tires had the gold logo. Steering wheel logo has since been painted by a Boucher artist. Neither the dealer (nor us-shame on us) caught this issue at delivery late Dec. 31. I noticed it when I got home and contacted the salesman immediately. The wheels have the gold/yellow logo and we have been asking for 3 weeks+ for this to be addressed. Numerous efforts...phone, email, text - with agreement from Boucher reps - to fix the problem. What we got were possible solutions, no completion and then excuses as to why the fix could not yet be made. "We have caps, we don't have caps. we have wheels, we have to order wheels, the wheels that came in are for Australia"(???), on and on. AS OF END OF DAY JANUARY 23 - NO SOLUTION - JUST EXCUSES. The deal is done, you got your money - so why bother...right? I don't know which is worse...dealing with rude dealership personnel who do nothing or dealing with "nice" people as were those at Boucher who can't/don't finish this as originally promised. We will not return to Boucher. Service work when needed will be done elsewhere. We will not refer anyone to Boucher. It took me a very long time to decide on a Chevy and I'm sorry I did. There's an old saying..."it isn't the mistakes made, it's how they are fixed that counts".... Boucher gets poor marks for dragging this out and making empty promises....failure to launch. Suffering from terminal follow-up...and giving up. Ellen A. Hayward More
by RELATIONSHIPBLDR
Employees Worked With
February 06, 2021
We had stayed well after closing time and everyone was still so nice and patient! I bought my first brand new car from Kim, she was amazing! They give you a free tank of gas and wash/clean your car befor still so nice and patient! I bought my first brand new car from Kim, she was amazing! They give you a free tank of gas and wash/clean your car before you take it home More
by Worldfamous
Employees Worked With
February 05, 2021
Chad was fabulous! He greeted us upon arrival and really showed us what we were looking for. He was direct, forward, and not pushy. He also made us feel comfortable. One thing I LOVED about his personality, showed us what we were looking for. He was direct, forward, and not pushy. He also made us feel comfortable. One thing I LOVED about his personality, was his honesty when he wasn't sure about something. He then would research and get back to us. REALLY enjoyed working with him! Derek in fiance was also great! More
by JESSICA.WASSER35
Employees Worked With
Chad Braeger
February 05, 2021
The appointment was for a recall that the service consultant recommended when we visited for a routine service appointment. The service consultant was ready to accept our vehicle when I arrived and e consultant recommended when we visited for a routine service appointment. The service consultant was ready to accept our vehicle when I arrived and ensured the work was done by the estimated completion time. Work was done at no cost. More
by Steve
Employees Worked With
Joe Obernberger
February 04, 2021
We have been customers of Boucher Nissan for quite a few years. This time we chose a Chevy and were pleased with the experience. Personally, if I don't care for the sales person, I'm outta there. As it tu years. This time we chose a Chevy and were pleased with the experience. Personally, if I don't care for the sales person, I'm outta there. As it turned out we were very pleased with the random luck of Matt Maurer, so we stayed. The deal we needed didn't work out the first evening (they stayed nearly an hour past closing) but we got a call the next day and the deal presented let us walk out with our Chevy Traverse. I guess that's the way it's played ;-? The paperwork was pretty much painless: no pressure to buy things we didn't want, just a presentation and explanation. There are a few loose ends but we are totally confident they will be taken care of. A great experience, only reinforcing what we already felt. More
by JAMIEY99
February 03, 2021
Service was good for the most part, but I did have to wait for an hour and a half even though I had a 9:30 appt for an oil change. I never was told it would take that long. wait for an hour and a half even though I had a 9:30 appt for an oil change. I never was told it would take that long. More
by SCOTTFSCHR
Employees Worked With
Mercedes Whalen
February 01, 2021
Working with Eric was a pleasure. He offered extra warranty plans but didn't push it. Understood what I wanted to pay per month and made it happen. I would definitely deal with him again. warranty plans but didn't push it. Understood what I wanted to pay per month and made it happen. I would definitely deal with him again. More
by Billyo
Employees Worked With
Eric Ruscheinsky
January 31, 2021
David service was great. I called him and told him what I was looking for. The next day he had 3 great vehicles to showed me. I am very please with his professionalism and results. Thanks David was looking for. The next day he had 3 great vehicles to showed me. I am very please with his professionalism and results. Thanks David More
by ycaviles
Employees Worked With
January 30, 2021
Very helpful and accommodating. Tyler kept us updated on the problem and along the way with the repair. I know he stayed a little past his shift to help us one day the problem and along the way with the repair. I know he stayed a little past his shift to help us one day More
by TOP654
Employees Worked With
