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Boucher Buick GMC of Waukesha - Service Center

Waukesha, WI

4.2
537 Reviews

537 Reviews of Boucher Buick GMC of Waukesha - Service Center

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May 19, 2020

Every time I have needed service on my car everyone is always friendly and provide great service! The nice waiting area is always a plus as well! ;) More

by TIO_JULIE
Recommend Dealer
Yes
Employees Worked With
Misael Perez
Jun 01, 2020 -

Boucher Buick GMC of Waukesha responded

We are so glad you always have positive service visits with us!

May 19, 2020

Defect not detected Your service tech was unable to detect defect. Paid for investigation with no positive results. I guess I will have to wait until the defect comes b More

by wrheingans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly Linder
Jun 01, 2020 -

Boucher Buick GMC of Waukesha responded

We are very sorry for any frustrations we have caused you. At your earliest convenience, please contact our Service Manager, Jim Piscitello, at 262-409-2600 to discuss this further so we can go the extra mile to make things right. Thank you for bringing this to our attention.

May 18, 2020

I brought my 2017 GMC Yukon in for service. I found the dealership to be clean the sales and service representative Reggie was most kind and efficient. He explained what they were going to do when it would More

by jmds6871
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Jun 01, 2020 -

Boucher Buick GMC of Waukesha responded

Thank you for the kind review!

May 15, 2020

I purchased my vehicle at Boucher and have received great service from everyone from Sales to the Service Department. They make it easy in - easy out. More

by MARCIASCHELLE
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Jun 01, 2020 -

Boucher Buick GMC of Waukesha responded

Thanks for sharing, Marcia!

May 14, 2020

Awesome customer service, Reggie was great, no complaints. Space,space,space,space,space,space,space, space, space, space, space, space, space, space Don’t make people do 25 word min will no More

by HOYNETYL
Recommend Dealer
Yes
Employees Worked With
Reggie
Jun 01, 2020 -

Boucher Buick GMC of Waukesha responded

Thanks for the review!

May 08, 2020

My appointment was incorrectly scheduled for the day prior and when I showed up, they had no record of my appointment that day. When I scheduled the appointment, the girl who took my call seemed irritat More

by KTW524
Recommend Dealer
Yes
Employees Worked With
Jeff Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Piscitello, Kimberly Linder, Reggie Tobias
Jun 01, 2020 -

Boucher Buick GMC of Waukesha responded

Thank you for sharing your feedback with us. Please don't hesitate to contact us if there is anything else we can do for you!

May 06, 2020

Oil change I needed to stay quarantined and they came pick up car and returned the car. I needed a oil change and a two year check up. More

by JSINDELAR
Recommend Dealer
Yes
Employees Worked With
Misael Perez
May 07, 2020 -

Boucher Buick GMC of Waukesha responded

It was our pleasure!

April 30, 2020

two week wait Truck idled rough at cold start, dealership keep my truck 2 weeks and did not fix the problem, problem was diagnosed as dirty throttle body, it shoul More

by krnklft
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Misael Perez
May 05, 2020 -

Boucher Buick GMC of Waukesha responded

Thank you for your feedback. We apologize we were not able to give you better service. We'd like to rectify the situation, but we are unable to find your information in our system. Please contact our Service Manager, Jim Piscitello, at 262-409-2600 to discuss the situation. We look forward to our future conversation.

April 29, 2020

Vacuum pump replacement on 2017 Sierra after recall fix made problem worse. Easy to schedule, Kim was knowledgeable about the issue, after hours drop off was great and pick up was a breeze. problem fixed More

by dtmerenkov
Recommend Dealer
Yes
Employees Worked With
Kimberly Linder, Misael Perez
May 05, 2020 -

Boucher Buick GMC of Waukesha responded

Thanks for sharing!

April 29, 2020

The service was horrible. My appointment wasn’t in the computer and I was passed around like a hot potato. Didn’t feel welcomed at all. More

by ERICKA TRIMBLE
Recommend Dealer
No
Employees Worked With
Kimberly Linder, Misael Perez, Reggie Tobias
May 05, 2020 -

Boucher Buick GMC of Waukesha responded

Thank you for your feedback, Ericka. We're sorry you weren't given the best possible customer service experience with us at Boucher Buick GMC of Waukesha. We'd like to further inquire as to what went wrong with your last visit and what we can do better. Please contact our Service Manager, Jim Piscitello, at 262-409-2600. Again, thank you for your feedback and we hope to hear from you soon.

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