Boucher Buick GMC of Waukesha - Service Center

I was initially reluctant to take my GMC Acadia in for service work at the dealership. I had a very bad experience with a brake job gone wrong with my prior vehicle, a Ford Sportstrac, and the service dep service work at the dealership. I had a very bad experience with a brake job gone wrong with my prior vehicle, a Ford Sportstrac, and the service department at the Ford dealership. Dealing with Gary Hug and Gary Rynders has changed my reluctance. They both have been very professional every time I have taken my vehicle in for service and they know exactly what they are doing. The service department overall is very consumer friendly, with none of the hassles that a customer deals with at an oil changing place. The service department is also very professional, clean, and organised. That's not something you see very often. Gary Rynders also went out of his way to get my 2yr old daughter a balloon to keep her occupied while we were waiting for my Acadia. That's something you just don't expect from the service department. I would highly recommend anyone who has purchased their vehicle at theis dealership to take it back there for service. They will not be disappointed and Gary Hug and Gary Rynders will make sure they keep coming back for the high quality of service! More

One very clear, simple, concise message – The Boucher Cadillac, Buick, GMC dealership in Waukesha knows how to service your vehicle and provide superior customer service. Two of their professionals, Gar Cadillac, Buick, GMC dealership in Waukesha knows how to service your vehicle and provide superior customer service. Two of their professionals, Gary Rynders and Gary Hug have vast experience and are a pleasure to deal with. On two separate occasions when one of our vehicles required repair, their service team was able to accurately diagnose and fix it right the first time. They have the understanding of earning business and are fully aware consumers have choices. There is a very positive feeling upon entering the facility, people are welcomed and treated in a fair and reasonable manner. I make a point of telling other potential customers to strongly consider taking their vehicle(s) to the Boucher Cadillac, Buick, GMC dealership in Waukesha for their purchase and service needs. More

Purchased a used vehicle from Boucher with the usual "as is" warranty. However, after purchase I suspected a front end problem and took it back in, hoping for the best, but expecting the worse (as in y "as is" warranty. However, after purchase I suspected a front end problem and took it back in, hoping for the best, but expecting the worse (as in your problem). I got the best! This dealership provided a "goodwill" repair not once, but twice for the suspension problem. Absolutely professional in every way. I drove away a completely satisfied customer. Would recommend to anyone for purchase or service. Thanks Jon (service advisor) and Kevin (general manager). I don't buy often, but when I do, I'll go to the Boucher group first. More

I contacted Boucher Cadillac and spoke with their Service Director about a warning light issue I was having with my 2007 Cadillac STS. Gary wrote up the service order and provided transportation for me to re Director about a warning light issue I was having with my 2007 Cadillac STS. Gary wrote up the service order and provided transportation for me to return home. The next day Gary contacted me to let me know that the proble was caused by a defect in the drain from the moonroof. He explained, in detail, that the problem was not of my cause and requested Cadillac to cover the expense of the repair. Gary was honest and very professional and a pleasure to deal with. I have already referred some people to the dealership for service and intend on maintaining my own relationship with Boucher. Thank you very much for the pleasant and professional manner in which my service was handled, Kevin Maples More

The customer service in the service department is always fantastic. The service writers go out of their way to ensure you are more than satisfied. They take the time to go over everything. I have always rec fantastic. The service writers go out of their way to ensure you are more than satisfied. They take the time to go over everything. I have always received a better job than what I expected and I am quite particular. Again the customer service is above and beyond. More

It happens...You purchase the "same car" you had last time because it was "perfect", and the next one is a far cry from perfect. My second GMC Envoy was mechanically awful - no question! Unresol had last time because it was "perfect", and the next one is a far cry from perfect. My second GMC Envoy was mechanically awful - no question! Unresolved engine issues after many "GM fixes", transmission issue, driver's seat - Enough issues that my next car sgould have been anything BUT GM. I just picked up my new GMC Acadia. Why? Simply put - The Waukesha Boucher Cadillac Buick GMC Dealership. They did not manufacture the car, but they performed at the highest level of service I have experienced in over 40 years of car-buying. Gary, Gary, and John in the Service Group are true professionals. They are knowledgeable, personable, they care...and they did everything and more within their power to keep me informed. They worked diligently to minimize my many GM-inflicted inconveniences; and they truly are the only reason I stayed with another GM product. ...And I believed them when they told me their many positive experiences with the new Acadia. On a related note, Sandy - the sales rep, and Andrea - the finance/closing paperwork person, were both extremely helpful and professional in making this purchase seamless. Boucher Cadillac Buick GMC and the people within is an all-too-rare commodity in the automotive industry. They respect and treat the customer the old-fashoined way - great personalized caring service. More