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Boucher Cadillac of Waukesha - Service Center

Waukesha, WI

4.8
448 Reviews
Call Service Center (262) 254-6987

448 Reviews of Boucher Cadillac of Waukesha - Service Center

Sort by
August 01, 2024

Always the best customer service, very prompt with service and very knowledgable staff. Vehicle is always washed and ready to go after service. More

by CMURRAY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bogacki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2024 -

Boucher Cadillac of Waukesha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Boucher Cadillac of Waukesha. We look forward to having you as one of our valued customers for many more years to come! John Kaiser Service Manager 262-754-9600

June 19, 2024

The staff were very polite along with well informed. The waiting room was cleaned and well stocked. More

by Djb25444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Spheeris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2024 -

Boucher Cadillac of Waukesha responded

Thank you for choosing Boucher Cadillac of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! John Kaiser Service Manager 262-754-9600

June 07, 2024

Good service, clean, easy scheduling, appreciate care wash, thorough check over of car at reasonable price. More

by Bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2024 -

Boucher Cadillac of Waukesha responded

Bonnie, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Kaiser Service Manager 262-754-9600

May 25, 2024

Thanks for the speedy turn around and quick communication. We appreciate the call back and text service as well. More

by Mueljer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Boucher Cadillac of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. John Kaiser Service Manager 262-754-9600

May 16, 2024

This is my third Cadillac I’ve purchased at Boucher Cadillac and as always was another good experience . I ordered my 2024 in January and I am pleased with the new vehicle and the selling process. My More

by DENNISHANDROW
Recommend Dealer
Yes
Employees Worked With
Ryan Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samy Khaled
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2024 -

Boucher Cadillac of Waukesha responded

Thank you so much for your excellent review! We are glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Ryan here at Boucher Cadillac of Waukesha a positive one. Please don't hesitate to reach out if you need anything else. Congratulations on the purchase of your new Cadillac, Dennis! John Kaiser Service Manager 262-754-9600

May 10, 2024

Great service. Effective and efficient. Friendly staff. They kept me informed about the status of the vehicles. More

by LSCHWE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2024 -

Boucher Cadillac of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. John Kaiser Service Manager 262-754-9600

May 10, 2024

Very good overall experience with your service department and dealership in general. Car was finished promptly and even washed before being returned. The wait was pleasant and the people were all very friend More

by AMAERIALS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bogacki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Boucher Cadillac of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. John Kaiser Service Manager 262-754-9600

May 01, 2024

Always willing to assist their clients with any issues and taking care of them at the same time More

by claire.borck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Boucher Cadillac of Waukesha responded

It's great to hear that Dan was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Cadillac of Waukesha! John Kaiser Service Manager 262-754-9600

May 01, 2024

The service department completed the recall in the amount of time given. I would definitely go back. More

by nickmadson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Boucher Cadillac of Waukesha responded

Thank you, Nick! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you again for choosing Boucher Cadillac of Waukesha, we look forward to having you as one of our valued customers for many more years to come! John Kaiser Service Manager 262-754-9600

April 28, 2024

Convenient prompt service with a nice waiting area. Software problems with Lyriq need GM attention More

by mgrace1113
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Boucher Cadillac of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. John Kaiser Service Manager 262-754-9600

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