Boucher Buick GMC of Waukesha - Service Center

Auto repair was phenomenal, the customer service was xxxx poor. They act like they were annoyed poor. They act like they were annoyed More

I look forward to taking my vehicle in for basic maintenance like oil changes and other maintenance work like rotating tires. They keep me informed on future maintenance and features that comió on t maintenance like oil changes and other maintenance work like rotating tires. They keep me informed on future maintenance and features that comió on the computer point thing. I’m sorry I don’t recall what it’s called. Anyway I’m not pressured to do or purchase anything. The lobby is nice and quiet. The snacks and beverages are terrific. Newspaper and television are a plus. It’s a break away from my iPhone. The time goes by quickly for me that it’s pleasant not dragged. If it is going to be longer than expected they offer to take you home and pick you up. I’ve done that too. The technicians that are assigned my car are knowledgeable and patient with me. I really appreciate it. All around you guys have a great group at Boucher. Feel free to correct grammar and punctuation. Look forward to seeing y’all in about 8 months 😉 More

It was my first time to the dealership and I was very pleased! Clean facilities, very friendly staff! I will definitely be back! pleased! Clean facilities, very friendly staff! I will definitely be back! More

While I assume this issue was corrected, I have no way of knowing as the symptom was not explained to me so I could understand it. Also, when I came into the service department, not only did they not have m knowing as the symptom was not explained to me so I could understand it. Also, when I came into the service department, not only did they not have my reservation in their systems (for some reason) I was asked why I was there, and when I presented the warranty document I received telling me to bring my Yukon in for the fix, she did not want that from me. And all the questions she asked me, the answers were all on that document I brought along to present to the service writer, including vin number. They did take my vehicle in, I waited in the lounge while they performed the warranty work and were polite when it was finished and exited the service center. When I clicked on Rate the people I worked with, the woman's name was not on the list. More

It's a pleasure to work with a talented and experienced team at GMC/Buick. From the Service Writers and Technicians, I know my vehicle will thoroughly be serviced. team at GMC/Buick. From the Service Writers and Technicians, I know my vehicle will thoroughly be serviced. More

Frustrating 1 button doesn't work so I was basically told not to use or talk to my salesman also brand new CD that works in other vehicles doesn't work and they didn't even want to test it saying they would not to use or talk to my salesman also brand new CD that works in other vehicles doesn't work and they didn't even want to test it saying they would never plug in anything not made by GMC even though they plugged in their iPhone More

B After my last service appointment I noticed the silver cover missing from one of my lug nuts. I was hoping it would be replaced this visit but it wasn't. I also probably misunderstood the way you I was gr cover missing from one of my lug nuts. I was hoping it would be replaced this visit but it wasn't. I also probably misunderstood the way you I was greeted however I will not attempt to explain that in a text message. More

Met my needs and concerns. Made sure the issues were fixed and followed through with customer concerns and requests. Made sure the issues were fixed and followed through with customer concerns and requests. More

Always feel welcome and cared for. Well done Nick, well done! Keep up the good work Well done Nick, well done! Keep up the good work More

Scheduled vehicle for service. Dealership had the car all day Friday. Never called to say if it was done. Called Saturday to get an update. Was told they couldn't find the vehicle. Dealership had the car all day Friday. Never called to say if it was done. Called Saturday to get an update. Was told they couldn't find the vehicle. Had to call again to chase them down and get an update. Never once heard from the service advisor, Kacey. Service was unacceptable More