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Boucher Cadillac of Waukesha
Waukesha, WI
767 Reviews
Our Mission Statement:
We ride with you every mile, before, during and after the sale. It is more than our motto at Boucher, it’s our mission. Our professional Sales Consultants, Sales Managers, and Business Managers have three primary responsibilities to you, our guest: To listen and find the best vehicle for you, ensure that it fits your budget, and do it in a timely and professional manner. Our ultra-competitive, market-based pricing philosophy and 25 strong lending institutions help get you the best terms. After the sale, we are there to assist you with any vehicle feature or functionality questions. Our award-winning factory certified technicians, knowledgeable service advisors, and efficient collision repair teams are trained to protect your investment every mile, for the life of your vehicle. It’s been the Boucher Way for over 39 years!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 767 reviews
October 28, 2020
Gary was excellent. I took my car for an oil change and they noticed a leak. He recommended I leave the car for repair. He got me a loaner vehicle and fixed the issue. they noticed a leak. He recommended I leave the car for repair. He got me a loaner vehicle and fixed the issue. More
by ECA91
Verified CustomerEmployees Worked With
Gary Hug
October 22, 2020
Good experience including follow up questions I asked of Gary which were answered clearly. Also enjoyed the attention to pandemic protocols for a safe environment in the waiting area. Gary which were answered clearly. Also enjoyed the attention to pandemic protocols for a safe environment in the waiting area. More
by Larry
Employees Worked With
In addition to service advisor, line staff and waiting area attendant was welcoming, pleasant, and responsive., Gary Hug
October 21, 2020
Ryan was a pleasure to work with. I could be "difficult" at times but he was always professional and listened to my concerns. Easy delivery process - no hassles - done in a timely manner. Very pleased at times but he was always professional and listened to my concerns. Easy delivery process - no hassles - done in a timely manner. Very pleased More
by LHIMEBAUCH1
Employees Worked With
October 20, 2020
Gary Hug does a great job in service. He is always very informative and upfront about keeping your vehicle running strong. Has made a lifetime customer out of me. informative and upfront about keeping your vehicle running strong. Has made a lifetime customer out of me. More
by DAGLASS
October 17, 2020
Staff in service area were professional and kept us updated on the issue with our vehicle. Gary answered all our questions and if he did not have the answer he checked with the technician. updated on the issue with our vehicle. Gary answered all our questions and if he did not have the answer he checked with the technician. More
by JMANDEL2
Employees Worked With
Gary Hug
October 16, 2020
We had a wonderful experience at the Boucher Cadillac. Bryanna was so helpful and very knowledgeable about the XT5. She spent a lot of time showing us all of the features of the car. So glad we drove al Bryanna was so helpful and very knowledgeable about the XT5. She spent a lot of time showing us all of the features of the car. So glad we drove almost an hour to come to this dealership. worth the drive! More
by rfare
Employees Worked With
Bryanna
October 13, 2020
Ryan in sales was great, the Financial guy wasn’t. Very poor customer service. Switched cadillac dealers. Delivery wasn’t anything to be excited about. Missing items damage to Escalade. poor customer service. Switched cadillac dealers. Delivery wasn’t anything to be excited about. Missing items damage to Escalade. More
by THODEL02
Employees Worked With
October 10, 2020
Great customer service, clean dealership, and friendly staff. The best car buying experience by far! they worked with our budget, and offered a loaner car while our new (used) car had a recall fixed at an staff. The best car buying experience by far! they worked with our budget, and offered a loaner car while our new (used) car had a recall fixed at another dealership. Chris took our car to the other dealership for us! More
by mschroeder
