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Boucher Cadillac of Waukesha
Waukesha, WI
749 Reviews
Our Mission Statement:
We ride with you every mile, before, during and after the sale. It is more than our motto at Boucher, it’s our mission. Our professional Sales Consultants, Sales Managers, and Business Managers have three primary responsibilities to you, our guest: To listen and find the best vehicle for you, ensure that it fits your budget, and do it in a timely and professional manner. Our ultra-competitive, market-based pricing philosophy and 25 strong lending institutions help get you the best terms. After the sale, we are there to assist you with any vehicle feature or functionality questions. Our award-winning factory certified technicians, knowledgeable service advisors, and efficient collision repair teams are trained to protect your investment every mile, for the life of your vehicle. It’s been the Boucher Way for over 39 years!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 749 reviews
November 27, 2019
Professional Service The Service folks are as professional as a Team can get. Easy to get an appointment when I needed it. The service was prompt and they completed the se The Service folks are as professional as a Team can get. Easy to get an appointment when I needed it. The service was prompt and they completed the service as they said they would. More
by JAMES.PAVLIK.52
Verified CustomerEmployees Worked With
Cannot recall
November 27, 2019
Purchased 2010 DTS with seat damage. Status unresolved Purchased 2010 Cadillac DTS in October 2019. Front seat had damage to drivers seat leather, drivers side molding, and passenger seat molding. Promised Purchased 2010 Cadillac DTS in October 2019. Front seat had damage to drivers seat leather, drivers side molding, and passenger seat molding. Promised in writing that all issues with front seat will be addressed. My mistake was to take them at their word. Original Sales guy quit shortly after my purchase so he was of no help. I'm sure the only reason he worked there was to get his employee discount on his new jeep and according to him no one wants to purchase a Cadillac you only want to lease one because of how quickly they loose their value. I contacted Dan from the Service Department to see what the status was to the replacement of passenger side seat molding. According to Dan he was told by Keith the Used Car Manager that the seat molding replacement was not in my Sales agreement when in fact it was. He offered to glue the broken piece to remedy my situation. I'm sure his tool box consists of duct tape, glue, child proof scissors, and gloves to keep his hands clean. Seriously you are in charge of the Service Department and that is how you want to fix a Cadillac. You should be ashamed of yourself to discredit your profession with such an answer. When I originally called to inquire about this car I had several calls and text messages from the Sales guy. They are always your best friend at this point. Well anyways I went ahead and did the paperwork to purchase the car. That's where my mistake was. Never take pocession of a car or complete the paperwork unless you visually see everything has been resolved. I have made several inquiries about this and am ignored. There is no phone calls, no text messages, no email's no one there seems to care because my money is in their bank. My only recommendation is not to go to any Boucher dealership. Clearly there is no way to directly contact any Boucher owner so if you have any problems you have to voice your issues on public forum. Hope this is of help. More
by ILRICHARDG
Employees Worked With
Dan (Service Department) and Keith (Used Car Sales Manager)
November 27, 2019
Excellent service Everyone I encountered was friendly, helpful and courteous. I am treated like family. I have always been impressed by the service I received excellent Everyone I encountered was friendly, helpful and courteous. I am treated like family. I have always been impressed by the service I received excellent service. More
by KKRAJEWSKI5MUK
Employees Worked With
Timothy Palmstein
November 27, 2019
Low pressure, helpful, informative. Ryan was great - so different from the car buying experience we had in May at a different dealer when we bought my wife's car. Please see comments ab Ryan was great - so different from the car buying experience we had in May at a different dealer when we bought my wife's car. Please see comments above. More
by VIKING73730
Employees Worked With
Other Employees :
Not sure who else we met with, but all were great.
November 27, 2019
Car Purchase Ryan and Jim worked effortlessly to not only get me out of my former lease, but to equip me with a new Cadillac. Very professional and easy to work wi Ryan and Jim worked effortlessly to not only get me out of my former lease, but to equip me with a new Cadillac. Very professional and easy to work with. Thank you! More
by Michael B
November 27, 2019
Oil change I was very pleased with the service and the timing. I was in and out and made it to work on time/ahead of time. I was very pleased with the service and the timing. I was in and out and made it to work on time/ahead of time. More
by MICHELLEELLIS208
Employees Worked With
November 27, 2019
New car purchase Your sales staff went all out to make us comfortable and happy to be at your dealership. Amanda called me within a half hr of my initial contact joe h Your sales staff went all out to make us comfortable and happy to be at your dealership. Amanda called me within a half hr of my initial contact joe hacker spent half the morning show casing what turned out to be the perfect vehical he worked out the best purchase option got the deal I was looking for. He gave me what your competitor couldn’t match. I am now a former crest customer an A+ experience thanks More
by DEANCROWDDS
November 26, 2019
Very accommodating and professional. I have an IID in my car and the service reps & technicians were very understanding of what was all required to work on my car. The treated me with res I have an IID in my car and the service reps & technicians were very understanding of what was all required to work on my car. The treated me with respect and dignity. More
by AESLUSAR
Employees Worked With
I do not remember their namrs
November 26, 2019
Personal, professional service is outstanding Gary Hug exceeds all expectations in warmth and welcome together with professional service. The facilities are customer friendly too! A pleasure to Gary Hug exceeds all expectations in warmth and welcome together with professional service. The facilities are customer friendly too! A pleasure to have my car serviced at Boucher More
by cewert2
Employees Worked With
Gary Hug
November 26, 2019
Happy with service The Boucher group has been my go to dealership for 30 years always get great service and a fair price i have sent my friend to them and they are alw The Boucher group has been my go to dealership for 30 years always get great service and a fair price i have sent my friend to them and they are always happy More
by PETE26
Employees Worked With
Keith zylka
