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Boucher Buick GMC of Waukesha - Service Center
Waukesha, WI
511 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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511 Reviews of Boucher Buick GMC of Waukesha - Service Center
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December 11, 2019
Dissapointed with the Service writer. Told it would be 2 hours for service work. at 2hours and 15 minutes I asked him how much longer, he said he would check and after another 20 minutes a Told it would be 2 hours for service work. at 2hours and 15 minutes I asked him how much longer, he said he would check and after another 20 minutes at which time he still had not checked for me , I told him I needed my vehicle, I could not wait , I needed to get things done that I had to do , I then got my vehicle back a few minutes later. Not happy with his follow up and a little bit of attitude. More
by ANDYUGOWOLF
Verified CustomerEmployees Worked With
Misaelep Perez
December 04, 2019
Quick, courteous, service. I had an 11am appointment that I arrived on time for. The service department efficiently entered my info and I was on my way. The service was done I had an 11am appointment that I arrived on time for. The service department efficiently entered my info and I was on my way. The service was done quickly & professionally at the time that was promised. More
by LSURGES
Employees Worked With
November 29, 2019
Service needs to do better What started off to be a normal service visit quickly turned out to be a bad one. Due to a miscommunication from a service advisor and I and having to What started off to be a normal service visit quickly turned out to be a bad one. Due to a miscommunication from a service advisor and I and having to deal with Alex the Service Manager was not a pleasant experience at all. No matter how little or big the job all customers should be treated highly. Not only did I feel belittled but I will not be returning. It’s sad because when I had to go back to correct some issues that were left on my vehicle, Chris was phenomenal and really went above and beyond but I wish that treatment was given all along from the others. It was too late. That location being so convenient it is unfortunate that I refuse to go back and risk another mishap. More
by CRYSTALEE.M
Employees Worked With
Reggie- Service, Alex- Service Manager & Chris- Service
November 28, 2019
Oil Change I had my oil changed and tires rotated. Everyone was very friendly and kept me updated on their progress. It didn't take long and they honored a cou I had my oil changed and tires rotated. Everyone was very friendly and kept me updated on their progress. It didn't take long and they honored a coupon I had from a previous Boucher dealership that moved. More
by SALGONZ45
Employees Worked With
I don't remember their names.
November 28, 2019
Oil change I was very impressed with the customer service I came in for oil change and he found other issues wrong with the vehicle they will remedy the situatio I was very impressed with the customer service I came in for oil change and he found other issues wrong with the vehicle they will remedy the situation and it was all positive More
by LONNIEWEAVER332
Employees Worked With
Chris Hanson
November 27, 2019
Acadia needed repair during strike Thank you to Jason and Peter who explained everything that was going on and made sure I had a ride to and from work. This went on for weeks. Customer Thank you to Jason and Peter who explained everything that was going on and made sure I had a ride to and from work. This went on for weeks. Customer service was top notch. Thank you all!!!! More
by IMFREZN
Employees Worked With
Jason
November 27, 2019
Oil change and rotation Service writer was a little arrogant. I asked to check tire pressures to 50lbs due to being oversized aftermarket size. He stated they wcould only f Service writer was a little arrogant. I asked to check tire pressures to 50lbs due to being oversized aftermarket size. He stated they wcould only fill to manufactor recommendations. I said just leave them alone then. He was just kind of a jerk acting like he knew more than me. On my way home I notice the tech took air out of my tires to 35. I am not happy about that. Next time I will stress not to touch the air pressure. Bf goodrich recommends 50lbs in my tires. Other than this experiance. I have always been extremely satisfied with Bouchers service. More
by MATTHEWLAEDTKE
Employees Worked With
Service department
November 26, 2019
Oil Change You changed my oil. You rotated my tires, You reset my computer. You filled my tires with air. I have no leaks on the truck. You changed my oil. You rotated my tires, You reset my computer. You filled my tires with air. I have no leaks on the truck. More
by keithp65
Employees Worked With
Alex Arteaga
November 26, 2019
Quick Recall Service Appointment When I took my 2016 Yukon to the dealer for a recall appointment it was completed much faster than I expected. The staff was friendly and professiona When I took my 2016 Yukon to the dealer for a recall appointment it was completed much faster than I expected. The staff was friendly and professional. More
by DENNISHANDROW
Employees Worked With
November 26, 2019
Way to long of a wait An oil change and tire rotation shouldn't take 2.5 hrs ! Wanted to use my gm rewards points and was told I couldn't. Called gmc nation wide number an An oil change and tire rotation shouldn't take 2.5 hrs ! Wanted to use my gm rewards points and was told I couldn't. Called gmc nation wide number and the resolved the issue. More
by CLEVELANDC
Employees Worked With
Was a month ago, don't recall names
