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Boucher Cadillac of Waukesha
Waukesha, WI
768 Reviews
Our Mission Statement:
We ride with you every mile, before, during and after the sale. It is more than our motto at Boucher, it’s our mission. Our professional Sales Consultants, Sales Managers, and Business Managers have three primary responsibilities to you, our guest: To listen and find the best vehicle for you, ensure that it fits your budget, and do it in a timely and professional manner. Our ultra-competitive, market-based pricing philosophy and 25 strong lending institutions help get you the best terms. After the sale, we are there to assist you with any vehicle feature or functionality questions. Our award-winning factory certified technicians, knowledgeable service advisors, and efficient collision repair teams are trained to protect your investment every mile, for the life of your vehicle. It’s been the Boucher Way for over 39 years!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 768 reviews
Verified Customer
August 13, 2021
Buying my 2021 Escalade from Boucher Cadillac of Waukesha was a great experience. My salesperson Ryan Young was fantastic. He explained everything so well. Thank you! was a great experience. My salesperson Ryan Young was fantastic. He explained everything so well. Thank you! More
by SHARONE0
Employees Worked With
August 11, 2021
I have had the most awful experiences with this dealership. When signing all the lease paperwork back in 2018, the guy treated me like a 2nd class citizen and belittled me through the whole process dealership. When signing all the lease paperwork back in 2018, the guy treated me like a 2nd class citizen and belittled me through the whole process. I have recently been hounded by one of their employees to come in and discuss getting out of my lease 6 months early. With an extremely busy schedule, I made the arrangements to come in, setting an appointment with him. I show up at the scheduled date/time and there is no record of it and the guy I was working with wasn't even there. The sales people that talked to me treated me so horribly and were rude, laughing, and snickering about the situation. It is clearly a game they play with their customers. I will NEVER do business with Boucher again, nor will I bring my current car there for service anymore. They are the prime example of why the car business is completely shady and unethical. How can you treat current/future customers this way? It is beyond unprofessional. I will happily take my business elsewhere and I will be sharing this experience with Cadillac. More
by MO
Employees Worked With
Chris Severson
August 04, 2021
Great customer service - Bryanna is outstanding, personable and professional. She listened and responded to our expectations. She was also very thorough and carefully explained the features of the c personable and professional. She listened and responded to our expectations. She was also very thorough and carefully explained the features of the car we purchased. More
by Joe D
Employees Worked With
Bryanna Wade
August 04, 2021
The dealership's online service scheduling system worked great. We received an appointment for the next day for our oil change, system checks, and tire rotation. Dan Colla, our assigned Service Advisor di great. We received an appointment for the next day for our oil change, system checks, and tire rotation. Dan Colla, our assigned Service Advisor did a great job getting us checked in and on our way out. Customer and vehicle reception processes and handover of the vehicle when complete are all well organized and painless. More
by Tom and Barb
Employees Worked With
July 23, 2021
We were from out of state and they were able to meet all of our needs. Martin Gutierrez was excellent to work with. Boucher even delivered the car to Indiana for us. That's customer service. of our needs. Martin Gutierrez was excellent to work with. Boucher even delivered the car to Indiana for us. That's customer service. More
by NANCY_DON_OLSON
Employees Worked With
Martin Gutierrez
July 23, 2021
Ryan did everything he could to accommodate the vehicle we wanted, given the shortage of availability, he was attentive and communicative. He took note of all of our requests to ensure he found the right v we wanted, given the shortage of availability, he was attentive and communicative. He took note of all of our requests to ensure he found the right vehicle for us. More
by Sonda
Employees Worked With
July 22, 2021
This is about the buying process. This was the worse car buying experience I have ever had. They blamed buying a used car that was a Chevrolet dealer, owned by the same auto group that they had no idea of buying experience I have ever had. They blamed buying a used car that was a Chevrolet dealer, owned by the same auto group that they had no idea of the recalls and problems with the car and engine problems using extensive oil. Interestingly enough they put that same engine in their Cadillac vehicles that they service. Would you buy a car from here????? We dealt with the sales manager at the time who assigned it to a sales person. More
by dgb
Employees Worked With
July 22, 2021
Work completed as requested in a timely fashion. Shuttle ride was appreciated and pickup as well. Friendly staff was very professional. Nice to have a dealership to do all my work consistentally. ride was appreciated and pickup as well. Friendly staff was very professional. Nice to have a dealership to do all my work consistentally. More
by Spike
Employees Worked With
July 20, 2021
Ryan Young was fantastic to work with. Very easy going, low pressure, extremely knowledgeable about the Cadillac family of vehicles and extremely patient with us as we were admittedly not the easiest custo low pressure, extremely knowledgeable about the Cadillac family of vehicles and extremely patient with us as we were admittedly not the easiest customers to deal with... We had a very plesant buying experience and we love the car. We'd return to Boucher any time! More
by KJ
Employees Worked With
