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Boucher Cadillac of Waukesha - Service Center

Waukesha, WI

4.7
464 Reviews

464 Reviews of Boucher Cadillac of Waukesha - Service Center

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September 11, 2020

This is a very nice dealer to get service from. We are always taken good care of. We will be going back for service when ever it’s needed. More

by plmadupont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Boucher Cadillac of Waukesha responded

Thank you!

September 09, 2020

I was pleased to find out that one of my tires didn't have the tread depth of the other three. Important information . Thank you. More

by VIALL.ROBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Spheeris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Boucher Cadillac of Waukesha responded

Thank you for sharing!

September 06, 2020

Very poor service over priced dealership.Tim Palmstein was particularly rude when I complained about how many problems I had encountered with my Escalade.Gary Hug told me he had no loner to offer me, of c More

by ANESTISEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary Hug , Tim Palmstein
Sep 08, 2020 -

Boucher Cadillac of Waukesha responded

Thank you for giving us an opportunity to discuss this situation further. We're sorry we were unable to come to a mutually beneficial agreement regarding your concerns. Please don't hesitate to contact us if there is anything else we can help you with moving forward.

September 03, 2020

It was a good experience. I loved the rental car and every one was nice and polite. Over all it was a good experience. However, I am not really happy with the XT4. More

by MS.DELLABOND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Spheeris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Hug
Sep 08, 2020 -

Boucher Cadillac of Waukesha responded

Ms. Dellabond, thanks for sharing!

September 01, 2020

I have nothing to add in my review. In order to ensure that the team has the highest level to not impact their performance I am choosing not to add comments. Reviews should not be tied to a persons feedb More

by CONSUMER_46816
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Hug
Sep 08, 2020 -

Boucher Cadillac of Waukesha responded

Thank you for the 5-star review!

August 28, 2020

A seventy dollar charge for programming a key fob is too expensive in my opinion. I ended up having to wait longer than the 30 minutes to get the key fob programmed. I never asked for a point inspection to More

by Lizkesich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Hug
Sep 08, 2020 -

Boucher Cadillac of Waukesha responded

Liz - we are disappointed to hear you were not completely satisfied with your service here at Boucher. When you have the opportunity, please reach out to our Service Manager, Tim Palmstein, at 262-754-9600 so we can discuss this situation further.

August 28, 2020

Was getting the odor of antifreeze when the engine was warm. The service tech found the problem to be a hairline split on the seam of the radiator. They had one in stock, and replaced it rite away.Since i More

by nightmoves318
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Hug
Sep 08, 2020 -

Boucher Cadillac of Waukesha responded

Thank you for sharing!

August 26, 2020

Have always used Bouche Cadillac for Car service! Always use Gary Hug, who is one of the Best! Keep up the good work as always! More

by SFISCHER4823
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Hug
Sep 08, 2020 -

Boucher Cadillac of Waukesha responded

Thank you for the kind review!

August 26, 2020

this was quite possibly the worst experience I have ever had at a car dealership in my entire life. Not only did they crash my brand new car, they did not even have the guts to communicate with me about it More

by MSCHNEBLE57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Hacker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2020 -

Boucher Cadillac of Waukesha responded

We are sorry for any frustration we may have caused you. Thank you for giving us the opportunity to speak with you further about the situation you are describing. Please feel free to contact our Service Manager, Tim Palmstein, at 262-754-9600 if there is anything else we can do for you.

August 25, 2020

Another outstanding experience at Boucher Cadillac of Waukesha. I am please they informed me of the tire issue Michelin was having. The new Goodyear tire tire should ensure a safe driving experience f More

by danjasicki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Hug
Aug 25, 2020 -

Boucher Cadillac of Waukesha responded

Thanks for sharing your positive service experience with us, Dan!

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