Boucher Cadillac of Waukesha

2017 Cadi CTS - great deal Hello my name is Carlos and I was the owner of a 2012CTS Coupe AWD. I knew I liked n wanted the new 2017 CTS - Joe Hacker (best Salesperson) I have p Hello my name is Carlos and I was the owner of a 2012CTS Coupe AWD. I knew I liked n wanted the new 2017 CTS - Joe Hacker (best Salesperson) I have purchased a vehicle from by far...was able to find the perfect 2017 CTS (Black on Black) that best met my requirements - although I was knowledgeable on the new model features, Joe went over the entire vehicle making sure I could maximize the vehicle's potential. Furthermore, Mr. Joe Hacker was able to speak with the management group and not only was he able to get the highest top trade allowance limit for my 2012 CTS Coupe (which btw I also purchased) at Boucher Cadillac and Joe Hacker but he worked a very nice deal for me. I would recommend Joe Hacker and Boucher Cadillac to anyone in the market for a Cadillac or any vehicle in their inventory - Joe and Boucher Cadillac make it a satisfactorily experience. More

Customer Service Being new to the area I relied on google to help me find a dealership to help with a small repair. I had lost my FOB for my SRX and needed to get the Being new to the area I relied on google to help me find a dealership to help with a small repair. I had lost my FOB for my SRX and needed to get the new one re-programmed. We had the car towed to the dealership and an apt in place, 2 hours after I had received a phone call letting me know that the FOB I had provided wasn't working. This was unfortunate but the lady had a assured me they had a FOB on hand which was roughly over $200, I'm not a service tech nor would I assume a FOB is anything less then the entire FOB I had brought in ( only in working condition). She also informed about being charged to install and service all of which is fine. I went into this thinking I only need it programmed which ( from what I was quoted $100+) changed when the FOB didn't work. It ended up being just under $400 so a bit more but I knew I was getting or thought I was getting was "cadallic care"! When I picked up my SUV that night the new FOB as well as the one I provided was in my car, the only thing was the key that slides in the bottom of the FOB that I provided was missing. The dealership is closed on sundays so I waited to call Monday and talk to someone. The service manager I was connected with Matt said he would find out what had happened and get back to me, I heard from him promptly and he informed me my key was in the $200+ FOB I had purchased from them. Confused he explained to me that the one I puchased from them does not come with the key?? Um ok, so no one tells you this or even offers the key option to you?! You would think if your only receiving half of something back they would inform you, the FOB looks ridiculous and broken without the key. I figured my fault and explained my frustration with NO communication of this. I asked about how much the key runs and he said roughly $80 which would make this w/ service close to a $475 repair give or take. I said ok and ended the call upset knowing I was given half the information. I decided to give the dealership where they installed the FOB and I purchased the FOB from a call back to speak with someone in parts, I asked them if they could quote me on a FOB which he had comeback with at $175 after I given him all the info needed to look the correct part. I paid $239 for mine, so a $64 dollar difference, I then asked how much a key would be and he priced that out and came back with $57 so a total of $232, which is only $7 difference from what I paid but it is the entire FOB!!! I called Matt back to ask why today I would pay less then what I paid last week for something (even at $7 total) but recieve the entire product?!? He did some calculations and we discussed back and forth about how it was only $7 dollars, it's not the $7 but the fact I have half a FOB and today could get the whole FOB for less!!! His response back was, do you want me to help you or not?! Excuse me? I was astonished by his response and tone, if it is indeed on $7 why not just offer the key. I decided leaving unsatisfied and at a loss, with my half FOB to take my business else where because Boucher in Waukesha doesn't provide customer service! More

Two new Cadillac's in our driveway. Our lease on a 2014 XTS was coming to an end, as well as a 2014 Jetts TDI. During our 3 year lease of the XTS we had been given the "white glove" s Our lease on a 2014 XTS was coming to an end, as well as a 2014 Jetts TDI. During our 3 year lease of the XTS we had been given the "white glove" service treatment each and every time the car was brought in. All the service techs were amazing and if we waited for the repair our salesperson, Joe was right there to give any help. No pressure to buy another car only to answer questions if we had any. After shopping around for 2 months at different brands and dealers we decided to stay with Cadillac and Boucher of Waukesha. We just took delivery of a 2017 XT5 crossover and a 2016 CTS Car of the Year that replaced the VW Jetta. We were treated with respect, the salesperson was very helpful in finding what we wanted and the management team worked very hard to make us the best deal. I would strongly recommend to GMC to make Boucher Cadillac, GMC's Dealer of the Year. For anyone looking for another car take a really hard look at the new Cadillac's...there not like your fathers or grandfathers Cadillac. Looks, ride, comfort, safety and the latest in technology have made it to Cadillac. More

