Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Boucher Cadillac of Waukesha
Waukesha, WI
768 Reviews
Our Mission Statement:
We ride with you every mile, before, during and after the sale. It is more than our motto at Boucher, it’s our mission. Our professional Sales Consultants, Sales Managers, and Business Managers have three primary responsibilities to you, our guest: To listen and find the best vehicle for you, ensure that it fits your budget, and do it in a timely and professional manner. Our ultra-competitive, market-based pricing philosophy and 25 strong lending institutions help get you the best terms. After the sale, we are there to assist you with any vehicle feature or functionality questions. Our award-winning factory certified technicians, knowledgeable service advisors, and efficient collision repair teams are trained to protect your investment every mile, for the life of your vehicle. It’s been the Boucher Way for over 39 years!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 768 reviews
September 16, 2020
Effective and efficient service! I was able to get a service appointment readily and with ease. Staff was friendly and accommodating. The waiting lounge is great. service appointment readily and with ease. Staff was friendly and accommodating. The waiting lounge is great. More
by LSCHWE
Verified Customer
September 11, 2020
Great service..car was cleaned and completed on time..Explained work needed and finished lower than expected. This is my 15th vehicle purchased from there. time..Explained work needed and finished lower than expected. This is my 15th vehicle purchased from there. More
by JK Nashotah
Employees Worked With
Tim Palmstein
September 09, 2020
I was pleased to find out that one of my tires didn't have the tread depth of the other three. Important information . Thank you. have the tread depth of the other three. Important information . Thank you. More
by VIALL.ROBERT
September 06, 2020
Very poor service over priced dealership.Tim Palmstein was particularly rude when I complained about how many problems I had encountered with my Escalade.Gary Hug told me he had no loner to offer me, of c was particularly rude when I complained about how many problems I had encountered with my Escalade.Gary Hug told me he had no loner to offer me, of course when your buying an Escalade from Boucher they tell you you will get VIP treatment . What a joke !My solution was easy went to a nearby dealership and bought a brand new SUV. I will never deal with Boucher Cadillac or any other dealership with the Boucher name again. More
by ANESTISEE
Employees Worked With
Gary Hug , Tim Palmstein
September 03, 2020
Very nice polite and welcoming. Very clean environment, mask required. I’ll definitely refer someone to them. Very professional. Thank you guys so so much. mask required. I’ll definitely refer someone to them. Very professional. Thank you guys so so much. More
by BROOKSHIRE.S
Employees Worked With
John Morgan , Christopher Sollman
September 03, 2020
It was a good experience. I loved the rental car and every one was nice and polite. Over all it was a good experience. However, I am not really happy with the XT4. every one was nice and polite. Over all it was a good experience. However, I am not really happy with the XT4. More
by MS.DELLABOND
September 01, 2020
I have nothing to add in my review. In order to ensure that the team has the highest level to not impact their performance I am choosing not to add comments. Reviews should not be tied to a persons feedb that the team has the highest level to not impact their performance I am choosing not to add comments. Reviews should not be tied to a persons feedback. More
by CONSUMER_46816
Employees Worked With
Gary Hug
September 01, 2020
This was my first purchase from Boucher and I was very pleased with the result. Chris Sollman was most helpful in completing the deal and explaining the multitude of controls on my Escalade. I recommend pleased with the result. Chris Sollman was most helpful in completing the deal and explaining the multitude of controls on my Escalade. I recommend this dealership to anyone looking for a Cadillac. More
by LARRY
Employees Worked With
Christopher Sollman
