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Boucher Cadillac of Waukesha

Waukesha, WI

4.8
768 Reviews
Our Mission Statement: We ride with you every mile, before, during and after the sale. It is more than our motto at Boucher, it’s our mission. Our professional Sales Consultants, Sales Managers, and Business Managers have three primary responsibilities to you, our guest: To listen and find the best vehicle for you, ensure that it fits your budget, and do it in a timely and professional manner. Our ultra-competitive, market-based pricing philosophy and 25 strong lending institutions help get you the best terms. After the sale, we are there to assist you with any vehicle feature or functionality questions. Our award-winning factory certified technicians, knowledgeable service advisors, and efficient collision repair teams are trained to protect your investment every mile, for the life of your vehicle. It’s been the Boucher Way for over 39 years!
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2145 E Moreland Blvd

Waukesha, WI

53186

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Showing 768 reviews

June 17, 2021

I brought my car in for a complete detail of the interior and exterior. I knew from the beginning that some of the scratches would remain, but the outside you could see streaks and buffing marks, and in More

by DGRAY8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Taylor
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Spheeris
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Hug
Jul 06, 2021 -

Boucher Cadillac of Waukesha responded

Thank you for bringing this to our attention. Please reach out to our Service Manager, Tim Palmstein, at 262-754-9600, so we can discuss this situation further with you. We hope to hear from you soon.

June 14, 2021

Joe was very knowledgeable and pleasant to work with. Great sense of humor that helped me make the car buying experience a lot less stressful. More

by KIM58
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The on-line contact staff was very prompt in responding to helping me set up a meeting for a test drive and sending over the important vehicle tour video., John Morgan
Jun 15, 2021 -

Boucher Cadillac of Waukesha responded

Thank you for the 5-start review! We are so thrilled that Joe was able to get you in the right car for your needs. He is an exceptional salesman and works very hard to get his customers exactly what they want. We look forward to seeing you again soon!

June 05, 2021

you get it right the first time thats why i go there...good job thank you Tim. cant think of any more to fill in the requirements More

by HERK03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
timothy palmstein
Jun 08, 2021 -

Boucher Cadillac of Waukesha responded

Thank you for the 5-star review! We are pleased to hear your experience with us was a positive one. We look forward to seeing you again soon!

June 03, 2021

all staff are very nice and accommodating from the time i pulled in early, they got me in sooner than my appointment. it was cleaned and washed. More

by JEAN.KUCHARSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Boucher Cadillac of Waukesha responded

Jean- thank you for these kind words. We are pleased to hear our service department was able to meet all of your expectations within a timely manner. At Boucher, we strive to make every service experience as efficient as possible and it looks like we were able to do that for you. We are grateful for your business and look forward to assisting you in the future!

June 02, 2021

I have to say Isaiah was wonderful to work with. He found me the perfect vehicle and made this process fast and simple. Everyone at Boucher was a delight to work with with no pressure. I bought a XT5 More

by GADGET1132
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaiah Glisper, John Morgan
Jun 08, 2021 -

Boucher Cadillac of Waukesha responded

Thank you for the 5-star review! We're glad to hear Isaiah was able to provide quality service during your search for a new vehicle. Please do not hesitate to reach out with any future questions or concerns. Enjoy your new ride!

May 27, 2021

Bryanna Wade made us feel right at home I would highly recommend her to anyone.Despite the like of inventory Ms. Wade made us feel right at home. More

by jwesley1004@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Spheeris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Morgan, Bryanna Wade
Jun 02, 2021 -

Boucher Cadillac of Waukesha responded

Thank you for taking the time to leave a review! Bryanna is an excellent saleswoman who always goes above and beyond for her customers. We are grateful for your business and hope to see you again in the future!

May 24, 2021

The new tires have a great ride and even better than the tires that came on my new XT5. It was a pleasure working with Tim for my service needs. More

by Jimhjohnston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Boucher Cadillac of Waukesha responded

Thanks for giving us the opportunity to service your car! We are thrilled Tim was able to assist you with your service needs!

May 22, 2021

Despite a lack of inventory, our dealer Tony Davis was communicative, honest and very helpful in helping us find the vehicle we wanted. Great service. More

by Sdotcampbell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Davis, Martin Gutierrez
May 25, 2021 -

Boucher Cadillac of Waukesha responded

We are happy to provide you with a positive buying experience! Thank you for trusting Tony in finding the perfect vehicle for you!

May 17, 2021

The entire staff was kind and professional from the moment I entered. The shuttle service provided was exceptional as well. The repairs were completed promptly and correctly. I didn't have to mention t More

by glennberrios
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Spheeris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Hug
May 17, 2021 -

Boucher Cadillac of Waukesha responded

It's a pleasure reading your kind review, thank you!

May 14, 2021

Ryan Young was a fantastic team member to work with and I would highly recommend him to anyone looking for purchase a car! Probably the best salesman I've worked with. More

by KEHLERS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Spheeris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance Manager - he was so so great! , John Morgan
May 17, 2021 -

Boucher Cadillac of Waukesha responded

Thank you! Ryan is a wonderful salesperson who truly wishes the best for each guest.

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