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Boucher Buick GMC of Waukesha - Service Center

Waukesha, WI

4.2
511 Reviews

511 Reviews of Boucher Buick GMC of Waukesha - Service Center

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December 31, 2020

This dealership is good at what they do. That's what I keep taking my truck back For service when it's needed. Repeat customer More

by WISCROCKHOUNDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Jan 05, 2021 -

Boucher Buick GMC of Waukesha responded

Thank you for your business!

December 18, 2020

The service manager, Jim, is awesome. I usually have to wait much longer than they tell me, but they do have a nice guest area. More

by davebluhm7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Piscitello, Reggie Tobias
Dec 23, 2020 -

Boucher Buick GMC of Waukesha responded

Thank you for the review!

December 12, 2020

My dad got quoted for labor price of $69 per hour when service department was putting on a hitch. When we got the final bill it was $140 per hour for labor. My dad called to complain and they did nothing More

by ROBDD2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gregory Prince
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Boucher Buick GMC of Waukesha responded

ROBDD2002, we are disappointed you were not completely satisfied with the service you received here at Boucher. Unfortunately, we are unable to find your name in our system to contact you directly. When you have the opportunity, please reach out to our Service Manager, Jim Piscitello, at 262-409-2600 so we can discuss this further with you. We hope to hear from you soon.

December 07, 2020

Great customer service. I had a question regarding maintenance services and they were able to assist with it. Highly recommend using their services. I am happy with their professionalism! More

by SONIDOCHAVEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Dec 11, 2020 -

Boucher Buick GMC of Waukesha responded

Thanks for the review!

December 05, 2020

Reggie and Jim were very easy to work with! They made the process of filing a warranty claim a lot easier than I would have expected. More

by nickjblanchet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Piscitello, Reggie Tobias
Dec 11, 2020 -

Boucher Buick GMC of Waukesha responded

Thanks for sharing, Nick!

December 04, 2020

Reggie and Alec we're great! Very easy to work with. Ready when I arrived and always friendly and fast with their services including checkout. More

by dschristof
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alec Austin, Reggie Tobias
Dec 11, 2020 -

Boucher Buick GMC of Waukesha responded

Thank you for the review!

December 04, 2020

Reggie is always extremely professional and pleasant and makes your simple routine maintenance visit seem very personal. Strongly recommend Boucher GMC Service Dept. for your vehicle. More

by JWILL15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Dec 11, 2020 -

Boucher Buick GMC of Waukesha responded

Thank you for the review!

November 26, 2020

Misael was very welcoming and the team here always provides timely, affordable service. The dealership is very welcoming and trustworthy. Will continue doing business with them. More

by kdogstringer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misael Perez
Nov 30, 2020 -

Boucher Buick GMC of Waukesha responded

Thank you for your review!

November 22, 2020

Prompt and great service. Would recommend to anyone looking for GMC or Buick. Employees are friendly and you do not have to wait for assistance. More

by Aarlenusa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misael Perez
Nov 23, 2020 -

Boucher Buick GMC of Waukesha responded

We are happy you had a positive experience with our team!

November 22, 2020

Timely service. Excellent communications thru out the process. Would recommend to others looking for a team of people that follow up and truly care about the customer. More

by WJALBRECHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Nov 23, 2020 -

Boucher Buick GMC of Waukesha responded

Thank you for your wonderful review and recommendation!

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