Boucher Buick GMC of Waukesha - Service Center

Greatest service experience I have ever had! Very clean and friendly environment, all employees seem to enjoy their work especially the service writers and sales staff. Most helpful staff, I am c Very clean and friendly environment, all employees seem to enjoy their work especially the service writers and sales staff. Most helpful staff, I am completely satisfied. More

I was super impressed with the customer service. We had troubles locating the exact truck I wanted. Ken Rice was so helpful and patient with me. After a few weeks and many conversations Ken was able to get troubles locating the exact truck I wanted. Ken Rice was so helpful and patient with me. After a few weeks and many conversations Ken was able to get me exactly what I wanted! More

They try hard to accommodate our requests. But the process seems slightly unorganized. Even though I had dropped my car off the night before for service the next day and verified by phone what time to process seems slightly unorganized. Even though I had dropped my car off the night before for service the next day and verified by phone what time to pick up my car when we arrived we waited over an hour. More

My recent visit was 180 degrees different than previous experience. Chris and Kim went above and beyond to assist me with our needs on my daughters car while I was out of the country. They are beginning to experience. Chris and Kim went above and beyond to assist me with our needs on my daughters car while I was out of the country. They are beginning to restore my faith is Boucher service. Thank you More

Fix slipping issue in power train The service team loaded a learn mode for the trasmission and said wait about a week and see how it is. I has only been 5 days so far. The service team loaded a learn mode for the trasmission and said wait about a week and see how it is. I has only been 5 days so far. More

Excellent Service The service team is great to work with as always. They are friendly and efficient. They go the extra mile to make sure your experience is special. The service team is great to work with as always. They are friendly and efficient. They go the extra mile to make sure your experience is special. More

Misael accommodated me with my two business vehicles, was able to diagnosis and repair vehicle in a timely fashion so that we could get the truck back out on the road generating capital for our company. able to diagnosis and repair vehicle in a timely fashion so that we could get the truck back out on the road generating capital for our company. More

Great Employees I was in for an oil change, tire rotation, and regular maintenance. The service was fast. Only one negative comment - the car was not washed. We ha I was in for an oil change, tire rotation, and regular maintenance. The service was fast. Only one negative comment - the car was not washed. We have always looked forward to having the car washed when it was brought in for service. More

Service appointment for front camera and adaptive cruise. Arrived 15 minutes early for 2:00 pm appointment. Was checked in by Misael Perez. Gave him information on DIC alerts to service front camera and adapt Arrived 15 minutes early for 2:00 pm appointment. Was checked in by Misael Perez. Gave him information on DIC alerts to service front camera and adaptive cruise control not available. Had a seat in your lounge and worked on my PC and your wi-fi. After an hour or so, Misael advised that the problem was not fixed and would require another three hours of diagnosis for over $400 and another appointment. I said I would pack up and come to his desk to schedule the next date for service. He asked if I would like a car wash; I said yes and asked that he advise me when ready. Then another half hour goes by. I check, Misael is on the phone. I wait another 15 minutes. He's still on the phone and I need to get to another appointment. I look to find my vehicle in front of the exit door and not washed, so now I've wasted 45 minutes and need to leave. I find Kimberly, who finds my key fob, gets a wave from Misael, who's still on the phone, and she lets me out. No paperwork, no follow up appointment. First time I've had a disappointing experience at Boucher GMC. More

No one called me to tell me my car was ready to go. The dealer had it all day for a simple oil change and routine maintenance. dealer had it all day for a simple oil change and routine maintenance. More