Boucher Cadillac of Waukesha

Existing problems concerning repairs. Purchased my CTS Cadillac from Boucher a few years ago with very few problems or returning repairs. I appreciate the quick service and the attention Purchased my CTS Cadillac from Boucher a few years ago with very few problems or returning repairs. I appreciate the quick service and the attention of the personal in the (Service Department). Gary one of the gentlemen there has been extremely helpful and kind. More

had a good experience on finalizing deal Everything went smoothly and enjoyed the experience. My salesman was out with an injury and the management team helped me out to get the deal done. Everything went smoothly and enjoyed the experience. My salesman was out with an injury and the management team helped me out to get the deal done. More

The team was great!! Thank you for the Roses and Chocolates. The roses and chocolates were an added & very much appreciated addition..I hope further experiences will continue to be very good - I believe they wil The roses and chocolates were an added & very much appreciated addition..I hope further experiences will continue to be very good - I believe they will be.. More

I purchased a new 2017 CTS from a wonderful,trustworthy, professional salesman, Ryan Young, at Boucher Cadillac of Waukesha; however, my car had serious infotainment system issues which led to a buyback. Du professional salesman, Ryan Young, at Boucher Cadillac of Waukesha; however, my car had serious infotainment system issues which led to a buyback. During my numerous visits to service my car prior to the buyback, Dan Colla & Tim in the Service Dept. were sympathetic, very attentive & truly tried everything they could to solve my isuues. Ryan Young continued to keep in touch with me. However, GM was unable to repair my infotainment system & I went through a very long procedure but it did have a happy ending...I have a brand new 2019 CTS & I have Ryan Young & Jim Kemp to thank for all of their hand holding & for making it happen. I will always trust & be grateful to Ryan, Jim, Dan & Tim & to Boucher Cadillac of Waukesha dealership. Susan T. More

Service Dan from the service department is fantastic! What a gem. He went thru the service performed and what I should do the next visit time I come in. Dan from the service department is fantastic! What a gem. He went thru the service performed and what I should do the next visit time I come in. More

Great as always Gary got my car fixed on the very busy day before Xmas eve. When my car was ready, I got a ride back to the dealership by a very pleasant gentleman. Gary got my car fixed on the very busy day before Xmas eve. When my car was ready, I got a ride back to the dealership by a very pleasant gentleman. Thanks! More

The experiance was relaxed with very little presure I had a good experience with the entire process. Very professional and helpful. The only negative would be that I was not given a complete run through I had a good experience with the entire process. Very professional and helpful. The only negative would be that I was not given a complete run through of all the features on the new Cadillac. More

I found a person and dealership that I can trust After my highly trusted sales representative from another dealership retired, I was looking for a person / dealership I could feel comfortable with. M After my highly trusted sales representative from another dealership retired, I was looking for a person / dealership I could feel comfortable with. My last stop before giving on a new car purchase was Boucher Cadillac of Waukesha. I was greeted by Ryan Young who took an immediate interest in my personal story and vehicle needs. He explained the vehicles, so I completely understood each package /option. After a short amount of time I found myself feeling at ease and comfortable with Ryan. I thought I found the correct vehicle but returned again with my son to take another test ride.to make sure. I changed my mind and asked questions instead about the XT5. Without hesitation Ryan explained the differences and let me test drive it with my son. Ryan worked incredibly hard to insure he provided me with the vehicle I would really like and that fit my needs. He wasn’t looking to just sell a car. I believe I’ve found the person I can trust for all of my future transportation needs in Ryan Young. I also need to give a huge amount of credit to Sales Manager Jim Kemp for making the final deal come together. I’ve always hated the term “How can I earn your business today?” Ryan and Jim worked really hard and they truly earned my business. Not only today but also the future. More

Easy to work with dealership I know the vehicle I wanted and the discounts I qualified for & they handled everything with ease. I asked a lot of questions and they completely answ I know the vehicle I wanted and the discounts I qualified for & they handled everything with ease. I asked a lot of questions and they completely answered them and met my needs. More

Ryan Young Excellent salesmen very helpful with a personal problem that came up I well highly recommend him to anyone who wants to buy a car. Excellent salesmen very helpful with a personal problem that came up I well highly recommend him to anyone who wants to buy a car. Thanks More