Boucher Cadillac of Waukesha - Service Center

Great service and hospitality is always put on display at this cadillac dealership right next to my home..!!! this cadillac dealership right next to my home..!!! More

Effective and efficient. Very thorough screening. The staff kept me completely informed about the service of all of the issues that were detected. I feel completely safe h Very thorough screening. The staff kept me completely informed about the service of all of the issues that were detected. I feel completely safe having my vehicle serviced here. More

Fast check in for service. They get the repairs done right the first time, and keep you updated on progress They get the repairs done right the first time, and keep you updated on progress More

They’ are very good at getting people in for service appointments in a timely fashion . appointments in a timely fashion . More

They took 4 times to fix our car but there ,it was a little annoying bringing the car back and forth but they made up for it in the way they treated us,very polite everyone we delt with,including my sal little annoying bringing the car back and forth but they made up for it in the way they treated us,very polite everyone we delt with,including my salesman Dylan,they kept getting the wrong part so it wasn’t there fault,just don’t know how GM can send the wrong part that many times. More

Thank you Boucher Cadillac! While you were not able to find my problem (which I completely understood since it was working fine when I brought it in), you provided an over-the- While you were not able to find my problem (which I completely understood since it was working fine when I brought it in), you provided an over-the-top experience for me. I knew when I brought my car in that you may not be able to determine the problem. (The problem existed several days earlier but was not presenting the problem on the day I brought it in.) You did an excellent job managing my expectations. However, when I picked up my car, you did an amazing job! Thank you! First, the lovely lady that greeted me told me where to go to “settle up” my bill. Second, I was not charged even though your tech team took the time to try to diagnose the issue. Third, while I was waiting for my car to be brought up (which probably took all of two minutes), the lovely lady in Service offered a complimentary soda or coffee. And finally, when I got to my destination, I found the nice note from John Kaiser, Service Director, on the front passenger seat along with a package of Famous Amos cookies. What an nice touch! I’ve been to other Cadi service centers and I’ve never gotten this level of service. Thank you Boucher Cadillac! I really appreciate your team and appreciate being treated so nice! More

Always helpful and pleasant to deal with. If a ride is needed because work is more involved, they make that available also If a ride is needed because work is more involved, they make that available also More

Service/parts does a great job either solving and or attempting to solve our concern attempting to solve our concern More

They were very courteous, kind, they took care of me very quickly, and we when my vehicle was done. They responded to me right away. quickly, and we when my vehicle was done. They responded to me right away. More

This will be my last time going to Boucher Cadillac. Over time, I kept having the sneaking suspicion that I was being oversold and overcharged for services. This was confirmed on my last encounter last Over time, I kept having the sneaking suspicion that I was being oversold and overcharged for services. This was confirmed on my last encounter last week. I went in for some unplanned work, my 2018 SRX needed a new thermostat. Sandy, the receptionist, was exceptionally helpful and took my car in as they were closing and set the expectation that it may be two days before they could work on my car. Two days later, Justin calls me and breaks down the quote. Explains that the thermostat would need to be replaced, alongside of coolant flush and gave the pricing for each service. I asked him to explain if the coolant, flushes necessary, which he did. I confirmed that some total of charges (“just under $900” - it added up to $890) And he confirmed it back to me. I then approved them working on the car. When I picked up the car, the cashier told me the amount was $1067. I asked her to explain why it increased so much, and she said “this isn’t usually where I work and I have no idea.” I then asked her if she could bring somebody over to explain it, and she called over Justin. When Justin came over and I asked him to explain, he explained that it was “taxes.” He proceeded to scan the invoice and chalked it up to taxes once again. My husband later called to challenge because $160 in taxes does not make sense. My husband said Justin sounded annoyed, and told him that he told me the estimate was $1,000. My invoice showed an estimate of $926…more than what was verbally discussed, and significantly lower than what Justin told my husband. My husband was then directed to speak with the shop manager, although he was out for the rest of the weekend and he would be back on Monday, though his hours end at two. My husband, being a teacher, had students until 2 PM and he asked if the manager could come at the end of his shift. When it came to Monday, nobody called my husband, he had to call the shop and leave a voicemail. He called again and was transferred to the shop manager who confirmed that the estimate included no parts, which was their mistake. I am told there is a check in the mail for the difference between the estimate versus the charge, but I have not yet received it (it is three days after my husbands conversation with the manager.) It is also worth noting that the shop manager said that Justin should have called my husband… he called later at 3:30 I am so disappointed and underwhelmed in my experiences at Cadillac Boucher. Aside from this engagement, I have also been pressured to buy new tires, even though when I saw a second opinion, I have been told I have plenty of time. I have the feeling that I am only looked at for the way that I can be up charged and upsold, and when I ask for additional details, I am met with a dismissive attitude. I have already spent significant money at Cadillac Boucher, including a radiator replacement earlier this year, which I already felt uncertain about based on past experiences with the dealership. I am grateful they are trying to remedy this most recent situation, I feel I cannot trust future work will be handled with transparency and respect. More