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Boucher Cadillac of Waukesha

Waukesha, WI

4.8
736 Reviews
Our Mission Statement: We ride with you every mile, before, during and after the sale. It is more than our motto at Boucher, it’s our mission. Our professional Sales Consultants, Sales Managers, and Business Managers have three primary responsibilities to you, our guest: To listen and find the best vehicle for you, ensure that it fits your budget, and do it in a timely and professional manner. Our ultra-competitive, market-based pricing philosophy and 25 strong lending institutions help get you the best terms. After the sale, we are there to assist you with any vehicle feature or functionality questions. Our award-winning factory certified technicians, knowledgeable service advisors, and efficient collision repair teams are trained to protect your investment every mile, for the life of your vehicle. It’s been the Boucher Way for over 39 years!
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2145 E Moreland Blvd

Waukesha, WI

53186

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Showing 736 reviews

March 20, 2024

They kept my car longer than they needed to. I was not happy with the service, and now I need service again. More

by CLARKIE0
Recommend Dealer
No
Employees Worked With
Dan Colla
Mar 20, 2024 -

Boucher Cadillac of Waukesha responded

Hi Clark, we regret to hear that you had this experience with us. We strive to make sure you have a 5-star experience. Please reach out to our service manager, John Kaiser, at 262-754-9600 so that we can make this right.

March 20, 2024

Great fantastic! The team was extremely helpful. It was my first time there and I will be back. More

by Anthony.moultrie
Recommend Dealer
Yes
Employees Worked With
Justin Ringersma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Ringersma
Jul 05, 2024 -

Boucher Cadillac of Waukesha responded

We are very happy to have provided you with such a positive experience, Anthony! We sincerely value your business and look forward to your next visit. John Kaiser Service Manager 262-754-9600

March 20, 2024

Staff is always kind and proficient Staff is always kind and proficient. They will always add cost savings if available More

by Denise.kelly87
Recommend Dealer
Yes
Employees Worked With
Justin Ringersma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Ringersma
Mar 21, 2024 -

Boucher Cadillac of Waukesha responded

Hi Denise, we're happy to hear you had such a positive experience with our team! We're looking forward to your next visit with us!

March 19, 2024

Great service ? ? I did wait long in the lobby for my vehicle. Love the video of my vehicle being serviced. More

by PAMELA.PATTERSO
Recommend Dealer
Yes
Employees Worked With
Dan
Jul 05, 2024 -

Boucher Cadillac of Waukesha responded

Thank you for choosing Boucher Cadillac of Waukesha, Pamela. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! John Kaiser Service Manager 262-754-9600

March 16, 2024

The concern was with scheduling the service. I called to make a service appointment. No one was available to schedule the appointment. I did not receive a call back. It took a few calls over a f More

by MELODIANDERSEN
Recommend Dealer
Yes
Mar 18, 2024 -

Boucher Cadillac of Waukesha responded

Hi there, we appreciate you taking the time to leave us this feedback. We will use your comments to refine our efforts to ensure this issue does not happen again.

March 08, 2024

Great service. Efficient and effective. Very up front about costs. Ease of scheduling. Cognizant of customer needs, expectations and time. More

by LSCHWE
Recommend Dealer
Yes
Employees Worked With
Dan
Mar 11, 2024 -

Boucher Cadillac of Waukesha responded

Hi there, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

March 08, 2024

Joe Hacker at Boucher was great to work with in the purchase of our Cadillac! Fast and thorough service/communication and a great experience all around. We couldn't be happier with Boucher and our new More

by sjanczak
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Boucher Cadillac of Waukesha responded

Hi there, we're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future.

March 07, 2024

Rectified the car problem in a timely matter, and willingly paid for your rental vehicle More

by RJOHNSON186
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justin Ringersma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Ringersma
Jul 05, 2024 -

Boucher Cadillac of Waukesha responded

Thanks for sharing your thoughts about your experience with Boucher Cadillac of Waukesha. We appreciate your business and hope to see you again soon! John Kaiser Service Manager 262-754-9600

March 07, 2024

Excellent No issues Great service and great communication 1st choice for service Excellent service and great customer service More

by cstaley09
Recommend Dealer
Yes
Employees Worked With
Dan
Mar 07, 2024 -

Boucher Cadillac of Waukesha responded

Hi there, it is our goal for all our staff to provide a positive customer experience and we’re glad you are satisfied. Please let us know if we can ever help you in the future.

March 07, 2024

Excellent Always great work done in Service Dept Always clean the car up after work is done. More

by Mapremetz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt
Mar 07, 2024 -

Boucher Cadillac of Waukesha responded

Hi there, we appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care!

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