Easy Purchase Devon was professional, knowledgeable and worked with our schedule. She made this purchase easy. She found us a car that would suit our needs. The dea Devon was professional, knowledgeable and worked with our schedule. She made this purchase easy. She found us a car that would suit our needs. The dealership is welcoming and I would be happy to work with Devon again. Chris is finance was patient as we found the best option for financing. More

Great!! Service top notch love it. The people are great from front to back you got to love it i"m please! Went it's time for next car i'll be back. The people are great from front to back you got to love it i"m please! Went it's time for next car i'll be back. More

Sales experience I have purchased many vehicles from many dealers over the years. This was one of my better experiences. I did my homework up front and knew what I wa I have purchased many vehicles from many dealers over the years. This was one of my better experiences. I did my homework up front and knew what I wanted to pay for the vehicle. After some negotiating with Joe Hacker we arrived at the price that I originally wanted to pay. It was well below market value. I believe I got a fair deal. This was my first experience with Boucher Cadillac sales department. I have used their service department for many years and have been treated very fairly by Gary Hug. More

Terrible I spoke with Patrick Wickert many times over the phone about a late 1990s model Cadillac Deville and he constantly told me it was in great shape. I w I spoke with Patrick Wickert many times over the phone about a late 1990s model Cadillac Deville and he constantly told me it was in great shape. I was over 3 hours from their dealership and decided to go up there and called him and on the day I rented a car one way to drop off as he knew I was doing this and said he'd come pick me up, he called me AFTER I had rented the car and was on my way up and said "Mark don't come today! I will not be here!" So I turned the car around and went back to the rental company and explained the situation to them. Then he called back and said he was sorry and come on up again. I did and got there and the headlights were lose on the car, the tires were old Vogues that were tire rot and road real rough. Somebody had screwed a Cadillac molding piece onto the back lower left fender area and the wheels were flaking chrome off......much of this did not show up in the pictures either! I was so angry and drove back home. Now you'd think they would at least re imburse you about 50 bucks or so for gas? NOPE............These people are big in Wisconsin and all they seem to care about is the almighty dollar. IF anyone does not believe me I have the rental receipt on the car that was destined to just a few miles from their dealership last July of 2014! I can back everything up. Stay way from this place. Big corporate America is what we do NOT need. Worse dealer of all the 30 years I have been buying cars! More

Ask for JOE! He made car buying easy! When it was finally time for me to buy a car I was dreading the process. I have purchased my fair share of vehicles and just the thought of going to a When it was finally time for me to buy a car I was dreading the process. I have purchased my fair share of vehicles and just the thought of going to a dealership made me anxious. Right away this experience was different. Joe Hacker was the first person to greet us. He was so nice and right away asked if it was okay if he got my kids (7 and 3) hot cocoa and a cookie. I pretty much knew what I was looking for in a car. Joe listened and gave me exactly that. He made the process very efficient and easy. I had looked at a lot of dealerships prior and he was by far the most knowledgeable of any about the Cadillac I was looking at. Joe was so patient with us and my kids, and never rushed us through the process nor did he drag it out. It was perfect all around! When it came time for financing we worked with Melissa Rupnow and she was equally as awesome to work with. She too was patient with us and my kids. She was able to answer all my questions and made me feel so comfortable with the entire process. There are not enough words to describe how happy I am with my experience at Boucher Cadillac. Their whole staff were just great! I am from Iowa and I drove to Wisconsin to look at cars, and Im GLAD I did! Boucher was my first stop and my last. Joe's knowledge, patience and experience made it so easy that I had no need to look elsewhere even though that had been my initial plan while in Wisconsin. When its time for my next car purchase I will be going back to Boucher and will be asking for Joe!! Thanks Joe I LOVE my new Cadillac XTS!!!! More

Great dealership to shop for your next new or used car! 7/10/2014 I was looking for a nice daily driver since my corvette is getting less daily driver friendly and has turned into a mostly track car(full 7/10/2014 I was looking for a nice daily driver since my corvette is getting less daily driver friendly and has turned into a mostly track car(full bolt-ons, heads, cam, drag radials). I purchased a 2011 cts awd coupe premium trim level and couldn't be happier. It's a fun car to drive and should be great in the snow with snow tires when winter rolls around. As far as the shopping process, my salesman Joe Hacker was very professional, knowledgeable and friendly. The finance mgr Nate was a great person to deal with as well for the same reasons. I work in the car/motorcycle finance world as an analyst and work with many dealerships on a daily basis. I never felt pressured or any hint of a "hard sell". They also had a large inventory of new and used cars to choose from and price their cars aggressively for the best deal. Boucher Cadillac of Waukesha is worth the trip! More