Boucher Buick GMC of Waukesha - Service Center

two week wait Truck idled rough at cold start, dealership keep my truck 2 weeks and did not fix the problem, problem was diagnosed as dirty throttle body, it shoul Truck idled rough at cold start, dealership keep my truck 2 weeks and did not fix the problem, problem was diagnosed as dirty throttle body, it should not take 2 weeks to clean a throttle body. This was the second attempt to fix rough idle issue. Truck was driven 57 miles after invoice was closed. The mileage in and out on the invoice was 20 miles, who drove my vehicle an extra 57 miles? Also left a half drank bottle of Powerade inside. Disappointed in Bucher GMC. More

Vacuum pump replacement on 2017 Sierra after recall fix made problem worse. Easy to schedule, Kim was knowledgeable about the issue, after hours drop off was great and pick up was a breeze. problem fixed made problem worse. Easy to schedule, Kim was knowledgeable about the issue, after hours drop off was great and pick up was a breeze. problem fixed under warranty. More

The service was horrible. My appointment wasn’t in the computer and I was passed around like a hot potato. Didn’t feel welcomed at all. computer and I was passed around like a hot potato. Didn’t feel welcomed at all. More

How come I can get called that my vehicle is ready, and an hour and a half later when I attempt to retrieve my vehicle....the paperwork isn't up front? AND, it's my job to go back to service, wait in line an hour and a half later when I attempt to retrieve my vehicle....the paperwork isn't up front? AND, it's my job to go back to service, wait in line, and explain that the paperwork is missing? The hilarious ending is the escort back to the cashier, like walking a naughty kid to the principal's office. Same thing last visit as well. Do you think I'm really looking forward to the next visit? More

I was at the dealership for 2 hours for an oil change. I was at the dealership for 2 hours for an oil change. Seemed like a long time for a simple service. Disorganized when I arrived. I was at the dealership for 2 hours for an oil change. Seemed like a long time for a simple service. Disorganized when I arrived. More

Front brake rotors and pads replacement In and out in less than 5 minutes dropping off vehicle and picking up vehicle. Boucher service employees were professional and courteous. Repair price In and out in less than 5 minutes dropping off vehicle and picking up vehicle. Boucher service employees were professional and courteous. Repair price was less than quoted. More

Service department personnel always friendly and helpful. They help you find the best deal, get the work done quickly and effectively and have a really nice waiting area. You can check your email, watch TV, They help you find the best deal, get the work done quickly and effectively and have a really nice waiting area. You can check your email, watch TV, enjoy a snack and beverage and before you know it your vehicle is ready and you’re on your way. More

Service rep was really nice, waiting area was set up to accommodate customer with coffee, soda and snacks. Hand sanitizer was out to keep customers safe. I just wish there was a better way to protect ins accommodate customer with coffee, soda and snacks. Hand sanitizer was out to keep customers safe. I just wish there was a better way to protect inside of vehicle with any Corona. Maybe wipe down inside. More

30 minutes into my scheduled appt they realized they didn’t have the parts to fix it. Missed a day of work to get the service done. didn’t have the parts to fix it. Missed a day of work to get the service done. More

Very clean and friendly. Easy in and out with my appointment. Done when expected . I really appreciate the care and concern that was extended to me ... especially during this “virus” time. appointment. Done when expected . I really appreciate the care and concern that was extended to me ... especially during this “virus” time. More