Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Boucher Cadillac of Waukesha
Waukesha, WI
765 Reviews
Our Mission Statement:
We ride with you every mile, before, during and after the sale. It is more than our motto at Boucher, it’s our mission. Our professional Sales Consultants, Sales Managers, and Business Managers have three primary responsibilities to you, our guest: To listen and find the best vehicle for you, ensure that it fits your budget, and do it in a timely and professional manner. Our ultra-competitive, market-based pricing philosophy and 25 strong lending institutions help get you the best terms. After the sale, we are there to assist you with any vehicle feature or functionality questions. Our award-winning factory certified technicians, knowledgeable service advisors, and efficient collision repair teams are trained to protect your investment every mile, for the life of your vehicle. It’s been the Boucher Way for over 39 years!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 765 reviews
January 29, 2020
Joe and Jim did a great job as allways. I am very pleased. Your finance guy was great to. My family has purchased more than 21 new Cadillacs and four new Chevrolets from Boucher. We plan on staying with you. Your finance guy was great to. My family has purchased more than 21 new Cadillacs and four new Chevrolets from Boucher. We plan on staying with you. More
by MRDPJOHNSON
Verified CustomerEmployees Worked With
Other Employees :
Jim Kemp has been taking of my wife and I for over 25 years. He is my guy.
January 27, 2020
Professional and Friendly Dealership I have a long customer of this dealership and the service I receive is always good to above others I have went too. The attention to understanding the I have a long customer of this dealership and the service I receive is always good to above others I have went too. The attention to understanding the problem or the routine service work is always addressed in a timely and professional manner. There is always a follow-up update so know what the cost etc. and cost from the dealership. One of the best is Mr. Gary Hug. More
by PETTA300
Employees Worked With
Gary Hug
January 27, 2020
Gary seemed annoyed that he had to help me. I got the impression I interrupted something more important that he was doing. He was very flip when I questioned why it would take 2 hrs for an oil c I got the impression I interrupted something more important that he was doing. He was very flip when I questioned why it would take 2 hrs for an oil change. I’ll probably do Jiffy Lube next time. Those boys are always smiling and cheerful. More
by KPETERS6553
Employees Worked With
Gary Hug
January 23, 2020
Routine Maintenance/Part replacement I am extremely satisfied with the service and attention I receive from Gary Hug. He is conscientious, alert and courteous.He pays attention to detail. I am extremely satisfied with the service and attention I receive from Gary Hug. He is conscientious, alert and courteous.He pays attention to detail. More
by MBERZOWSKI
Employees Worked With
Gary Hug
January 22, 2020
Gary took excellent care of me and my car. I love using your service department! My car is running smoothly and all of my concerns were addressed. your service department! My car is running smoothly and all of my concerns were addressed. More
by TERRYMILLER3345
Employees Worked With
Tim help me with the fastest directions to home. He was very helpful!, Gary Hug
January 22, 2020
great I had a great experience with my vehicle they were very professional and did what they said they were going to do no problem at all. would take my veh I had a great experience with my vehicle they were very professional and did what they said they were going to do no problem at all. would take my vehicle there again. More
by RAMS2283
January 21, 2020
Quick and Professional I've never had a bad experience at this dealership. Great communication. The waiting area is stocked with drinks and snacks. Comfortable place to w I've never had a bad experience at this dealership. Great communication. The waiting area is stocked with drinks and snacks. Comfortable place to wait until my car is finished. More
by CONFARE
January 21, 2020
Awesome Experience I had a wonderful buying experience as I always do when I buy from the Boucher Group. The team at Boucher Cadillac was great and they made the buying I had a wonderful buying experience as I always do when I buy from the Boucher Group. The team at Boucher Cadillac was great and they made the buying experience easy and enjoyable. More
by CMANDEL0
January 20, 2020
Boucher sells product with long-term, excellent customer service that makes you want to be an active loyal customer. Their e-tools make it easy & convenient. 5-star all around! service that makes you want to be an active loyal customer. Their e-tools make it easy & convenient. 5-star all around! More
by LAKEBLED85
January 20, 2020
Great Service Timely response and great follow-up by Gary in Service - I just bought a used Chevy Equinox, had an issue, and they took care of it for me - THANKS Timely response and great follow-up by Gary in Service - I just bought a used Chevy Equinox, had an issue, and they took care of it for me - THANKS More
by DAVID.LEIGHTON.MERCER
