Boucher Cadillac of Waukesha

Unhappy with diagnosis of problems with automobile There has been a change to overdiagnosis of problems with car when a car is seen at the service department. This has happened more & more in recent 2- There has been a change to overdiagnosis of problems with car when a car is seen at the service department. This has happened more & more in recent 2-4 years. As a longtime Cadillac owner for 30 years I see this disturbing sign. The devices used are programmed to detect car problems are super sensitive & extensive replacement when repairs will do. Gary Hug is a good person but the system is rigged. He has to work with a flawed system More

Cr6 v Took a while to get this beautiful car. Appreciate the frequent updates on progress of order and delivery of vehicle. A very positive experience. Bes Took a while to get this beautiful car. Appreciate the frequent updates on progress of order and delivery of vehicle. A very positive experience. Best service I’ve experienced More

Great team I called had one vehicle in mind and ryan pointed out 2 of them to me one that wasnt even available and had been just traded in the day before I calle I called had one vehicle in mind and ryan pointed out 2 of them to me one that wasnt even available and had been just traded in the day before I called he held both vehicles and gave me and my family a chance to pick either one before anyone else did so happy I when with the team at Boucher Cadillac More

Boucher goes the extra mile! Joe took the time to listen to what we wanted, and a week later he had several cars that met our criteria. He also took the time to go through each v Joe took the time to listen to what we wanted, and a week later he had several cars that met our criteria. He also took the time to go through each vehicle with us, until we found the perfect vehicle! No pressure and no trying to up sell us. Great dealership! More

Cadillac XT5 Even though I went with a different vehicle, my experience dealing with Ryan Young was a pleasure. He showed patience and knowledge of the car. Even though I went with a different vehicle, my experience dealing with Ryan Young was a pleasure. He showed patience and knowledge of the car. More

On time, competitive pricing . My records were somehow removed and replaced with the original dealer I bought the car from (?) Lexus. Thank you very much . My records were somehow removed and replaced with the original dealer I bought the car from (?) Lexus. Thank you very much More

Excellent customer service I was greeted immediately upon entering the service area and escorted to a coordinator. Everything was handled smoothly, I felt appreciated and welcom I was greeted immediately upon entering the service area and escorted to a coordinator. Everything was handled smoothly, I felt appreciated and welcomed. They even took the time to address a question I asked after service was completed (an issue with the chime settings. appreciate the time spent trouble-shooting). Will definitely come back again for service. More

Second poor experience with the service department i understand that no one is perfect and once in a while an occasional miss happens which happened two service appointments ago for me. I contacted Bo i understand that no one is perfect and once in a while an occasional miss happens which happened two service appointments ago for me. I contacted Boucher to let Gary know of the miss and he assured me it would be resolved the next time. Fast forward to the 'next time'. I brought my Escalade in for a few items - oil change, tire rotation, injector flush, warranty/recall, and an interior cleaning. It turned out I needed a new radiator which extended my expected one day of service over the weekend into the following Monday. This was OK. What was not OK was the fact that my tires were not rotated upon picking the vehicle up and the interior was not cleaned. How do I know the tires did not get rotated? My girlfriend managed to hit a curb with the left front tire and it took a gouge out of the sidewall and nicked the rim. When I received my vehicle the tire was in the exact same location and no one mentioned the tire gouge to offer a replacement (the tires were purchased at Boucher too and I purchased road hazard warranty). Needless to say I have lost faith and trust and will most likely never return. More

Ct6 buying experience My only issue was the way the dealership handled the out of state license, a mess for me in Florida, still don’t have a Florida license, almost 60 day My only issue was the way the dealership handled the out of state license, a mess for me in Florida, still don’t have a Florida license, almost 60 days, had to apply for an extension on my temporary plate, seems crazy! Will get it soon I hope!! Ryan was fabulous!! More

service appointment very good experience -- very timely with service. communication was good. Service advisor and other people was friendly and available to help as neede very good experience -- very timely with service. communication was good. Service advisor and other people was friendly and available to help as needed and timely. More