Boucher Buick GMC of Waukesha - Service Center

I was content with my service. However, before I was planning on picking up my truck I was notified additional work needed to be done and the needed part would not be delivered until the following morni planning on picking up my truck I was notified additional work needed to be done and the needed part would not be delivered until the following morning. Thus, I kindly requested a loner or a demo to drive that night so I would not need to pick up my truck and bring it back again. I was told that no loner or demo was available. I find it really hard to believe, with the multiple Boucher dealerships in Waukesha there was not one vehicle for me to loan for a night. I mean I bought a $60k truck from Boucher 3 years ago and will be due for a new one in the next couple years. It sort of left me taken back and honestly will make me consider buying my next vehicle from a different dealership. More

The staff in the service department is very knowledgeable and they had my problem resolved in little time! I'm very pleased with the results and all I can say is " Keep up the Good Work! " Thank You! and they had my problem resolved in little time! I'm very pleased with the results and all I can say is " Keep up the Good Work! " Thank You! More

Easy to work with and very pleasant. Great results of the service. Technician was also very helpful and explained everything he did with the protection pkg. Great job team! the service. Technician was also very helpful and explained everything he did with the protection pkg. Great job team! More

Very good service Friendly. Very good service. Very speedy. Answered all my questions. Waiting room was pleasant with lots of snacks and soda drinks. Lounge had c Friendly. Very good service. Very speedy. Answered all my questions. Waiting room was pleasant with lots of snacks and soda drinks. Lounge had comfortable seating. . More

Great service and staff, and I will call Boucher my dealer, for riding with me, every mile! Another great visit and service. Pass that along! dealer, for riding with me, every mile! Another great visit and service. Pass that along! More

Reggie was very professional, visit was smooth and relatively quick. One of the better visits I have had. Recall addressed, the works and a car wash in about an hour and 15 minutes which is the most e relatively quick. One of the better visits I have had. Recall addressed, the works and a car wash in about an hour and 15 minutes which is the most efficient visit I have had. Thanks! More

As expected Dealer service center met my expectations . Staff was courteous, prompt and professional.. waiting area was clean and comfortable . Expected 2 hour wa Dealer service center met my expectations . Staff was courteous, prompt and professional.. waiting area was clean and comfortable . Expected 2 hour wait , but it was more like 1.5 hr. More

I ALWAYS have to wait 2 hours for my oil change every time I come and I have been coming there for 4 years. That makes me feel undervalued as a customer. I stopped a year ago because I didn't like the wa time I come and I have been coming there for 4 years. That makes me feel undervalued as a customer. I stopped a year ago because I didn't like the wait but I came back because I wanted some one working on my car that knows what to do. More

Oil Change and Antenna Repair I came in for a routine oil change, but had accidentally broken the antenna off of the rear of my car! When I walked in to make the oil change appoint I came in for a routine oil change, but had accidentally broken the antenna off of the rear of my car! When I walked in to make the oil change appointment, I mentioned the problem, and they ordered the parts right away. It was fixed in less than a week! Awesome service. More

Greatest service experience I have ever had! Very clean and friendly environment, all employees seem to enjoy their work especially the service writers and sales staff. Most helpful staff, I am c Very clean and friendly environment, all employees seem to enjoy their work especially the service writers and sales staff. Most helpful staff, I am completely satisfied. More