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Boucher Cadillac of Waukesha - Service Center

Waukesha, WI

4.7
454 Reviews

454 Reviews of Boucher Cadillac of Waukesha - Service Center

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January 21, 2025

Professional and courteous. Work was done in a timely fashion. I liked the short video that was taken of my car while it was being checked. More

by Sherry
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Ringersma
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2025

Got charged two different prices for the same service on two different cars. Don’t like it at all More

by Z004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Bogacki
2.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

It was a pleasure to work with Dylan in purchasing my new car. He was just as excited as me and did a wonderful job explaining and walking me through the process. More

by WEZEAS
Recommend Dealer
Yes
Employees Worked With
James Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samy Khaled
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Engaldo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

Boucher Cadillac of Waukesha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dylan met your expectations. Thank you again for choosing Boucher Cadillac of Waukesha. We look forward to having you as one of our valued customers for many more years to come! John Kaiser Service Manager 262-754-9600

January 10, 2025

pleased I feel I can trust the service department. They tried not to spend my money and took great care in being satisfied with the repair. I found my new service department. I will return. More

by luv2huntbm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

Boucher Cadillac of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. John Kaiser Service Manager 262-754-9600

December 27, 2024

Justin is dismissive and lacks customer service. I have also encountered this with others there. Not very friendly there. This is the most I have ever spent on a car and it is the worst service. The More

by Awful
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Ringersma
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Boucher Cadillac of Waukesha responded

Hello, thank you for your feedback. Unfortunately, we are unable to find your name in our system. When you have the opportunity, please reach out to our Service Manager, John Kaiser, at 262-754-9600 so we can discuss this situation further with you.

December 25, 2024

Always a great experience, great customer service, overall great service, I have not one complaint. More

by DETRACALLAHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Bogacki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Boucher Cadillac of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. John Kaiser Service Manager 262-754-9600

December 19, 2024

Great service and hospitality is always put on display at this cadillac dealership right next to my home..!!! More

by jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bogacki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Boucher Cadillac of Waukesha responded

Thank you for choosing Boucher Cadillac of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! John Kaiser Service Manager 262-754-9600

December 14, 2024

Effective and efficient. Very thorough screening. The staff kept me completely informed about the service of all of the issues that were detected. I feel completely safe h More

by LSCHWEFEL94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Boucher Cadillac of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Cadillac of Waukesha. John Kaiser Service Manager 262-754-9600

December 04, 2024

Fast check in for service. They get the repairs done right the first time, and keep you updated on progress More

by Jakuroj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Ringersma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Boucher Cadillac of Waukesha responded

Jakuroj, Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. John Kaiser Service Manager 262-754-9600

November 25, 2024

They’ are very good at getting people in for service appointments in a timely fashion . More

by Dougpage71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Boucher Cadillac of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Boucher Cadillac of Waukesha, we look forward to having you as a valued customer for many years to come! John Kaiser Service Manager 262-754-9600

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