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Boucher Cadillac of Waukesha - Service Center

Waukesha, WI

4.7
450 Reviews
Call Service Center (262) 254-6987

450 Reviews of Boucher Cadillac of Waukesha - Service Center

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May 01, 2024

The service department completed the recall in the amount of time given. I would definitely go back. More

by nickmadson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Boucher Cadillac of Waukesha responded

Thank you, Nick! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you again for choosing Boucher Cadillac of Waukesha, we look forward to having you as one of our valued customers for many more years to come! John Kaiser Service Manager 262-754-9600

April 28, 2024

Convenient prompt service with a nice waiting area. Software problems with Lyriq need GM attention More

by mgrace1113
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Boucher Cadillac of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. John Kaiser Service Manager 262-754-9600

April 28, 2024

Justin was very helpful and responsive to our needs. He took the time to explain and answer my questions. More

by Danielle.flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Ringersma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Boucher Cadillac of Waukesha responded

Thank you, Danielle! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Cadillac of Waukesha. John Kaiser Service Manager 262-754-9600

April 22, 2024

Amazing service! I feel like I have a service department that I can work with and trust! More

by MARCUSRUSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Ringersma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Boucher Cadillac of Waukesha responded

Thank you for your very kind review, Marcus. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Cadillac of Waukesha. John Kaiser Service Manager 262-754-9600

April 22, 2024

I was able to obtain an appointment quickly after the garage door came down on my car and damaged my radio antenna. The service reception was prompt and courageous. I liked seeing the video of the inspec More

by kaconrad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Taylor
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Boucher Cadillac of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! John Kaiser Service Manager 262-754-9600

April 20, 2024

Very professional. Extremely knowledgeable and explained my situation very clearly. Will recommend to others for services More

by jim.nahin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Boucher Cadillac of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Jim, and don't hesitate to let us know if we can be of further assistance. John Kaiser Service Manager 262-754-9600

April 18, 2024

I like how I am welcomed and all is smooth from start to finish. I especially like the video walthru.. More

by Mramos3135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bogacki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Boucher Cadillac of Waukesha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Cadillac of Waukesha! John Kaiser Service Manager 262-754-9600

April 16, 2024

Justin was excellent! He kept me informed every step of the way. I highly recommend them for quick and prompt service! More

by njbenz79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Ringersma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Boucher Cadillac of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Justin met your expectations. Thank you for choosing Boucher Cadillac of Waukesha, we look forward to having you as a valued customer for many years to come! John Kaiser Service Manager 262-754-9600

April 16, 2024

Based on my experience in the customer service department and sales, I will no longer be going back to Boucher. This company does not represent the Cadillac experience. They are more focused on the bottom More

by POSEY.JOSHUA
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Hacker
1.0
This rating includes all reviews, with more weight given to recent reviews.
James Kemp
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Zylka
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Kaiser
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Jordan
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Apr 17, 2024 -

Boucher Cadillac of Waukesha responded

Hi Joshua, we regret to hear that you had this experience with us. We strive to make sure you have a 5-star experience. Please reach out to our service manager, John Kaiser, at 262-754-9600 so that we can make this right.

April 14, 2024

The service was helpful, friendly they even washed my car and told me was gonna rain, but they still did it anyway More

by VERONICA neff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Spheeris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2024 -

Boucher Cadillac of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Veronica, and we are thrilled that you found your experience with us here at Boucher Cadillac of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. John Kaiser Service Manager 262-754-9600

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