Boucher Cadillac of Waukesha - Service Center

Quick and Professional I've never had a bad experience at this dealership. Great communication. The waiting area is stocked with drinks and snacks. Comfortable place to w I've never had a bad experience at this dealership. Great communication. The waiting area is stocked with drinks and snacks. Comfortable place to wait until my car is finished. More

Boucher sells product with long-term, excellent customer service that makes you want to be an active loyal customer. Their e-tools make it easy & convenient. 5-star all around! service that makes you want to be an active loyal customer. Their e-tools make it easy & convenient. 5-star all around! More

Great Service Timely response and great follow-up by Gary in Service - I just bought a used Chevy Equinox, had an issue, and they took care of it for me - THANKS Timely response and great follow-up by Gary in Service - I just bought a used Chevy Equinox, had an issue, and they took care of it for me - THANKS More

I came in for my regular maintenance oil change and tire rotation and was told that it would be free. Imagine my surprise when I was told (after the work was finished) that because of the mileage on my vehi rotation and was told that it would be free. Imagine my surprise when I was told (after the work was finished) that because of the mileage on my vehicle, I would in fact have to pay for my services. I was told that I was “getting a great deal”, and only having to pay about half... (not a deal when I was expecting “free”!). I have had my brand new Cadillac since May 2018. I am told I need new tires ON A VEHICLE THAT IS LESS THAN TWO YEARS OLD!!! Never had to put new tires on any of my previous Ford vehicles within the first two years...EVER! Cadillac is sure NOT the “brand” I expected when purchasing this vehicle. I’m sure this will be the last Cadillac I ever buy. Disappointed customer here. More

Excellent service . Best Lounge area for sitting and Excellent service . Best Lounge area for sitting and waiting for your car . Nice and clean Speedy service and accurate service Dan was ver Excellent service . Best Lounge area for sitting and waiting for your car . Nice and clean Speedy service and accurate service Dan was very sweet and sincere More

I am turning into a "frequent flyer"but I am always treated so kindly & also quickly. Once again Ryan Young is not only a great salesman, he is always there for me when my car gets serviced & follows u treated so kindly & also quickly. Once again Ryan Young is not only a great salesman, he is always there for me when my car gets serviced & follows up with me too, which I so appreciate. The service department, including the lovely & sweet receptionist, Sandy, are fantastic. A special shout out to Tim (service manager) and Dan Colla as well! More

Oil Change Fast , very friendly, great parts full synethic oil filter is a must with a full synethic oil yada daba do off to see the wizard gtg Fast , very friendly, great parts full synethic oil filter is a must with a full synethic oil yada daba do off to see the wizard gtg More

5k service oil change Was greeted my the young lady in the service entrance where she got the car into the computer before talking with Tim. Gary my service guy was at lunc Was greeted my the young lady in the service entrance where she got the car into the computer before talking with Tim. Gary my service guy was at lunch when done he came in the waiting room greet me and explained that the car needed wipers and tire are getting down there. Declined wipers but gave me sheet to compare 3 sets of tires.. car was washed and brought around and ready to go. More

Superior service!They were able to get all service Superior service! They were able to get all service completed in a time frame that fit my schedule. Gary goes out of his way to make things happen. Superior service! They were able to get all service completed in a time frame that fit my schedule. Gary goes out of his way to make things happen. More

Dan in the service dept. did a great job using my Cadillac reward points for some accessories that were ordered for me. It was fairly fast and did not have to wait very long. Thanks Cadillac reward points for some accessories that were ordered for me. It was fairly fast and did not have to wait very long. Thanks More