Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Boucher Cadillac of Waukesha
Waukesha, WI
766 Reviews
Our Mission Statement:
We ride with you every mile, before, during and after the sale. It is more than our motto at Boucher, it’s our mission. Our professional Sales Consultants, Sales Managers, and Business Managers have three primary responsibilities to you, our guest: To listen and find the best vehicle for you, ensure that it fits your budget, and do it in a timely and professional manner. Our ultra-competitive, market-based pricing philosophy and 25 strong lending institutions help get you the best terms. After the sale, we are there to assist you with any vehicle feature or functionality questions. Our award-winning factory certified technicians, knowledgeable service advisors, and efficient collision repair teams are trained to protect your investment every mile, for the life of your vehicle. It’s been the Boucher Way for over 39 years!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 766 reviews
February 25, 2021
Just took delivery of my 2021 Cadillac Escalade and couldn't be happier. Everyone was just great. Just wish it hadn't taken almost 4 months to get it. couldn't be happier. Everyone was just great. Just wish it hadn't taken almost 4 months to get it. More
by BRAD59
Verified Customer
February 24, 2021
Came in for service today. Outstanding service from the time I arrived to the time I left. Service mgr was their right when I arrived. Was very friendly, knowledgeable & informative. time I arrived to the time I left. Service mgr was their right when I arrived. Was very friendly, knowledgeable & informative. More
by THEEP321
February 24, 2021
Joe and Samy were Awesome! Thank you for all your hard work to get me in my new Cadillac! I Love my new car so far!! work to get me in my new Cadillac! I Love my new car so far!! More
by MNINALOCA23
Employees Worked With
February 23, 2021
Quick and easy deal on my Cadillac. Ryan was great to work with and was very responsive to my questions both before and after the deal. work with and was very responsive to my questions both before and after the deal. More
by DSHERIDAN100376
February 19, 2021
Is very good dealer atenden geat im very happy with the services supot mi very we’ll all peaple is very nice I recomenden this dealer services supot mi very we’ll all peaple is very nice I recomenden this dealer More
by FRANCISCOFLORES711
February 19, 2021
Thank you Joe for explaining all of the new features of the Cadillac XT5. I am enjoying my new car. However, I really did like the CT6. Thank you, Sharon the Cadillac XT5. I am enjoying my new car. However, I really did like the CT6. Thank you, Sharon More
by SK77777
Employees Worked With
February 15, 2021
I love this dealership - Joe Hacker is the best! Usually the service is Excellent! Very disappointed in the service dept this time. I have leased 6 Cadis, 2 Chevys, & 1 GMC from Boucher; I kind of know how the service is Excellent! Very disappointed in the service dept this time. I have leased 6 Cadis, 2 Chevys, & 1 GMC from Boucher; I kind of know how the cars perform. My XT5 is currently veering left daily (7 times in a 5 mile stretch) and feels like I'm driving bald tires on ice. I was told to come back in March when the snow melts (?) the car can't see the lane markers on the road. If that's true why aren't all my other cars veering off? How come I've never had this problem with the other 8 GM cars we've own(ed). I do not appreciate be talked to in a condoscending manner, like I'm an idiot. I pray I don't have an accident. Apparently the problems are all in my imagination. More
by SLWRUCK4
Employees Worked With
February 11, 2021
Good people to work with, Brendan walked me through the process without any issues. All of my questions were answered enough that I went away happy process without any issues. All of my questions were answered enough that I went away happy More
by samersbay
Employees Worked With
Khaled Samy , Brendan Crawford, John Morgan
February 06, 2021
From the moment I walked in, the team there made me feel welcomed. What I thought was a longshot, ending up being a great experience and I am the Happy & Proud owner of a new 2020 Escalade!!! welcomed. What I thought was a longshot, ending up being a great experience and I am the Happy & Proud owner of a new 2020 Escalade!!! More
by nmcgeejr
Employees Worked With
February 03, 2021
Dan was extremely helpful in coordinating the service needs of my truck. Everyone was very friendly and efficient. I am satisfied and will be back in the future. needs of my truck. Everyone was very friendly and efficient. I am satisfied and will be back in the future. More
by Danny P
Employees Worked With
