Back

Boucher Cadillac of Waukesha - Service Center

Waukesha, WI

4.8
445 Reviews

445 Reviews of Boucher Cadillac of Waukesha - Service Center

Sort by
October 20, 2023

It,s neat,clean and very friendly. When l call for an appointment,they make time. They look at other think and inform me of other things in the future.and the cost. Thanks for the cooki More

by Theodora(Teddy) Balke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Spheeris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Boucher Cadillac of Waukesha responded

Hi Theodora, thank you for your kind review; we are happy to pass along your comments to the team! If you're ever in need of more help, please let us know!

October 17, 2023

I was not greeted with a hello my name is. ..by the service rep. I still do not know his name. More

by ITALIANO_VICTORIA
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
I was not greeted so I don't know his name
Oct 20, 2023 -

Boucher Cadillac of Waukesha responded

Victoria, thank you for brining this to our attention. If you would like to discuss this situation further with us, please reach out to our Service Manager, John Kaiser, at 262-754-9600.

October 13, 2023

Joe Hacker continues to render exceptional service. He goes about matters with great interest and enthusiasm and is a pleasure to work with. The service was performed by an outside vendor who did a gre More

by MBERZOWSKI
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Boucher Cadillac of Waukesha responded

Thanks for highlighting some of our staff who helped make this such a great experience! We can't wait to see you again, have a great day.

October 13, 2023

🚗🔧 Shoutout to the Cadillac maintenance shop! 🙌 I just have to take a moment to appreciate the incredible service I always receive at the Cadillac maintenance shop. 🎉 Every time I bring my c More

by MARIA.DELGADO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Spheeris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Boucher Cadillac of Waukesha responded

Hi Maria, your wonderful feedback and rating mean a lot to us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 06, 2023

Great service department always answers all our questions and get service work done in a timely manner More

by Tlmabeus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Boucher Cadillac of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Cadillac of Waukesha.

October 01, 2023

Dan in the service department is outstanding. Prepaying for a part that I may not get due to the auto industry strike is really ridiculous and unprofessional. Very disappointed in that process More

by NIC24GREGORY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Boucher Cadillac of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 26, 2023

Quick and efficient! Staff was great to work with and made sure everything met my expectations. More

by Blake Myers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Spheeris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Boucher Cadillac of Waukesha responded

Thank you so much for your kind words, Blake, and for taking the time to leave us this wonderful feedback!

September 21, 2023

Very friendly and knowledgeable team. Worked with the dollar amount we wanted to spend. Thoroughly went over all of the car details and financial paperwork. I would recommend this deal More

by JDCAREY1111
Recommend Dealer
Yes
Employees Worked With
Joe Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Zylka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kraig Edwards
Sep 24, 2023 -

Boucher Cadillac of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 17, 2023

discussed with wanting to changing $165 for a repair estimate I bought my car to you. Business charge if they have to come to customers. I will not use your facility to charge me just for an estimate Yo More

by DHOLAT
Recommend Dealer
No
Employees Worked With
no
Sep 18, 2023 -

Boucher Cadillac of Waukesha responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Please reach out directly to John Kaiser, Service Manager, at 262-754-9600 Thank you for your time, and hopefully, we can get to the bottom of this.

September 11, 2023

On time friendly and everything else went perfectly and thanks for the cookies nice job More

by BBEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Spheeris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Boucher Cadillac of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

...
12
...