Boucher Cadillac of Waukesha - Service Center

I really like coming to Bouchard's Cadillac but I had my Cadillac key fob done and I think they could have been more clear on the insert part so I was displeased with my key fob when I got a new one because Cadillac key fob done and I think they could have been more clear on the insert part so I was displeased with my key fob when I got a new one because it doesn't have the insert and I felt that it could have been explained for me to understand a little better I'm not pleased with new fob. More

Very clean. Love the videos when working on your vehicle so we can see what is happening. Love the videos when working on your vehicle so we can see what is happening. More

I thought I had a good experience when I originally visited this dealerships service department on 9/3. Only two of the five items we were having looked at were on the work order, so we did not have visited this dealerships service department on 9/3. Only two of the five items we were having looked at were on the work order, so we did not have enough time to complete the service that day. I was told that we could schedule another appointment which would allow for them to order parts without waiting. I was told that, in order to schedule another appointment, I would need to prepay for the parts which would be non refundable if I cancelled the service. This seemed odd, but I agreed. The quote for the repairs was $500+ for an O2 sensor damaged by a chipmunk/squirrel and $500+ for rear brakes. The total service was to be about $1,100. Before scheduling the appointment I called a local mechanic I had worked with in the past and left a voicemail asking that he return my call. He called after I left the dealership and quoted the cost of the repairs for significantly less. I went back to the dealership the following week to cancel the follow up appointment and was told that the parts had not been ordered and the service could be cancelled with a full refund on the O2 sensor of $71.10. When I returned to the dealership for the warrantied service on other issues with the vehicle, I was told that the O2 sensor had been ordered but never shipped. As it was ordered, I would need to pay a restocking fee for the part of $14.22 ( approximately 20%). The repairs that were being done took longer than expected and the mechanic I was using for the brakes and O2 sensor asked if I could provide him with the part number for the O2 sensor so he could have it ready for him to install when I arrived. I spoke with the service rep and he told me that the O2 sensor was OK, it was the pig tail wire clip that was bad. He gave me the location of the sensor so the pig tail could be identified. I was going to be charged over $500 for splicing wires on a pig tail which included $71.10 for an O2 sensor that wasn't needed and I was charged $14.22 for a restocking fee for a part that they knew wasn't needed and never shipped. I called another Boucher service department asked about prepayment for an O2 sensor and if there would be a restocking fee if something happened that prevented the service from being completed. I was told that they do not make customer's prepay for common parts and would not have a restocking fee. The service representative was very friendly and presented himself as knowledgeable and trustworthy. I'm not sure if this is a service department or a dealership issue. I thought this type of business practice was no longer being practiced. I thought that the Boucher family of dealerships was above board. I thought that the Cadillac brand would be above this type of fleecing. I feel that they tried to take advantage of me and I no longer trust this dealership to work on any of my vehicles. I will never purchase a vehicle or have service performed at this location. I will continue to use other Boucher locations but not Cadillac of Waukesha. More

Friendly staff, clean and well put together facilities, responsive, careful with my car, communicative, timely responsive, careful with my car, communicative, timely More

It was a good experience thanks. I will come back, if I need to again. I will come back, if I need to again. More

Everyone is very competent at their job and pleasant to work with. Happy with the service I received. work with. Happy with the service I received. More

Always the best customer service, very prompt with service and very knowledgable staff. Vehicle is always washed and ready to go after service. service and very knowledgable staff. Vehicle is always washed and ready to go after service. More

The staff were very polite along with well informed. The waiting room was cleaned and well stocked. The waiting room was cleaned and well stocked. More

Good service, clean, easy scheduling, appreciate care wash, thorough check over of car at reasonable price. wash, thorough check over of car at reasonable price. More

Thanks for the speedy turn around and quick communication. We appreciate the call back and text service as well. communication. We appreciate the call back and text service as well. More