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Boucher Cadillac of Waukesha
Waukesha, WI
860 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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860 Reviews of Boucher Cadillac of Waukesha
December 02, 2019
service appointment very good experience -- very timely with service. communication was good. Service advisor and other people was friendly and available to help as neede very good experience -- very timely with service. communication was good. Service advisor and other people was friendly and available to help as needed and timely. More
by JERRYS1
Verified CustomerEmployees Worked With
service advisor
November 27, 2019
Oil change I was very pleased with the service and the timing. I was in and out and made it to work on time/ahead of time. I was very pleased with the service and the timing. I was in and out and made it to work on time/ahead of time. More
by MICHELLEELLIS208
Employees Worked With
Joe Hacker
November 27, 2019
New car purchase Your sales staff went all out to make us comfortable and happy to be at your dealership. Amanda called me within a half hr of my initial contact joe h Your sales staff went all out to make us comfortable and happy to be at your dealership. Amanda called me within a half hr of my initial contact joe hacker spent half the morning show casing what turned out to be the perfect vehical he worked out the best purchase option got the deal I was looking for. He gave me what your competitor couldn’t match. I am now a former crest customer an A+ experience thanks More
by DEANCROWDDS
Employees Worked With
Amanda At Racine dealership , Joe Hacker
November 27, 2019
Low pressure, helpful, informative. Ryan was great - so different from the car buying experience we had in May at a different dealer when we bought my wife's car. Please see comments ab Ryan was great - so different from the car buying experience we had in May at a different dealer when we bought my wife's car. Please see comments above. More
by VIKING73730
Employees Worked With
Not sure who else we met with, but all were great., Ryan Young
November 27, 2019
Excellent service Everyone I encountered was friendly, helpful and courteous. I am treated like family. I have always been impressed by the service I received excellent Everyone I encountered was friendly, helpful and courteous. I am treated like family. I have always been impressed by the service I received excellent service. More
by KKRAJEWSKI5MUK
Employees Worked With
Timothy Palmstein
November 27, 2019
Purchased 2010 DTS with seat damage. Status unresolved Purchased 2010 Cadillac DTS in October 2019. Front seat had damage to drivers seat leather, drivers side molding, and passenger seat molding. Promised Purchased 2010 Cadillac DTS in October 2019. Front seat had damage to drivers seat leather, drivers side molding, and passenger seat molding. Promised in writing that all issues with front seat will be addressed. My mistake was to take them at their word. Original Sales guy quit shortly after my purchase so he was of no help. I'm sure the only reason he worked there was to get his employee discount on his new jeep and according to him no one wants to purchase a Cadillac you only want to lease one because of how quickly they loose their value. I contacted Dan from the Service Department to see what the status was to the replacement of passenger side seat molding. According to Dan he was told by Keith the Used Car Manager that the seat molding replacement was not in my Sales agreement when in fact it was. He offered to glue the broken piece to remedy my situation. I'm sure his tool box consists of duct tape, glue, child proof scissors, and gloves to keep his hands clean. Seriously you are in charge of the Service Department and that is how you want to fix a Cadillac. You should be ashamed of yourself to discredit your profession with such an answer. When I originally called to inquire about this car I had several calls and text messages from the Sales guy. They are always your best friend at this point. Well anyways I went ahead and did the paperwork to purchase the car. That's where my mistake was. Never take pocession of a car or complete the paperwork unless you visually see everything has been resolved. I have made several inquiries about this and am ignored. There is no phone calls, no text messages, no email's no one there seems to care because my money is in their bank. My only recommendation is not to go to any Boucher dealership. Clearly there is no way to directly contact any Boucher owner so if you have any problems you have to voice your issues on public forum. Hope this is of help. More
by ILRICHARDG
Employees Worked With
Dan (Service Department) and Keith (Used Car Sales Manager)
November 27, 2019
Car Purchase Ryan and Jim worked effortlessly to not only get me out of my former lease, but to equip me with a new Cadillac. Very professional and easy to work wi Ryan and Jim worked effortlessly to not only get me out of my former lease, but to equip me with a new Cadillac. Very professional and easy to work with. Thank you! More
by Michael B
Employees Worked With
Jim Kemp, Ryan Young
November 27, 2019
Professional Service The Service folks are as professional as a Team can get. Easy to get an appointment when I needed it. The service was prompt and they completed the se The Service folks are as professional as a Team can get. Easy to get an appointment when I needed it. The service was prompt and they completed the service as they said they would. More
by JAMES.PAVLIK.52
Employees Worked With
Cannot recall
November 26, 2019
Great Service Easy to get the appointments when I need them and then they take care of me and my automobile. They answer my questions promptly and fully. Easy to get the appointments when I need them and then they take care of me and my automobile. They answer my questions promptly and fully. More
by MURRAYPACESETTER
Employees Worked With
Service Department
November 26, 2019
Very patient I felt that they were all patient with their knowledge of the car and how to set up on-star, phone, and to be sure I had the right info before I left I felt that they were all patient with their knowledge of the car and how to set up on-star, phone, and to be sure I had the right info before I left the showroom. More
by CARROLSCHMIDT
Employees Worked With
Joe Hacker, Bob Viall
