Boucher Buick GMC of Waukesha - Service Center

Although the customer service staff was nice, I felt mis-lead, over charged and lied to about the service needed on my Acadia. I will no longer trust this dealership. mis-lead, over charged and lied to about the service needed on my Acadia. I will no longer trust this dealership. More

My experience at the Boucher GMC store for service was, very timely, smooth, very accommodating to my needs, and most of all very professional!!! Great job team keep up the great work.... long time custom very timely, smooth, very accommodating to my needs, and most of all very professional!!! Great job team keep up the great work.... long time customer. AW More

Reggie is the best!!!!!! Don’t need 25 words to describe how good he is, he is simply the very very very very very very best. how good he is, he is simply the very very very very very very best. More

Friendly Kind staff clean and comfortable waiting area. Great Snacks. No heavy sales pitches on any needed service’s! Bathrooms are clean and sanitary times stated for services are Accurate Great Snacks. No heavy sales pitches on any needed service’s! Bathrooms are clean and sanitary times stated for services are Accurate More

I bought a used Buick, damaged underneath in 4 areas they fixed it right away after I noticed it, very honest mistake on their behalf. Great service so far and gave me a bran new loaner for 1.5 weeks of wait fixed it right away after I noticed it, very honest mistake on their behalf. Great service so far and gave me a bran new loaner for 1.5 weeks of waiting on my SUV to be fixed. More

Timely service, greeted nicely, helped figure out a plan, contacted me with updated plan. Only disappointment is how short batteries life expectencies are and how much they have gone up in price! contacted me with updated plan. Only disappointment is how short batteries life expectencies are and how much they have gone up in price! More

Misael & Reggie were amazing! Love the clean service area - both at checking and while I was waiting for my vehicle. Service was quick and efficient. area - both at checking and while I was waiting for my vehicle. Service was quick and efficient. More

Great service. In and out in under an hour. Very clean Great service. In and out in under an hour. Very clean facility. Working hard to make everyone feel comfortable during the pandemic. Been a Boucher Great service. In and out in under an hour. Very clean facility. Working hard to make everyone feel comfortable during the pandemic. Been a Boucher customer for 20 years and 8 vehicles. More

My spouse brought our 2015 Buick Enclave in for service for the brakes on August 27th. The service folks identified additional problems as the left front bearing, power steering fluid leak and an issue wi for the brakes on August 27th. The service folks identified additional problems as the left front bearing, power steering fluid leak and an issue with the drive shaft assembly which they said was a cracked front axle. The repair cost was $2784.00. We continued to hear the sound we originally brought it in for, and took the car back in on Tuesday, September 22,and were told the problem was the right front bearing. We were charged another $400.00. In reviewing this work we believe we received unecessary work at least on the bearings. The service folks admitted thay did not drive the car after the first repair and I think they fixed the wrong bearing. Makes me wonder if they took advantage of my spouse and wonder if there really was a cracked axle as we were told. With the cost, we should have gotten a second opinion. As a result, I think we paid at least an extra $400 for your mistake. To top everything else off, the car was not washed on either occasion until my wife requested a wash after the second repair. The result - we don't want anyone fired but you have lost a customer both for future repairs and any future Buick we might purchase. Joe More

The service department was extremely accommodating and friendly for work on my Buick Envision.. Alec and Reggie were both highly service oriented and met all commitments for my vehicle service. friendly for work on my Buick Envision.. Alec and Reggie were both highly service oriented and met all commitments for my vehicle service. More