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Boucher Cadillac of Waukesha

Waukesha, WI

4.8
765 Reviews
Our Mission Statement: We ride with you every mile, before, during and after the sale. It is more than our motto at Boucher, it’s our mission. Our professional Sales Consultants, Sales Managers, and Business Managers have three primary responsibilities to you, our guest: To listen and find the best vehicle for you, ensure that it fits your budget, and do it in a timely and professional manner. Our ultra-competitive, market-based pricing philosophy and 25 strong lending institutions help get you the best terms. After the sale, we are there to assist you with any vehicle feature or functionality questions. Our award-winning factory certified technicians, knowledgeable service advisors, and efficient collision repair teams are trained to protect your investment every mile, for the life of your vehicle. It’s been the Boucher Way for over 39 years!
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2145 E Moreland Blvd

Waukesha, WI

53186

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Showing 765 reviews

June 10, 2020

Very Good Courteous, kind, helpful. Everyone at Boucher is kind. My husband and I both go there. My wife works with Dan in service and I work with Gary. Other t More

by GRACE53045@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Gary Hug
Jul 08, 2020 -

Boucher Cadillac of Waukesha responded

Thank you for sharing, Grace!

June 09, 2020

I had an issue regarding all 4 tires on a brand new vehicle purchased 6 months ago. Between the tire manufacturer and the service team, the cause was undetermined. Tim (Service) and Jim (Car Sales Mana More

by Mlab1203
Recommend Dealer
Yes
Employees Worked With
Jim Kemp, Tim Palmstein
Jun 11, 2020 -

Boucher Cadillac of Waukesha responded

Mike, Glad everything worked out! In all my years with Cadillac I have never seen tires wear only in the middle. The tire Mfg still can't explain the cause but we went ahead and replaced them. I hope you are enjoying both your New Cadillac's from Boucher Cadillac! We appreciate your loyalty...JIm

June 09, 2020

They have great customer service and easy people to work with. I would recommend this dealership to anyone looking for a new or used car. More

by David Collins
Recommend Dealer
Yes
Employees Worked With
Keith Zylka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No Thanks, Isaiah Glisper
Jun 09, 2020 -

Boucher Cadillac of Waukesha responded

We put customer experience and satisfaction as our priority, and this review reaffirms the hard work we do every day! Thanks for sharing, David!

June 05, 2020

Diagnosed and replaced a BCM on a 1989 Deville The vast majority of other shops would not want to touch this repair. Big thanks to the dealership. Though not the cheapest endeavor, it was done righ More

by Kellenb4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tim Palmstein
Jun 09, 2020 -

Boucher Cadillac of Waukesha responded

Thank you for sharing!

June 04, 2020

Very nice to deal with! We felt no pressure to buy but we were pleased with the deal we received Had service done promptly and to our satisfaction More

by BRADYANDPAT
Recommend Dealer
Yes
Employees Worked With
Bob Viall
Jun 09, 2020 -

Boucher Cadillac of Waukesha responded

Brady & Pat, Thank you for the review! It's awesome to hear you had an easy and efficient buying experience with us! Please feel free to reach out if there is anything else we can do for you!

June 02, 2020

I am enjoying the new car. The dealership and its employees are very helpful. I think that Joe Hacker is very helpful and he wants to meet your needs for a new car. More

by TKRUKOWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Hug
Jun 09, 2020 -

Boucher Cadillac of Waukesha responded

Thank you for sharing your kind words! We are happy to hear you enjoyed working with Joe and we definitely hope to see you again in the future!

May 30, 2020

Ryan and Jim were phenomenal and very patient in working with me (for months) until we found the right new vehicle at the right price! This is our second vehicle from Boucher, and they are great to work wit More

by T. G.
Recommend Dealer
Yes
Employees Worked With
Ryan Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Kemp
Jun 03, 2020 -

Boucher Cadillac of Waukesha responded

We are thrilled you enjoyed your experience working with Ryan and Jim! Thanks for the review!

May 22, 2020

Very personable. Seems to care about meeting your expectations and financial requirements. This the second car leased from dealer by me since husband died three and half years ago More

by LINDA.AUBRY
Recommend Dealer
Yes
Employees Worked With
Joe Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sami who handled my paperwork. Rate 5 stars
Jun 02, 2020 -

Boucher Cadillac of Waukesha responded

Thank you for the review, Linda!

May 22, 2020

excellent service. friendly and clean environment As always, thanks to Dan for great service as my service advisor. made sure he got me in short notice to take care of a couple of small problems. appr More

by JOHN.BERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2020 -

Boucher Cadillac of Waukesha responded

We appreciate the review, John!

May 20, 2020

Excellent Customer Service! Thank you to Gary and the team for helping me with getting my vehicle back on the road. Service was quick, and reasonable. Gary was amazing! He kept m More

by Danny P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Hug
Jun 01, 2020 -

Boucher Cadillac of Waukesha responded

Thanks for the positive rating, Danny! We hope to see you again in the future!

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