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Boucher Chevrolet of Waukesha
Waukesha, WI
1,774 Reviews
If you're looking for a local dealership to take care of your vehicle service needs, come to Boucher Chevrolet in Waukesha, WI. We provide the best sales and repair to Brookfield and Milwaukee, WI auto shoppers. Our ASE certified technicians will change your oil, rotate your tires or replace that old cracked windshield you've been meaning to take care of for years. You can make an appointment, see our service specials and order parts online. Milwaukee, WI Chevrolet customers can visit us today for all your vehicle needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,774 reviews
February 10, 2021
Mercedes handled my visit very efficiently and went over the final invoice at the completion of the service. It was also very nice providing a car wash coupon to be used when the temperature permits and ex the final invoice at the completion of the service. It was also very nice providing a car wash coupon to be used when the temperature permits and explained how to redeem. More
by EGREIL
Verified CustomerEmployees Worked With
Mercedes Whalen
February 10, 2021
Friendly and transparent in all manners of selection, obtaining and financing my vehicle. I will recommend this Boucher to any of my friends whom are seeking a new or used vehicle. obtaining and financing my vehicle. I will recommend this Boucher to any of my friends whom are seeking a new or used vehicle. More
by CTALLAR
Employees Worked With
Eric Ruscheinsky
February 10, 2021
Got us in spur of the moment. And adjusted some time discrepancy for us so i didnt have to make multiple trips into the dealership discrepancy for us so i didnt have to make multiple trips into the dealership More
by TILLMANLS
February 09, 2021
So thankful for Amy Speed and Dave Allard. I appreciate their professionalism and hard work to get my deal done. I love my 2021 Equinox and am so happy! Eddie in finance made the process seamless and quick their professionalism and hard work to get my deal done. I love my 2021 Equinox and am so happy! Eddie in finance made the process seamless and quick. More
by achrome727
February 09, 2021
My experience at Boucher has always been positive. The service representatives are knowledgeable, professional, friendly and courteous. The customer waiting area is spacious, well lighted, and inviting. service representatives are knowledgeable, professional, friendly and courteous. The customer waiting area is spacious, well lighted, and inviting. More
by JKGIFFORD
Employees Worked With
Justin Ringersma
February 09, 2021
My vehicle was done on time and the person who waited on me was also very professional. I needed a battery and all my electronics were reset. me was also very professional. I needed a battery and all my electronics were reset. More
by JOHNC403
Employees Worked With
February 09, 2021
Pat is very helpful and friendly.I was treated like family.Pat made the whole process of buying a new used car a pleasure. Thank you very much. I am overjoyed with the car. I will highly recommend family.Pat made the whole process of buying a new used car a pleasure. Thank you very much. I am overjoyed with the car. I will highly recommend your dealership to anybody! More
by jfree8888@att.net
February 08, 2021
This response is from Ellen A. Hayward, NEW owner of a 2021 Chevy Equinox purchased in full, cash and trade, on Dec 31 2020...from Boucher Chevrolet in Waukesha, WI. I am the owner. My husband, Todd E 2021 Chevy Equinox purchased in full, cash and trade, on Dec 31 2020...from Boucher Chevrolet in Waukesha, WI. I am the owner. My husband, Todd E. Hayward, is second/or co owner. Your survey was sent to his address only because as a prior Chevy buyer (Heiser Chevy), his name popped up in your system and it wasn't worth the hassle to put my name first on documents. Todd forwarded the surveys to my email address. For whatever reason the surveys themselves did not forward. So here is my experience. The car was delivered without having met the stipulation that all Chevy logo/bow ties were to be black. Only front and back of vehicle had the correct logo. Steering wheel and tires had the gold logo. Steering wheel logo has since been painted by a Boucher artist. Neither the dealer (nor us-shame on us) caught this issue at delivery late Dec. 31. I noticed it when I got home and contacted the salesman immediately. The wheels have the gold/yellow logo and we have been asking for 3 weeks+ for this to be addressed. Numerous efforts...phone, email, text - with agreement from Boucher reps - to fix the problem. What we got were possible solutions, no completion and then excuses as to why the fix could not yet be made. "We have caps, we don't have caps. we have wheels, we have to order wheels, the wheels that came in are for Australia"(???), on and on. AS OF END OF DAY JANUARY 23 - NO SOLUTION - JUST EXCUSES. The deal is done, you got your money - so why bother...right? I don't know which is worse...dealing with rude dealership personnel who do nothing or dealing with "nice" people as were those at Boucher who can't/don't finish this as originally promised. We will not return to Boucher. Service work when needed will be done elsewhere. We will not refer anyone to Boucher. It took me a very long time to decide on a Chevy and I'm sorry I did. There's an old saying..."it isn't the mistakes made, it's how they are fixed that counts".... Boucher gets poor marks for dragging this out and making empty promises....failure to launch. Suffering from terminal follow-up...and giving up. Ellen A. Hayward More
by RELATIONSHIPBLDR
Employees Worked With
February 06, 2021
We had stayed well after closing time and everyone was still so nice and patient! I bought my first brand new car from Kim, she was amazing! They give you a free tank of gas and wash/clean your car befor still so nice and patient! I bought my first brand new car from Kim, she was amazing! They give you a free tank of gas and wash/clean your car before you take it home More
by Worldfamous
Employees Worked With
